Welcome to The Purse Forum.

sarebear3 · Mar 15th, 2009, 07:37 PM

I bought an Ava bag a couple of weeks ago from Rue La La when they had their Kooba sale. The color is burnished gold, and I noticed when I got it there were a couple of spots around the corners where there were small red marks, almost as if the bag had rubbed against a some red paint. Then, I wore it out last night and there are more red marks on the strap..it seems like the gold is wearing off to reveal red beneath, which doesn't make much sense to me.

Has anyone had a problem with this bag or other Koobas? Is it possible it could be fake? I thought Rue La La was fairly reputable.

Would appreciate any thoughts!

KoobaMe · Mar 15th, 2009, 11:44 PM

Hi: RueLaLa is most definitely reputable. I wouldn't worry about the bag's authenticity. The issue with the color though I have no idea about as I'm not familiar with the Ava, but...some Kooba bags have had issues with color in the past, such as the Slate bags discoloring, etc.

Hopefully one of the other ladies will be familiar enough to respond. If not, you may want to try Kooba (Corporate, not the online etailer), though that may not be much of a resource.

KoobaMe · Mar 16th, 2009, 12:15 AM

It's too late to edit my post so let me correct myself here:

They probably will not be much of a resource given their history (if you do a search in the Kooba forum for Customer Service you'll see what I mean).

Hope everything works out!

sarebear3 · Mar 16th, 2009, 10:52 PM

Ok, thanks, I will see if I can get any response from Kooba!

KoobaBagLover · Mar 18th, 2009, 02:57 PM

Hey, I know some ladies here had some trouble getting into contact with Kooba but I found their number through Google and called Kooba directly when I needed some hardware help and they were really responsive.

And i remember they sent a zipper pull or something like that to another tpf member also so hope is not all lost yet!

KoobaMe · Mar 18th, 2009, 03:21 PM

KBL - what was the hardware problem? Please share - I'm always looking for a positive CS experience to counter balance the many bad ones we've had or heard about.

KoobaBagLover · Mar 18th, 2009, 05:17 PM

A stud from my Claudia in Blush was missing on the handle. I know some companies outsource the website to another company so instead of going through Kooba.com I went straight to the source. Googled Kooba NY and got their number. Called them and a lady (can't remember her name) asked me to send her some pictures of the problem in an email and my address so she can "find the matching hardware". One week later I got a envelope in the mail with like 5 of those little rivet things in a plastic bag.

I just took the rivets to a shoe repair and he hammered one of them back on. It wasn't a huge problem because the stud just fell off the handle strap and considering all those tiny rivets on the purse I didn't mind that much. I just wanted to patch up that darn hole.

KoobaMe · Mar 18th, 2009, 06:35 PM

^^ That's stupdendous!! I currently have an Ada which is missing a stud. How long ago was this?

KoobaBagLover · Mar 18th, 2009, 10:13 PM

Originally Posted by KoobaMe

^^ That's stupdendous!! I currently have an Ada which is missing a stud. How long ago was this?

Well i know it was last year...six..eight months ago. I think it was right around summer because I wanted to take her out and enjoy that slouchy goodness. I can pm you the number if you can't find it.

KoobaMe · Mar 19th, 2009, 01:29 AM

Would you please? I have a number for corporate but would like to see if it's the same as what you have. Thanks!

Mar 15th, 2009, 07:37 PM	#1
sarebear3 OP Member Joined: Mar 2009 Posts: 2	Question about Kooba bag from Rue La La I bought an Ava bag a couple of weeks ago from Rue La La when they had their Kooba sale. The color is burnished gold, and I noticed when I got it there were a couple of spots around the corners where there were small red marks, almost as if the bag had rubbed against a some red paint. Then, I wore it out last night and there are more red marks on the strap..it seems like the gold is wearing off to reveal red beneath, which doesn't make much sense to me. Has anyone had a problem with this bag or other Koobas? Is it possible it could be fake? I thought Rue La La was fairly reputable. Would appreciate any thoughts!
sarebear3 OP Member Joined: Mar 2009 Posts: 2

Mar 15th, 2009, 11:44 PM	#2
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	Hi: RueLaLa is most definitely reputable. I wouldn't worry about the bag's authenticity. The issue with the color though I have no idea about as I'm not familiar with the Ava, but...some Kooba bags have had issues with color in the past, such as the Slate bags discoloring, etc. Hopefully one of the other ladies will be familiar enough to respond. If not, you may want to try Kooba (Corporate, not the online etailer), though that may not be much of a resource.
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Mar 16th, 2009, 12:15 AM	#3
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	It's too late to edit my post so let me correct myself here: They probably will not be much of a resource given their history (if you do a search in the Kooba forum for Customer Service you'll see what I mean). Hope everything works out!
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Mar 16th, 2009, 10:52 PM	#4
sarebear3 OP Member Joined: Mar 2009 Posts: 2	Ok, thanks, I will see if I can get any response from Kooba!
sarebear3 OP Member Joined: Mar 2009 Posts: 2

Mar 18th, 2009, 03:21 PM	#6
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	KBL - what was the hardware problem? Please share - I'm always looking for a positive CS experience to counter balance the many bad ones we've had or heard about.
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Mar 18th, 2009, 02:57 PM	#5
KoobaBagLover Member Joined: Mar 2007 Location: New York City Posts: 357	Hey, I know some ladies here had some trouble getting into contact with Kooba but I found their number through Google and called Kooba directly when I needed some hardware help and they were really responsive. And i remember they sent a zipper pull or something like that to another tpf member also so hope is not all lost yet!

Mar 18th, 2009, 05:17 PM	#7
KoobaBagLover Member Joined: Mar 2007 Location: New York City Posts: 357	A stud from my Claudia in Blush was missing on the handle. I know some companies outsource the website to another company so instead of going through Kooba.com I went straight to the source. Googled Kooba NY and got their number. Called them and a lady (can't remember her name) asked me to send her some pictures of the problem in an email and my address so she can "find the matching hardware". One week later I got a envelope in the mail with like 5 of those little rivet things in a plastic bag. I just took the rivets to a shoe repair and he hammered one of them back on. It wasn't a huge problem because the stud just fell off the handle strap and considering all those tiny rivets on the purse I didn't mind that much. I just wanted to patch up that darn hole.

Mar 18th, 2009, 06:35 PM	#8
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	^^ That's stupdendous!! I currently have an Ada which is missing a stud. How long ago was this?
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Mar 19th, 2009, 01:29 AM	#10
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	Would you please? I have a number for corporate but would like to see if it's the same as what you have. Thanks!
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.