Come Talk to Kooba

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Originally Posted by ejbfelton

Update please: Are any of the posters getting answers from Kooba? Are answers sent via private email? I'm sure curious, this is a strange forum, lots of questions but nobody posting that they actually got some help with questions, returns, etc.

I was instructed to take my bag back to the store I purchased from. They said they may re dye the bag and it could take 4 weeks. I said I did not want a 2 week old bag that cost hundreds of dollars to be redyed. They are going to get me a new bag (I believe) or my money back. I am just afraid that the patent sand finish will not hold up so if they can't guarantee it, I want a refund and that will be my first and last Kooba. I should hear something by the end of week.

[tehkatt]

I have a question! I've heard around the forums and experienced it myself that the Kooba bags in Stone tend to discolor over time. I had a Kooba Mattie in Stone that had turned splotchy with inconsistent discoloration all over the bag due to sun exposure and general usage.

Is there any way to prevent this from occurring? This has never happened to any other leather bag I have and all my other Kooba bags are either patent leather or black.

Thank you.

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Originally Posted by tehkatt

I have a question! I've heard around the forums and experienced it myself that the Kooba bags in Stone tend to discolor over time. I had a Kooba Mattie in Stone that had turned splotchy with inconsistent discoloration all over the bag due to sun exposure and general usage. Is there any way to prevent this from occurring? This has never happened to any other leather bag I have and all my other Kooba bags are either patent leather or black. Thank you.

for the price of the bags they should not be fading, rubbing off, discoloring due to general usage! I thought we were paying for high quality designer bags!

[chica1]

Thanks for the answer to my previous question about bringing back some of your classic bags. Has Kooba considered using distressed, colorful leathers (pink, purple, orange) similiar to the leather used by Balenciaga and Prada/Miu Miu? I think those leathers would be great in some of your designs, especially the Brynne.

Thanks again!

[KoobaMe]

^^ Hear, Hear!!

[KoobaMe]

....and I mean that in the 'bring back the Brynne' sense.

[Ask Kooba]

Hi Lexie,
We hear you. We totally agree that leather comes first.
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[Ask Kooba]

Originally Posted by MattieMay

I agree with Lexie when she says that trends come and go but a great leather bag lasts forever. Maybe Kooba will consider continuing to go with the trends with many of their bags, but releasing one or two styles each season with the heavy distressed leather that we all love so much? Sort of a happy medium. I really cannot wait to see which vintage styles they will be re-releasing!!!

Hi MattieMay,
This is a good idea and I'll make sure that our Design team considers it.
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[Ask Kooba]

Originally Posted by LindaP

It is the Rachel that brought me to Kooba, I am head over heels in love with this bag. The leather is thick and wonderful and the hardware absolutely gorgeous. I don't think I've ever had a bag so pretty and comfy to carry. I'm so excited to see that Kooba is interested in speaking with it's customers past and present! I for one would love to see the studded Janine and Tracy come back in new beautiful new colors for F/W or Spring of '10. I love a beautiful bag that has a decent drop length to carry over a winter coat, soft leather and beautiful hardware detailing. Linda

Hi LindaP,
Thanks for your comments. We actually brought back the Tracy in a great canvas with leather trim. It comes in an array of colors like Navy, Pink, Natural and Khaki. It's a wonderful spring/summer tote.
We'll definitely keep it in mind for future collections as well.
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[Ask Kooba]

Originally Posted by Lululapell

This was sent to ada@kooba.com yesterday. No response yet. Please also note while reading the below the number of times I have contacted Kooba and the responses. And finally, after talking with Neiman's and being told what horrible customer service Kooba has, I would like to know what will be done about the bag. I love the bag, I still want the bag. But I don't feel that I should spend the money to have to redye a bag that was a faulty bag to begin with. If there is not a positive outcome with this, not only will you have lost me as a customer, but you will have lost many who read this and wonder why it wasn't taken care of favorably. ----------------------------------------------------------------------- Dear Ada, A little background on my story. I bought my slate gray Gretchen from Neiman's about 2 plus years ago. I have seldom used it because I have many bags. Thus she has stayed in her bag 99.9% of the time and been lovingly cared for. A couple of days ago I took her out again and noticed that my gorgeous gray bag is now a putrid brown color. I was not happy. I came onto the Purse forum to see if anyone else has had this problem and found out that yes, they had. What I didn't find out was what Kooba did about their faulty leather dye job. I went online and found the only number available for Kooba. It is your online sales customer service. I called and I talked to a nice gal who said that all I needed to do was send an email to customerservice@shop.kooba.com and they would forward on my email for me and she was sure Kooba would do something about the bag. --------------------------------------------------------------------------------------------------------------------------------------------- This is the email I sent to them after that conversation. To whom it may concern: Several days ago I took out my slate gray Gretchen bag to wear it. Once outside I noticed that the color was weird, almost a brown or tannish color - but not a good tan color. Upon closer investigating the bag, I noticed that the inside was still the gorgeous gray color, as well as under the tabs and buckles. The rest of the bag is gross and not something I would expect from a $500 plus dollar bag. This bag was purchased, by me, from Neiman Marcus. The exact day I couldn't tell you but I do know that it was well over a year ago, but under 3 years. I can't believe that after only having this bag for a short period of time it would do this. I've had Louis Vuitton bags for years that still look brand new, except for a slight patina. I am assuming that Kooba will live up to their good name and fix the bag so that I can continue wearing it. I see from the Purse Forum that this was a big issue with this bag. I'm not sure what you did to rectify the situation for those gals, since there is only the issues posted and not the outcome. I can be reached at the number below. Blessings, xxxxxxxx ------------------------------------------------------------------------------------------------------------------------------------------------- This is the response I received today from Kooba. Dear Kooba Online Customer, Thanks for contacting us. Unfortunately we cannot accept returns or repairs that were not purchased directly from our website. We recommend contacting the original store it was purchased from and inquiring about their repair/exchange policy. If you have any further questions or concerns, feel free to contact us. Kind Regards, Customer Service Kooba Online customerservice@shop.kooba.com 323-325-9819 Phone 310-868-2938 Fax http://www.kooba.com ------------------------------------------------------------------------------------------------------------------------------------------- And here is my response to the above letter. To whom it may concern: When I contacted Kooba online yesterday I was told by one of your gals to email customerservice@shop.kooba.com and you would forward my email onto corporate. As Neiman's was only the middleman and not the actual manufacture of this faulty bag, I was giving you, Kooba, the opportunity to fix this. After all, you made the bag, not Neimans and I am sure it is past its return/repair stage. I find it interesting that you wouldn't want to know more about what is happening with this bag and the dye job. If this were my company, I would be all over this, asking for pictures and trying to rectify the problem. Since Kooba corporate is impossible to get to from the Kooba.com website, should I assume that I will not be getting any help from your company on this matter? I would hate to think, and I'm sure every other Kooba purse owner and buyer would, that Kooba stops their customer service and dedication to your name once the purse goes out your warehouse door. Since I know this isn't the case, I would appreciate you forwarding this on to the appropriate person or emailing me back with a name and phone number so I can talk with someone who can and will help me with this. Blessings, xxxxxxxx"

Hi Lululapell,
This is a long post! It looks like you've been having a lot of back and forth. I talked to Ada, and I understand that you have been in contact with her about this, however, we have not received your bag for review? Could you please contact Ada to resolve this, as we'd like to make sure that we help you?
Thanks so much.
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[Ask Kooba]

Originally Posted by KoobaMe

Keeping my fingers crossed on the possibility of this particular red leather....

Hi KoobaMe,
We contacted the tannery about this special leather and unfortunately they no longer offer this leather or the color. We're so sorry! We're still searching for something similar to possible use in some future collection.
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[Ask Kooba]

Originally Posted by KoobaMe

Ask Kooba: The upcoming NY sample sale reminds me I've something I've always wondered about - On behalf of those of us in states other than NY why are there never any online sample sales? Is there a possibility of having one in the future?

Hi Again,
I believe most of you know that we work through a couple of online sample sales, just not through kooba.com. We don't anticipate running them through our own site anytime in the near future, but you can certainly access the other online sample sales sites from any state.
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[Ask Kooba]

Originally Posted by nunnla

Yes, an online sample sale would be fabulous. I am SOOO glad to hear that some of the beloved older vintage styles will come back and the wonderful, thick, cushy, leather. I have seen the new poly/satin lining and dust bag - it's in my black & white Python Dale (Yes - ladies, I did end up getting one of those - it's posted in the postings thread so check her out). Here's hoping that we will be able to get things addressed that previously netted a rude response from customer service. I only buy an occasional Kooba here and there now - have ended up selling the ones I did get as I'm so spoiled with the older leather and hardware. So, I'm sure hoping that some of the resurrected styles will include Sienna, Lucy, Marcelle, Brynne and thick cushy Natashas and Parkers.

Hi Nunnla,
I hope that you are enjoying your Dale in printed python! It's completely sold out - even I can't get one, so you're very lucky!
We hear you on which styles you're wishing to have back...stay tuned!
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[Ask Kooba]

Originally Posted by KoobaMe

ASK KOOBA: I need some advice on removing some discoloring from a cognac Marcelle. I've got a couple of spots that are dark (like rub off from denim) and I'm a bit leery of attempting anything.... in fear of making it worse (if it were in a less conspicuous spot I'd go for it). Would Lovin' My Bags cleanser be appropriate? Any recommendations? Thanks!

Hi KoobaMe,
Please take this offline with Ada. You can email her with specifics at ada@kooba.com.
Thanks!
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[Ask Kooba]

Originally Posted by EMMY

ASK KOOBA: I just purchased the Jaylin in 'sand'..I have to say I love this bag..I just have a few questions about the leather...it is shiny..is this a coating? What 'kind' of leather is it?What do I put on it to condition/clean as time goes on? Is this leather susceptible to color transfer from jeans--and if so--how to remove? I know--so many questions--but thanx in advance for answering..!!!

Hi Emmy,
Please take this offline with Ada. She'll research your request with our production team and get back to you.
Thanks!
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