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Compass Rose · Apr 18th, 2009, 07:02 AM

Originally Posted by Lexie2000

My deepest fear is they will bring back an anniversary style as AskKooba said and it will be the same style but not the same leather. I don't doubt the leather they use now is not less expensive (all all prices went up in everything) but I will stick to my assessment that they are a lesser grade/quality even tho they may be paying the same price for it. If they make a bag in the old thick leather, be expected to pay a Grand.

I wish they had a smiley for "hitting the nail on the head".....'cause that's what I'm thinkin'....... We'll see......

KoobaMe · Apr 22nd, 2009, 09:35 PM

ASK KOOBA:

I need some advice on removing some discoloring from a cognac Marcelle. I've got a couple of spots that are dark (like rub off from denim) and I'm a bit leery of attempting anything.... in fear of making it worse (if it were in a less conspicuous spot I'd go for it). Would Lovin' My Bags cleanser be appropriate? Any recommendations?

Thanks!

EMMY · Apr 23rd, 2009, 07:27 AM

ASK KOOBA:

I just purchased the Jaylin in 'sand'..I have to say I love this bag..I just have a few questions about the leather...it is shiny..is this a coating? What 'kind' of leather is it?What do I put on it to condition/clean as time goes on? Is this leather susceptible to color transfer from jeans--and if so--how to remove? I know--so many questions--but thanx in advance for answering..!!!

jlp · Apr 23rd, 2009, 08:05 PM

When is the vintage line going to be released? I hate waiting.

KoobaLover · Apr 23rd, 2009, 09:16 PM

Originally Posted by jlp

When is the vintage line going to be released? I hate waiting.

LOL, I'm right there with ya, girl!

KoobaMe · Apr 29th, 2009, 09:21 PM

Ask Kooba:

Yeah, it's me again. I'm currently obsessed with the Ellie. I own it in purple and purchased an anthracite as well but it has apparently gotten lost in USPS mail hell and may never show up. (

) The cognac is impossible to find and sold out on the Kooba.com website before I realized it went on sale. Obviously this is a very popular style. Are there any plans to bring the Ellie back in the same yummy crackle leather or perhaps other new colors/leather styles?

LindaP · Apr 30th, 2009, 07:39 AM

Any chance of bringing the Blake in a gorgeous color like the amethyst crinkle patent again? I missed out on this one and it's very hard to find. I tried purchasing on Ebay but that didn't work out either.

Linda

stylebox · May 4th, 2009, 09:38 PM

Hello Kooba
I recently purchased my first Kooba after admiring them for years. I have never spent that much on a bag before and was sure that my money was well spent. I purchased the Ariel Sand from a small boutique. I have used the bag carefully for 2 weeks. I even put it in the dust protector during the day while I am at work so it doesn't get scratched in my drawer. I am so disappointed to say that the leather and the finish has rubbed off all 4 corners (no feet on the bottom) as well as the buckle areas that rub against my side while I am walking. I checked carefully to see if the dye from my clothes rubbed off ,but the leather ITSELF has rubbed off. Then imagine my dismay at trying to contact your corporate office only to get your unfriendly on line store and some dippy girl who does your PR. I have never heard of company that only takes PR calls and has no corporate number or general customer service number...how convenient. I only found this link to you by visiting the purse forum. What kind of company has no website for consumers.?? Oh...and I was also told by the PR girl to call Bloomingdales who would help me. Why would Bloomingdales help me...they didn't even sell me the bag! I have no faith in your company, no faith in your product, and will continue to buy Coach and Michael Kors and Lulu Guiness. I have a pure ivory coach ergo bag that hasn't a scuff on it. I am so disappointed in your company. Please turn this experience into something positive!

stylebox · May 4th, 2009, 09:42 PM

Originally Posted by EMMY

ASK KOOBA:

I just purchased the Jaylin in 'sand'..I have to say I love this bag..I just have a few questions about the leather...it is shiny..is this a coating? What 'kind' of leather is it?What do I put on it to condition/clean as time goes on? Is this leather susceptible to color transfer from jeans--and if so--how to remove? I know--so many questions--but thanx in advance for answering..!!!

Emmy,
I am curious as to how your bag in the beautiful "sand" is holding up? I have had my ariel 2 weeks and the sand is not holdin up at all and I can't get anyone from Kooba to help me

nunnla · May 7th, 2009, 11:21 PM

I need your help, Kooba. I bought a graphite Natasha that I just sent to a friend. I purchased it from a well known boutique and it arrived in perfect condition. It remained in the shipping box in its protective dust bag for two weeks before I sent it off to my friend who just received it - again in perfect condition - last week. She took it out today, loaded it up, carried it to work, where for the most part if sat on her desk untouched. By the time she got home, she noticed that in a few areas, the metallic finish had come off. She sent me an email this evening very upset, feels that this shouldn't happen to an expensive Kooba bag like this. So ... can you fix it for her, give her a replacement bag and tell her how to prevent it from happening again, or at least give her a credit towards another bag? Needless to say, I feel really awful that I sent her something that did this so quickly. I've read here that some other people have experienced the same problem. Please tell me who there she should contact. Thanks.

ejbfelton · May 8th, 2009, 02:54 PM

Update please: Are any of the posters getting answers from Kooba? Are answers sent via private email? I'm sure curious, this is a strange forum, lots of questions but nobody posting that they actually got some help with questions, returns, etc.

nunnla · May 8th, 2009, 03:36 PM

I've heard nothing yet on my post from yesterday about the flaking metallic Natasha graphite. They may check it once a week, or once every couple of weeks. I remember seeing some posts from Kooba when this thread first started and a contact name was provided to one person about her issue. I think I will go back and look for that person's name if I don't hear anything or see a responding post to my issue. I feel so badly about this happening to someone to whom I sent a bag so want to get some kind of resolution for her.

KoobaMe · May 8th, 2009, 04:59 PM

In the original post to this thread Ask Kooba indicated that they will be checking in once a month to answer questions. They did so in April and are at some point going to do so this month.

Ask Kooba · May 11th, 2009, 10:35 AM

Hi Ladies,
Just wanted to let you know that Ask Kooba will be back on the Purse Forum to answer your questions this Friday, the 15th. I see there are already a few questions that I will be reviewing between now and Friday.
Talk to you then!
Ask Kooba

KoobaMe · May 11th, 2009, 12:21 PM

Originally Posted by Ask Kooba

Hi Ladies,
Just wanted to let you know that Ask Kooba will be back on the Purse Forum to answer your questions this Friday, the 15th. I see there are already a few questions that I will be reviewing between now and Friday.
Talk to you then!
Ask Kooba

Apr 22nd, 2009, 09:35 PM	#62
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	ASK KOOBA: I need some advice on removing some discoloring from a cognac Marcelle. I've got a couple of spots that are dark (like rub off from denim) and I'm a bit leery of attempting anything.... in fear of making it worse (if it were in a less conspicuous spot I'd go for it). Would Lovin' My Bags cleanser be appropriate? Any recommendations? Thanks!
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Apr 23rd, 2009, 07:27 AM	#63
EMMY Member Joined: Aug 2006 Location: Syracuse , New York Posts: 6,735	ASK KOOBA: I just purchased the Jaylin in 'sand'..I have to say I love this bag..I just have a few questions about the leather...it is shiny..is this a coating? What 'kind' of leather is it?What do I put on it to condition/clean as time goes on? Is this leather susceptible to color transfer from jeans--and if so--how to remove? I know--so many questions--but thanx in advance for answering..!!!
	__________________ Emmy

Apr 23rd, 2009, 08:05 PM	#64
jlp Member Joined: Sep 2007 Posts: 861	When is the vintage line going to be released? I hate waiting.
jlp Member Joined: Sep 2007 Posts: 861	__________________

Apr 29th, 2009, 09:21 PM	#66
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	Ask Kooba: Yeah, it's me again. I'm currently obsessed with the Ellie. I own it in purple and purchased an anthracite as well but it has apparently gotten lost in USPS mail hell and may never show up. () The cognac is impossible to find and sold out on the Kooba.com website before I realized it went on sale. Obviously this is a very popular style. Are there any plans to bring the Ellie back in the same yummy crackle leather or perhaps other new colors/leather styles?
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

Apr 30th, 2009, 07:39 AM	#67
LindaP Member Joined: Dec 2007 Location: Blue Ridge Mountains, Virginia USA Posts: 3,804	Any chance of bringing the Blake in a gorgeous color like the amethyst crinkle patent again? I missed out on this one and it's very hard to find. I tried purchasing on Ebay but that didn't work out either. Linda
	__________________ Kooba Rachel!

May 4th, 2009, 09:38 PM	#68
stylebox Member Joined: May 2009 Posts: 4	Hello Kooba I recently purchased my first Kooba after admiring them for years. I have never spent that much on a bag before and was sure that my money was well spent. I purchased the Ariel Sand from a small boutique. I have used the bag carefully for 2 weeks. I even put it in the dust protector during the day while I am at work so it doesn't get scratched in my drawer. I am so disappointed to say that the leather and the finish has rubbed off all 4 corners (no feet on the bottom) as well as the buckle areas that rub against my side while I am walking. I checked carefully to see if the dye from my clothes rubbed off ,but the leather ITSELF has rubbed off. Then imagine my dismay at trying to contact your corporate office only to get your unfriendly on line store and some dippy girl who does your PR. I have never heard of company that only takes PR calls and has no corporate number or general customer service number...how convenient. I only found this link to you by visiting the purse forum. What kind of company has no website for consumers.?? Oh...and I was also told by the PR girl to call Bloomingdales who would help me. Why would Bloomingdales help me...they didn't even sell me the bag! I have no faith in your company, no faith in your product, and will continue to buy Coach and Michael Kors and Lulu Guiness. I have a pure ivory coach ergo bag that hasn't a scuff on it. I am so disappointed in your company. Please turn this experience into something positive!
stylebox Member Joined: May 2009 Posts: 4

May 7th, 2009, 11:21 PM	#70
nunnla Bonafide Bag Hag Joined: Jun 2007 Location: Gainesville, FL, USA Posts: 1,037	I need your help, Kooba. I bought a graphite Natasha that I just sent to a friend. I purchased it from a well known boutique and it arrived in perfect condition. It remained in the shipping box in its protective dust bag for two weeks before I sent it off to my friend who just received it - again in perfect condition - last week. She took it out today, loaded it up, carried it to work, where for the most part if sat on her desk untouched. By the time she got home, she noticed that in a few areas, the metallic finish had come off. She sent me an email this evening very upset, feels that this shouldn't happen to an expensive Kooba bag like this. So ... can you fix it for her, give her a replacement bag and tell her how to prevent it from happening again, or at least give her a credit towards another bag? Needless to say, I feel really awful that I sent her something that did this so quickly. I've read here that some other people have experienced the same problem. Please tell me who there she should contact. Thanks.

May 8th, 2009, 02:54 PM	#71
ejbfelton Member Joined: Apr 2007 Posts: 322	Update please: Are any of the posters getting answers from Kooba? Are answers sent via private email? I'm sure curious, this is a strange forum, lots of questions but nobody posting that they actually got some help with questions, returns, etc.
ejbfelton Member Joined: Apr 2007 Posts: 322

May 8th, 2009, 03:36 PM	#72
nunnla Bonafide Bag Hag Joined: Jun 2007 Location: Gainesville, FL, USA Posts: 1,037	I've heard nothing yet on my post from yesterday about the flaking metallic Natasha graphite. They may check it once a week, or once every couple of weeks. I remember seeing some posts from Kooba when this thread first started and a contact name was provided to one person about her issue. I think I will go back and look for that person's name if I don't hear anything or see a responding post to my issue. I feel so badly about this happening to someone to whom I sent a bag so want to get some kind of resolution for her.

May 8th, 2009, 04:59 PM	#73
KoobaMe Hardware Junkie ♥ Joined: Apr 2007 Location: SoCal Posts: 1,566	In the original post to this thread Ask Kooba indicated that they will be checking in once a month to answer questions. They did so in April and are at some point going to do so this month.
	__________________ The Jonesin' For List: RM Black w/ Yellow Under Nikki - I Neeeed You Wine Nikki

May 11th, 2009, 10:35 AM	#74
Ask Kooba OP Official Kooba! Joined: Mar 2009 Location: New York, NY Posts: 47	Ask Kooba is back on May 15 Hi Ladies, Just wanted to let you know that Ask Kooba will be back on the Purse Forum to answer your questions this Friday, the 15th. I see there are already a few questions that I will be reviewing between now and Friday. Talk to you then! Ask Kooba

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