Come Talk to Kooba

[Megs]

This is great to have questions answered right here

So many love the older leather, and it sounds like it is coming back in a new form!

[LindaP]

Originally Posted by camilliepoo

Hi! I am a Kooba newbie -- I havent ever experienced the old Kooba leather so I can't compare. So I am probably in the minority when I say that I really love the latest Kooba styles....I am no leather expert so I can't speak to the quality but I find the style/design of the bag to be so fashion forward, unique, cutting edge etc, especially the Rachel (I own -- yay!!!), the Tess (coveting!!!) and the Blake and Jacinda. The bag styles are very funky and I love it. So I say, keep it coming! Oh I forgot to mention, that I have used my Rachel pretty regularly for a few weeks with no problems at all with quality etc :)

It is the Rachel that brought me to Kooba, I am head over heels in love with this bag. The leather is thick and wonderful and the hardware absolutely gorgeous. I don't think I've ever had a bag so pretty and comfy to carry.

I'm so excited to see that Kooba is interested in speaking with it's customers past and present! I for one would love to see the studded Janine and Tracy come back in new beautiful new colors for F/W or Spring of '10. I love a beautiful bag that has a decent drop length to carry over a winter coat, soft leather and beautiful hardware detailing.

Linda

[Grace123]

All I'm going to say is

[azureartist]

Thank you AskKooba for your detailed responses! I can't wait to see the vintage line... please keep us coming back for more!

[No Cute]

Loving this thread. Thank you.

I have one Kooba, a black Hope. I adore this bag. It is a favorite clutch! The Blake and some other styles are very appealing, as are the saturated colors mentioned, but the thinness of the leathers bother me back before I even found tPF and learned about bags and leather and designers. Any way to keep the color and forward style while getting back to the thicker leathers?

Thanks for joining us here. I'd love to add another Kooba (or 10) to my collection one day. Patience, I keep telling myself. Patience.

[KoobaLover]

Oh, this is exciting stuff! Finally - a vintage Kooba revival!

[Lululapell]

This was sent to ada@kooba.com yesterday. No response yet. Please also note while reading the below the number of times I have contacted Kooba and the responses. And finally, after talking with Neiman's and being told what horrible customer service Kooba has, I would like to know what will be done about the bag. I love the bag, I still want the bag. But I don't feel that I should spend the money to have to redye a bag that was a faulty bag to begin with. If there is not a positive outcome with this, not only will you have lost me as a customer, but you will have lost many who read this and wonder why it wasn't taken care of favorably.

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Dear Ada,
A little background on my story. I bought my slate gray Gretchen from Neiman's about 2 plus years ago. I have seldom used it because I have many bags. Thus she has stayed in her bag 99.9% of the time and been lovingly cared for.

A couple of days ago I took her out again and noticed that my gorgeous gray bag is now a putrid brown color. I was not happy. I came onto the Purse forum to see if anyone else has had this problem and found out that yes, they had. What I didn't find out was what Kooba did about their faulty leather dye job.

I went online and found the only number available for Kooba. It is your online sales customer service. I called and I talked to a nice gal who said that all I needed to do was send an email to customerservice@shop.kooba.com and they would forward on my email for me and she was sure Kooba would do something about the bag.
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This is the email I sent to them after that conversation.

To whom it may concern:

Several days ago I took out my slate gray Gretchen bag to wear it. Once outside I noticed that the color was weird, almost a brown or tannish color - but not a good tan color. Upon closer investigating the bag, I noticed that the inside was still the gorgeous gray color, as well as under the tabs and buckles. The rest of the bag is gross and not something I would expect from a $500 plus dollar bag.

This bag was purchased, by me, from Neiman Marcus. The exact day I couldn't tell you but I do know that it was well over a year ago, but under 3 years. I can't believe that after only having this bag for a short period of time it would do this. I've had Louis Vuitton bags for years that still look brand new, except for a slight patina.

I am assuming that Kooba will live up to their good name and fix the bag so that I can continue wearing it. I see from the Purse Forum that this was a big issue with this bag. I'm not sure what you did to rectify the situation for those gals, since there is only the issues posted and not the outcome.

I can be reached at the number below.

Blessings,
xxxxxxxx

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This is the response I received today from Kooba.

Dear Kooba Online Customer,

Thanks for contacting us.

Unfortunately we cannot accept returns or repairs that
were not purchased directly from our website. We
recommend contacting the original store it was purchased
from and inquiring about their repair/exchange policy.

If you have any further questions or concerns, feel free to
contact us.

Kind Regards,

Customer Service
Kooba Online
customerservice@shop.kooba.com
323-325-9819 Phone
310-868-2938 Fax

http://www.kooba.com

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And here is my response to the above letter.

To whom it may concern:

When I contacted Kooba online yesterday I was told by one of your gals to email customerservice@shop.kooba.com and you would forward my email onto corporate.

As Neiman's was only the middleman and not the actual manufacture of this faulty bag, I was giving you, Kooba, the opportunity to fix this. After all, you made the bag, not Neimans and I am sure it is past its return/repair stage. I find it interesting that you wouldn't want to know more about what is happening with this bag and the dye job. If this were my company, I would be all over this, asking for pictures and trying to rectify the problem.

Since Kooba corporate is impossible to get to from the Kooba.com website, should I assume that I will not be getting any help from your company on this matter?

I would hate to think, and I'm sure every other Kooba purse owner and buyer would, that Kooba stops their customer service and dedication to your name once the purse goes out your warehouse door. Since I know this isn't the case, I would appreciate you forwarding this on to the appropriate person or emailing me back with a name and phone number so I can talk with someone who can and will help me with this.

Blessings,
xxxxxxxx"

[Compass Rose]

I'm following this like a great mystery novel..........can't wait to see what happens next!

[KoobaMe]

Originally Posted by Ask Kooba

Hi KoobaMe, I need to look into this one and get back to you (the Red leather question). As soon as I have an answer, I will respond in this thread.

Keeping my fingers crossed on the possibility of this particular red leather....

[KoobaMe]

Ask Kooba:

The upcoming NY sample sale reminds me I've something I've always wondered about - On behalf of those of us in states other than NY why are there never any online sample sales? Is there a possibility of having one in the future?

[Lululapell]

Originally Posted by KoobaMe

Ask Kooba: The upcoming NY sample sale reminds me I've something I've always wondered about - On behalf of those of us in states other than NY why are there never any online sample sales? Is there a possibility of having one in the future?

I ask the same of Rebecca Minkoff. I want online sales!!!

Of course my husband is thrilled about the lack of them... I do enough damage at Hautelook and Ruelala.

[nunnla]

Yes, an online sample sale would be fabulous. I am SOOO glad to hear that some of the beloved older vintage styles will come back and the wonderful, thick, cushy, leather. I have seen the new poly/satin lining and dust bag - it's in my black & white Python Dale (Yes - ladies, I did end up getting one of those - it's posted in the postings thread so check her out). Here's hoping that we will be able to get things addressed that previously netted a rude response from customer service. I only buy an occasional Kooba here and there now - have ended up selling the ones I did get as I'm so spoiled with the older leather and hardware. So, I'm sure hoping that some of the resurrected styles will include Sienna, Lucy, Marcelle, Brynne and thick cushy Natashas and Parkers.

[Lexie2000]

My deepest fear is they will bring back an anniversary style as AskKooba said and it will be the same style but not the same leather. I don't doubt the leather they use now is not less expensive (all all prices went up in everything) but I will stick to my assessment that they are a lesser grade/quality even tho they may be paying the same price for it. If they make a bag in the old thick leather, be expected to pay a Grand.

[nunnla]

Have you seen the "luxe" leather on the Minkoff bags?

[Lexie2000]

Originally Posted by nunnla

Have you seen the "luxe" leather on the Minkoff bags?

I had a Navy Luxe Minkoff. Not sure exactly what Luxe meant. From what I read it's just a term attached to the same color leather with a different finish or texture. I didn't find it any better or any worse that their other leathers. I find Minkoff Leathers very acceptable.