My first batch of the 3 Bags~

[dsrk]

You are entitled to your beliefs, although, I do not agree. There is a history here you may not be aware of, of which I will not delve.

I too am voicing my own thoughts. Is it only one sided?

I don't understand why you are attacking me when I too voiced my thoughts about a specific post...whatever.

Originally Posted by mariabdc

I believe your post is extremely rude and Tash wasnt intending to upset anyone... Just voicing her honest opinion in a very polite way... She is NOT a trouble-maker neither a troll... perhaps we shouldnt feed YOU!

[dsrk]

Of course she has every right to post about her experience ~ nobody said otherwise. If so, where is this posted?

The problem isn't posting about negative experiences. The problem, as I see it, is attacking the brand or owner in the same process ~ this is what I find highly problematic, not expressing disappointment or displeasure for the problematic quality or customer service.

When is quality concern and control private business? It is posted in a public forum. It is up for discussion ~ especially with the producer because this is something to answer for. The problematic quality is in question, not the person who purchased the bag(s). I am paying this same producer for similar bags and want to get to the bottom of the problem, because I don't want anyone to receive problematic bags ~ including myself. Why is this viewed as something wrong or negative?

When you complained about not receiving samples in a timely manner, or whatever else, I asked Ignacio if there is a better way to streamline things. And I organized and managed a viewing rotation. Yes, I could complain about it, but where will this get me? This is my way, which may not be the way of others.

To reiterate, voicing/expressing disappointment/displeasure is one thing, but attacking is another. I've viewed some of your posts as attacks on Ignes ~ my interpretation. And, I PM'd you as well, to which you did not respond.

I previously mention I do not buy as simply a consumer, I buy with an eye from my previous professional tenure ~ call it an occupational hazard, if you will. I negotiate promos for tPF folks and was recently trashed for it ~ why? Should we not benefit collectively if we can? I also stay on top of any quality concern issues, because we should all receive quality. How is this getting into anyone's business ~ especially when these issues are posted on our public sub-forum? Why is this being twisted into something negative? Is there a problem with consumer oversight? I see this as a good thing, not a bad thing.

We can surely have threads that discuss problems. Nobody has said otherwise. If you don't like the brand or those who enjoy it, this is your call.

If it's just purses, then why the attacks? It's not just purses...because if it was "just" something, would people behave as they are?

Originally Posted by lionlaw

^^^ Eniale-- You have every RIGHT to post about your experience. NO ONE should judge or condemn you for posting the truth. I have read comments posted within the last couple of days on here against people who dare to voice impatience or dissatisfaction with IGNES and that is NOT acceptable to me. This is a public free speech forum and anyone can post what they want. This is not high school. We don't need hall monitors or people getting involved in other's private business. There are tons of threads on the greatness of Ignes. I don't see why a handfull of posts about problems is a cause for concern. Every manufacturer has issues. If we can't discuss them, then sign me out because I am not going to participate in a blatant hype machine. I hope we can all be adults here and allow everyone's point of view to be heard. It is just purses people. BTW, for photobucket-- Underneath each image is a box that says IMG CODE. If you click on that box (IMG CODE) it should highlight in yellow. If not, right click there and go to copy, once copied, you can paste the image code in a message on TPF and the image should appear. Hope that helps. -

[lionlaw]

^^ If you find my posts problematic, please don't read them. I am sick of this. I have never attacked Ignacio or Ignes. Voiceing displeasure with CS issues is not the same. No need to get personal.

I almost quit posting in this forum but decided not to stop as others have done. I love the vast majority of my Ignes bags and love the brand. Did they miss on the CS on my chiara-- yes, imo. Did they miss with eniale--yes. Does posting about it mean we are attacking them-- no. Bags have flaws and we should be able to post about them as Megs indicated.

Use the ignore button. It is a nifty little feature.

[dsrk]

e_n_i_a_l_e, to restate, I am very sorry you have had this unfortunate, unhappy, disappointing experience with Ignes. And, to also restate, I know what it is like to be the unlucky one with a brand ~ when everyone else has positive experiences. This happened to me with another brand ~ every single bag I purchased from this brand arrived with problems, and each one cost at least twice what Ignes charges. Add to this that returns, exchanges, and refunds were a huge hassle ~ the owner waffled back and forth sometimes daily, every other day, and every few days. Resolving the problems took at least several weeks, not a couple, so I did not balk when I read a couple of weeks ~ but again, my interpretation and perception of your current situation is in direct response to my own collective experience, which only speaks to its subjectivity at multiple levels.

This is not the case with Ignes ~ they will exchange (if you dare considering your own personal experience) or fully refund. Based upon my past experiences, I am thrilled with this, because those who exchange or opt for a refund will not be out any cash. And, the wait time is not an issue for me, which is not to say the same for others. It does not bother me ~ not after my experience with this other brand, because it took a while to resolve with my cash tied up, no less. So, I am content with the option of being fully refunded.

I don't believe anyone has ever questioned your level of experience with high end bags ~ I know I have not and have no recollection of anyone else doing so either.

You have done an outstanding job of remaining positive and supportive of those who received bags without any issues ~ you have been a real champ about it!!!

No one has denied your own personal Ignes experience ~ not to my knowledge, unless I missed a thread or post somewhere.

Are you surprised that I care enough about quality concerns, issues, control, and problems to contact Ignacio when something amiss is posted here in the open Ignes sub-forum? Of course I care!!! A number of people are buying based upon things I have written about this brand. I have told people to wait to see how other bags turn out. I have told people to wait to receive samples in hand first. I organized and managed a viewing rotation in the USA so people could view the range of leathers. I have negotiated deals for tPF members so we could collectively reap the benefits of discounts. If I did not believe in this brand or receive the quality I have received, I would not bother. So, when you received sub-par quality, I wanted to know why. Do you view this as a negative thing? If this a problem for you? If so, why? Should we not care to prevent this from happening, continuing, or to forewarn others of our own personal experiences? This is why I felt it quite pertinent to post that Ignes had laid off a person ~ to illustrate the seriousness of this situation. I thought I was being helpful, although it seems by the responses that I have been anything but. Well, I tried and this is all I can do. I cannot make people appreciate my efforts or think that I have good motives for helping. No good deed goes unpunished.

To be clear, the post I posted was directed at a particular post, not you, although it is within this thread.

Why don't you post the link to your photobucket page so we may view the photos for ourselves. In fact, I would be most happy to post your photos in this thread, so we may all view what you have been referring to. Then, we may share our thoughts.

I have never discounted your thoughts about your bags. I don't have any as I have not seen them. And, I have not read your correspondence between you and Ignacio ~ this is private, and I am not in your private business. I can only go by what you have posted here in the open Ignes sub-forum.

My hope for you is that you get this all worked out to your satisfaction, which may not be the same as my interpretation of "satisfaction". My satisfaction would be a 100% refund. If I received poorly constructed bags, I would not want them replaced, because I would not know if the others would also have problems. And, Ignes offers this. This is why I took a chance on Ignes in the first place.

Originally Posted by e_n_i_a_l_e

First of all, please refer to all my previous posts in this thread which I continuesly emphaisis that I have no desire to cause any unease here because my desire of writing honestly about my experience, which I feel all of us deserve to know the situation and the resolutions to it, which I have updated accordingly. 1. reason I have not post photo of the faults yet- I want Ignes to be dealing with them already before I cause any unnecessary concerns. (also, SOMEONE PLEASE TEACHE ME HOW to make the url link work!) 2. I know what quality bags are. I own lots bags from, expensive designer bags to the unknow little gems I find in London or during my travels. I have been a bag addict many years, but I am going to blame on a gene that has been passed down from my mom/grandma. What I have received, was not a quality bag even for its price range. (I have been gentle on the Chiara already but even that is not my average standard! The other two were just worse and I got to have something to carry already after 2 months). 4. I have been very disappointed, by the bags themselves, and by the way how the situation was dealt- the wait, come on, the bags are still with me after more than 2 weeks of reporting faults. I feel, it should not have been what is a convenient time for Ignes to get back to me, but what is the best for me? After reading posts on here for months, only hearing good things, and even read Ignes being compared to high-end brands. I am sure you can understand how I feel to receive flawed Ignes I have been keeping it positive with all my posts but that does not deny that what I have gone through was not a bad experience with Ignes. I shop very frequently online for years now and honestly, this has been truly the worst I have ever experienced. The quality control AND waiting time to even just know what to do with returns took 2 weeks. AND like I stated, it is upsetting they did not even apology first, but gave me a lot of excuses. Maybe I am a bit spoiled by the CS I have been getting here in Europe but Ignes is definitely not on top of my list. This is not to disregard that they are trying to do something about it now, but please note, there were the problems to start with to make them realise the changes were needed. I am surprise that dsrk contacted Ignacio about MY problems.... If you girls wish, I can post my emails with Ignacio, now the issues are been taken cared of. I have been more than generous, polite and patient with him. And I have no problems being trasparent. It is understandable that since most girls here have received quality bags that it is difficult to understand my experience. I have posted a few time to ask for directions to post photos. - I have uploaded them all on photobucket since that was suggested but still have trouble. None of you have seen the photos yet, and please do not judge base on your own experience. Ignacio had seem them, and that prompted a long internal meeting with changes being done this week. Sounds serious? I am just glad, hopefully, none of us have to go through this again, including Ignacio. AFTER you have seen the photos, share what your thoughts. Ignes forum has been more than a welcoming commmunity and it help me through a lot of sleeless nights. But honesly, I kept on feeling that any negative issues have to be brought out so carefully. Lionnlaw's bag has been brought back to Uruquay AFTER I have sent Ignacio about that issues and photos. Ignacio took it with him, had it with him for days and did not see any problems? I feel they were not awared of alot of things going on. They do not make bags just for us tpf girls who post on the forum, and I do hope I was one unlucky one but, there could have been a lot more that did not report or speak their mind and we should encourage that, instead of doing the opposite. "Please understand that my intention was to give you a honest review that hopefully all those issues can be stopped at an early stage and just genuinely believe Ignes has so much potentials to offer great bags that should not be hindered by problems that can be controlled." This is what I wrote to Ignacio, and that is the reason I post on here too. After Ignacio told me that they are making changes, I kept my rest of the order and have 3 more bags to come, those I paid for 2 months ago and hoping to receive in 4 weeks? Here comes the waiting time again! Finally, DSRK- please do not feel I or even Tash were attacking Ignes. I think we are just getting to know the brand together here. I think what Tash was trying to say is, if they have not got the time/resources to focus on serious issues with the bags but have time for little promos it can be potentially upsetting to the customer with flawed bags- it did not really bug me, but someone else might feel that way and I can totally understand. Your posts have very big impacts on here as you have always been so inspiring with your bag designs and probaly have the longest time dealing with Ignes, not to mention your Ignes collections at home is Of course your opinions are treasured. But maybe make some rooms for us that might have doubts and concerns along the way? We would need your help, that is how I started too-with your help and am very grateful! Please, I have no desire to cause any problems on the forum and let's keep it friendly despite being honest. Really appreciate all of your supports in helping me going through this ' together ' here. I feel very bad that things are like this at this thread now...

[dsrk]

I honestly don't know what you are sick of.

Nobody said Ignes did not miss on your grey Chiara or Elaine's bags ~ this was never in question ~ this is not in question.

Voicing disappointment and displeasure is fine. How it is done is another thing. I too am entitled to my perception and interpretation as is everyone.

We should be able to discuss problems ~ if anyone is for this, I am especially. I am not for the passive-aggressive posts that fuel fires unnecessarily. When I have something to say, I say it. You did say this is a free speech forum after all, although, when I speak, I am criticized or indirectly condemned (which is fine in the overall scope of things, as it shows people for what and who they are), inferred, implied, or referenced ~ but not addressed. This is not helpful.

I am sorry your Chiara had problems. I am sorry for your seven week wait. I don't know how it became seven weeks because I must have missed something buried in the forum.

I wish you well and Shadow well, as I always have.

Originally Posted by lionlaw

^^ If you find my posts problematic, please don't read them. I am sick of this. I have never attacked Ignacio or Ignes. Voiceing displeasure with CS issues is not the same. No need to get personal. I almost quit posting in this forum but decided not to stop as others have done. I love the vast majority of my Ignes bags and love the brand. Did they miss on the CS on my chiara-- yes, imo. Did they miss with eniale--yes. Does posting about it mean we are attacking them-- no. Bags have flaws and we should be able to post about them as Megs indicated. Use the ignore button. It is a nifty little feature.

[Euridice]

Y'all this is CRAZY. Everyone encouraged Eniale to talk about her experience and her bags. We were all concerned and wanted to hear about it and support her throughout the problems. I can understand her hesitation to talk about it, but we welcomed it. That really is not the issue here. I'm scared that's what the mods think, and it's so not true.

I think Tash's post was a wee bit needling and unfair although not really objectionable otherwise, and I can understand drsk's wanting to set things straight about promotions and such things.

Let's get a hold of ourselves! Let's close this thread and move on. Tash1, as far as I am concerned you're very welcome here, and Lionlaw don't you dare leave because you are our guiding light on all things Ignes and handbags in general. I found Ignes because of you.
Dsrk, you are passionate about Ignes, and very important to us.

Finally, eniale, I am so sorry that you have felt any discomfort at all, and please know everyone here supports you!! I will fly over to Germany and give you a hug!!

[frangelica]

I see us ladies as the Ignes focus group, it is a new(er) company in the learning stage. While most of us have received perfect bags, some have not. While most of us are thrilled with the cs a few are not, And that saddens us with the opposite experience. I personally believe these negative experiences are an anomaly not the norm.

I think it is important we can all share our experience, good and bad, not only for our individual choices but also for the company. Ignacio is listening and is now certainly aware of how important QC and CS are for the success of the company.

If you read other designer subforums you will know what effects bad cs has had for one company. After 6 months of complaints, she is taking action. I think Ignacio will not allow bad cs to become acceptable. It is important he know the good, the bad and the ugly. And that is where this forum comes into play.

People who do not own bags commenting on quality by looking at pictures are really "stirrers" and should be ignored.

Over the years I have contacted many companies and let them know when their quality and cs is faltering. I think it is only fair they are aware and I let them respond before writing them off for good ( or negatively rating them).

Just my $0.01 (falling dollar)

[pinkdiamond]

tash was merely voicing her opinion in a fair and balanced way as she always does. if we can't comment on bags we don't own or discuss bags we might i really don't see why we are all hanging around a purse forum? potential customers who read these forums and join the debate aren't trolls.

[Megs]

I really have no idea why people have a hard time moving on or listening when told to quit the drama.

Sorry OP.

If it continues with one more post pointing fingers or attacking another member, I am closing the thread.

[Euridice]

Y'all, seriously, can we just informally close this thread and move on? I was hoping the mods would, but we don't have to keep posting here. Now, follow me, we have important things to discuss such as the HOBO!