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debpie · Sep 26th, 2008, 01:14 PM

Dsrk: Everything worked out perfectly! FedEx didn't mention a THING about fee's when I called the back the next day and thanks to your help, I filled out the form, scanned it, and emailed it to them and received my bag today! I did a reveal!

bonniekir · Oct 19th, 2009, 08:01 AM

Just need to vent a bit from the awful DHL guy, who delivered my Dark Purple Salina. I had to pay customs in spite of the fact it had been a trip to UK and had UK tape all over it..645 Danish kroner..around $130.
So what now? Do you all also pay taxes and duty fees? I got the impression that the bags were clear from this..or did this policy change?? At least I was sure that no taxes were put on the bags , since there was a stopover in UK!

tlloveshim · Oct 19th, 2009, 08:33 AM

Bonnie, you had to pay $130 for a bag that cost only $300-400? That's crazy! Is there no way to dispute that with DHL since you mention it had UK tape on it? I'd be complaining to someone!

I don't believe I've ever paid any fees on Ignes bags. That's one more thing to add to the list of why I love them!

bonniekir · Oct 19th, 2009, 08:43 AM

Well, I got 30% off the Salina, and the taxes with fees run up to around 45%, so, yes, I paid simply to avoid DHL to promptly ship it back!
I've just been on the phone with DHL, because I could see that Ignes had prepaid a duty fee..but OMG was this girl on the phone rude! I asked from which amount DHL had calculated the fees from..and the reply was that it was none of my business, because their intern tax department always calculated correctly..I just went WTF!!
So to avoid that I went bananas..and believe me that is not funny, when this happens..I wrote Maria for some directions.
Cheeky company!!

elizat · Oct 19th, 2009, 08:43 AM

Bonnie, I never had that problem at all. I don't know if duties are included for non US customers, but they are for US customers.

http://ignesbags.com/index_2.php?get.../placing_order

Maybe check w/ Ignes and see if they did pre-pay duties as well? I see that they include VAT for inside the UK, so it maybe a good question to ask.

I would contact DHL as well, like TL suggested. That is insane.

tlloveshim · Oct 19th, 2009, 09:00 AM

Originally Posted by bonniekir

Well, I got 30% off the Salina, and the taxes with fees run up to around 45%, so, yes, I paid simply to avoid DHL to promptly ship it back!
I've just been on the phone with DHL, because I could see that Ignes had prepaid a duty fee..but OMG was this girl on the phone rude! I asked from which amount DHL had calculated the fees from..and the reply was that it was none of my business, because their intern tax department always calculated correctly..I just went WTF!!
So to avoid that I went bananas..and believe me that is not funny, when this happens..I wrote Maria for some directions.
Cheeky company!!

Wow! Great way to treat a customer! I'm sure Maria would be interested in this. I wouldn't use DHL as a courier if I as a business owner knew that they were rude to my customers. These types of things keep customers from coming back.

bonniekir · Oct 19th, 2009, 09:01 AM

On the invoice it does look like Ignes prepaid the fees, but DHL wouldn't regognize this at all..so just to avoid the bag sent back, I paid!

tlloveshim · Oct 19th, 2009, 09:03 AM

Bonnie, looks like Maria might be online now so I'd go chat with her and share what happened. Sounds like Ignes should take this up with DHL. It isn't right for them to double charge like they are and Ignes should address it.

ETA: I'm so sorry, Bonnie! You aren't having much luck right now between DHL and Moneybookers! I paid my deposit on the MG KMC bespoke and am waiting to see if Moneybookers messes up my order! I hope this gets sorted out for you.

bonniekir · Oct 19th, 2009, 09:05 AM

Thanks, i will try and see if she's available..this is just not right!

BUT..the bag itself is made perfectly great..really, really nice

starkfan · Oct 19th, 2009, 09:06 AM

I'm outside the US, and I haven't had to pay duties on any Ignes purchases. Granted, when I received my first bag from them, it was shipped via FedEx, not DHL. Ignes does pre-pay the taxes even for non-US orders, as far as I can tell, so it looks like it could be DHL being screwy. I'm currently expecting a shipment from Ignes as well, so I'll update as to whether or not DHL imposes any extra duties on it. There's definitely no reason why DHL isn't recognising the fact that Ignes pre-paid the taxes already!

tlloveshim · Oct 19th, 2009, 09:06 AM

Quote:

BUT..the bag itself is made perfectly great..really, really nice

So glad to hear this! It looks lovely from the preview pics! I'm looking forward to your reveal! I hope my Mini Chiara shows up today!

bonniekir · Oct 19th, 2009, 03:09 PM

I just recieved a sweet mail from Maria..Ignes did indeed pay customs already, and she will sort it out, so I'll recieve my payments back..what a nerve from DHL!!

tlloveshim · Oct 19th, 2009, 05:00 PM

Good to hear, Bonnie! Yay for Maria!

sillykitty · Oct 20th, 2009, 12:20 PM

Glad Maria is helping get this resolved! Looking forward to your pics, haven't seen many Salina's yet.

Oct 19th, 2009, 08:01 AM	#92
bonniekir Member Joined: Feb 2007 Posts: 2,248	Just need to vent a bit from the awful DHL guy, who delivered my Dark Purple Salina. I had to pay customs in spite of the fact it had been a trip to UK and had UK tape all over it..645 Danish kroner..around $130. So what now? Do you all also pay taxes and duty fees? I got the impression that the bags were clear from this..or did this policy change?? At least I was sure that no taxes were put on the bags , since there was a stopover in UK!
bonniekir Member Joined: Feb 2007 Posts: 2,248	__________________ -------------------------------------- Bonnie- Please PM when seen!: BE Petrol Sheen LM or TME large/ LMM Plum crash/ WTM Large pewter

Oct 19th, 2009, 08:43 AM	#94
bonniekir Member Joined: Feb 2007 Posts: 2,248	Well, I got 30% off the Salina, and the taxes with fees run up to around 45%, so, yes, I paid simply to avoid DHL to promptly ship it back! I've just been on the phone with DHL, because I could see that Ignes had prepaid a duty fee..but OMG was this girl on the phone rude! I asked from which amount DHL had calculated the fees from..and the reply was that it was none of my business, because their intern tax department always calculated correctly..I just went WTF!! So to avoid that I went bananas..and believe me that is not funny, when this happens..I wrote Maria for some directions. Cheeky company!!
bonniekir Member Joined: Feb 2007 Posts: 2,248	__________________ -------------------------------------- Bonnie- Please PM when seen!: BE Petrol Sheen LM or TME large/ LMM Plum crash/ WTM Large pewter

Oct 19th, 2009, 08:43 AM	#95
elizat Member Joined: Sep 2007 Posts: 9,210	Bonnie, I never had that problem at all. I don't know if duties are included for non US customers, but they are for US customers. http://ignesbags.com/index_2.php?get.../placing_order Maybe check w/ Ignes and see if they did pre-pay duties as well? I see that they include VAT for inside the UK, so it maybe a good question to ask. I would contact DHL as well, like TL suggested. That is insane.
elizat Member Joined: Sep 2007 Posts: 9,210

Oct 19th, 2009, 09:01 AM	#97
bonniekir Member Joined: Feb 2007 Posts: 2,248	On the invoice it does look like Ignes prepaid the fees, but DHL wouldn't regognize this at all..so just to avoid the bag sent back, I paid!
bonniekir Member Joined: Feb 2007 Posts: 2,248	__________________ -------------------------------------- Bonnie- Please PM when seen!: BE Petrol Sheen LM or TME large/ LMM Plum crash/ WTM Large pewter

Oct 19th, 2009, 09:05 AM	#99
bonniekir Member Joined: Feb 2007 Posts: 2,248	Thanks, i will try and see if she's available..this is just not right! BUT..the bag itself is made perfectly great..really, really nice
bonniekir Member Joined: Feb 2007 Posts: 2,248	__________________ -------------------------------------- Bonnie- Please PM when seen!: BE Petrol Sheen LM or TME large/ LMM Plum crash/ WTM Large pewter

Sep 26th, 2008, 01:14 PM	#91
debpie OP Member Joined: Dec 2007 Location: Nashville TN Posts: 4,185	Dsrk: Everything worked out perfectly! FedEx didn't mention a THING about fee's when I called the back the next day and thanks to your help, I filled out the form, scanned it, and emailed it to them and received my bag today! I did a reveal!

Oct 19th, 2009, 08:33 AM	#93
tlloveshim ~ Angel ~ Joined: Mar 2006 Location: The Great Plains Posts: 9,532	Bonnie, you had to pay $130 for a bag that cost only $300-400? That's crazy! Is there no way to dispute that with DHL since you mention it had UK tape on it? I'd be complaining to someone! I don't believe I've ever paid any fees on Ignes bags. That's one more thing to add to the list of why I love them!

Oct 19th, 2009, 09:03 AM	#98
tlloveshim ~ Angel ~ Joined: Mar 2006 Location: The Great Plains Posts: 9,532	Bonnie, looks like Maria might be online now so I'd go chat with her and share what happened. Sounds like Ignes should take this up with DHL. It isn't right for them to double charge like they are and Ignes should address it. ETA: I'm so sorry, Bonnie! You aren't having much luck right now between DHL and Moneybookers! I paid my deposit on the MG KMC bespoke and am waiting to see if Moneybookers messes up my order! I hope this gets sorted out for you.

Oct 19th, 2009, 09:06 AM	#100
starkfan Member Joined: Jan 2009 Posts: 3,089	I'm outside the US, and I haven't had to pay duties on any Ignes purchases. Granted, when I received my first bag from them, it was shipped via FedEx, not DHL. Ignes does pre-pay the taxes even for non-US orders, as far as I can tell, so it looks like it could be DHL being screwy. I'm currently expecting a shipment from Ignes as well, so I'll update as to whether or not DHL imposes any extra duties on it. There's definitely no reason why DHL isn't recognising the fact that Ignes pre-paid the taxes already!
starkfan Member Joined: Jan 2009 Posts: 3,089

Oct 19th, 2009, 03:09 PM	#102
bonniekir Member Joined: Feb 2007 Posts: 2,248	I just recieved a sweet mail from Maria..Ignes did indeed pay customs already, and she will sort it out, so I'll recieve my payments back..what a nerve from DHL!!
bonniekir Member Joined: Feb 2007 Posts: 2,248	__________________ -------------------------------------- Bonnie- Please PM when seen!: BE Petrol Sheen LM or TME large/ LMM Plum crash/ WTM Large pewter

Oct 19th, 2009, 05:00 PM	#103
tlloveshim ~ Angel ~ Joined: Mar 2006 Location: The Great Plains Posts: 9,532	Good to hear, Bonnie! Yay for Maria!

Oct 20th, 2009, 12:20 PM	#104
sillykitty Member Joined: Jun 2009 Location: SoCal Posts: 1,592	Glad Maria is helping get this resolved! Looking forward to your pics, haven't seen many Salina's yet.

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