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Sybaryte · Sep 5th, 2009, 05:57 PM

I don't know the exact steps but it is a tedious process. I would go ahead and file a claim with your credit card company immediately. Don't wait for eBay/PP to play out.

leothelnss · Sep 5th, 2009, 06:14 PM

I was so shocked when I saw that first picture I had to show it to my husband. Who does that? Anyway, I hope you get your money back, darlin. What a shame!

sallyca · Sep 5th, 2009, 06:54 PM

Nikki - you go girl! As usual - I am waaay behind on the advice but agree with all.

gingeybear · Sep 5th, 2009, 11:35 PM

Nikki..IMHO..I would call my CC company and find out how to procede with this and if there is a timeframe for filing a CC dispute. I don't trust Paypal. I've had to file with my CC company three times when PP did nothing.

This is what happened to me with the Salina that was in the same condition as yours Nikki, plus it stank of perfume..and had crumbs inside..it was described as BNWOT.

I filed a claim with Paypal and dealt with ebay too...they did nothing. I then filed with my CC company. As soon as I did that, I got an email from PP CS which informed me that they closed my case because I filed a dispute of the charge with my CC company, which was blatantly untrue because they closed my case before I resorted to filing the dispute and claim.

It was so convoluted that I still don't understand exactly what happened. The seller claimed she refunded me through Paypal but nothing showed in my account. Paypal closed the dispute but didn't say why..and then claimed it was because I filed with my CC company. I never got an answer from them no matter whom I spoke to.

Then the seller claimed she didn't get the bag even though she had relisted it and resold it (I had copies of the auction and all her emails) and I had her signature on the delivery slip.

It took me from December until March to get this resolved. Paypal was useless, ebay was useless..and the CC company made me jump through hoops to get my money back. But I documented everything, emailed through ebay only..and proved she was a liar and a thief..and then she had nerve to dispute my negative feedback by saying I filed a claim after she refunded my money and I was too picky about my bags! This is one time when I was happy that a seller couldn't file negative feedback..because it would have been retaliatory!

So..do everything you have to do..and don't give up..and keep records of everything..and give her the worst feedback you can..I swear I feel like telling you to ask a notary to sign the photos to prove that this is how you got it...LOL

If you are required to return the bag to her, put it in a plastic bag, and put that it in a box (take photos)..so that she doesn't claim it was damaged in the return trip..and get a signature on delivery..NOT just delivery confirmation.

ITA...a moment of silence for this abused but still lovely purse..and pursecution of the byatch who maliciously caused it pain and suffering.

XOXO

gingey

temo · Sep 5th, 2009, 11:46 PM

So sorry to hear of your toubles, Nikki! There's just nothing worse than jumping through Paypal/Ebay Hoops and trying to make sense of an unscrupulous ebayer. Hope it gets resolved soon and that you don't loose too much sleep over it!

VydaVeda · Sep 5th, 2009, 11:51 PM

WOW Nikki I am just now catching up on this and I am SHOCKED AT THIS SELLER!!!! She has ALOT of nerve!!! I agree with Gingey on how to proceed with this and most important DOCUMENT DOCUMENT & DOCUMENT!!!!! It may take some time but I am sure you will win this!!!

skydive nikki · Sep 6th, 2009, 07:10 AM

Thanks everyone for your help and support! I swear they make it so confusing so you don't understand enough to follow through with a claim or dispute. I am so not picky. When you are expecting a bag in great shape and then get one that was in the middle of a vicious cat fight it is upsetting! I actually considered trying to make do when I first got it. I realized that there is no way with those holes that I could keep it.

darcy-0702 · Sep 6th, 2009, 07:36 PM

Wow! I just looked up that auction and the seller makes no mention of damage! That really sucks! I would file a credit card dispute as ebay and paypal take forever to conclude these disputes and you never know what they will decide.

skydive nikki · Sep 6th, 2009, 08:12 PM

^^Hi! Another Michigander in da house!!!! I just escalated my claim. So, even if I paid with paypal I should contact my CC company that I used too?

tonij2000 · Sep 6th, 2009, 08:18 PM

Originally Posted by skydive nikki

^^Hi! Another Michigander in da house!!!! I just escalated my claim. So, even if I paid with paypal I should contact my CC company that I used too?

I wouldn't, not yet anyway. I've gotten refunds for both disputes I filed. I'd give ebay time to resolve in your favor. If they don't (which I'm pretty sure they will) then file a chargeback with your cc issuer.

EYE HEART BAGS · Sep 6th, 2009, 08:19 PM

GingeyB, You cracked my DH & me up with this line:
Gingeybear: "a moment of silence for this abused but still lovely purse..and pursecution of the byatch who maliciously caused it pain and suffering."

EYE HEART BAGS · Sep 6th, 2009, 08:24 PM

Originally Posted by quizshow

I remember that the pics for this auction were all taken from a good distance, so i think she knew it was in worse shape than advertised. I'm in a similar boat with my Russo Sao Paulo. It's in pretty bad shape with water marks galore. Hope you can get your money back.

Quizshow,Did you get the one on ebay last week that was about $80.00? It had ink stains inside.

skydive nikki · Sep 6th, 2009, 08:31 PM

^^I was wondering that too. Thanks for the advice Toni!

quizshow · Sep 6th, 2009, 11:53 PM

Originally Posted by EYE HEART BAGS

Quizshow,Did you get the one on ebay last week that was about $80.00? It had ink stains inside.

Yeah, I got trigger happy.

It's not too bad, the waterstains are just worse in real life than it seemed in the pictures. I'll give it a good cleaning and make do. The ink stain is the only problem with the interior...very clean other than that one spot. It's a beautiful bag but it's a lot smaller than indicated from other TPF descriptions.

EYE HEART BAGS · Sep 6th, 2009, 11:56 PM

Originally Posted by quizshow

Yeah, I got trigger happy.

It's not too bad, the waterstains are just worse in real life than it seemed in the pictures. I'll give it a good cleaning and make do. The ink stain is the only problem with the interior...very clean other than that one spot. It's also a lot smaller bag than it seemed from other TPF descriptions.

You may want to send to bagborroworsteal.com. They fixed a few bags for me & they do an awesome job of making them look new again. I was close to buying it too.

Sep 5th, 2009, 05:57 PM	#61
Sybaryte Sofa King Banned Joined: Jul 2008 Posts: 3,911	I don't know the exact steps but it is a tedious process. I would go ahead and file a claim with your credit card company immediately. Don't wait for eBay/PP to play out.
Sybaryte Sofa King Banned Joined: Jul 2008 Posts: 3,911

Sep 5th, 2009, 06:14 PM	#62
leothelnss sun in moderation Joined: Jan 2008 Location: Oceanside, CA Posts: 5,986	I was so shocked when I saw that first picture I had to show it to my husband. Who does that? Anyway, I hope you get your money back, darlin. What a shame!
	__________________ Leo's Collection "Are you stalking me? Cause that would be super" GOT my Alice dress!

Sep 5th, 2009, 06:54 PM	#63
sallyca Member Joined: Aug 2008 Location: BC Posts: 1,807	Nikki - you go girl! As usual - I am waaay behind on the advice but agree with all.
	__________________ Hoping for: Anthracite Havana, Beatrice in any colour, Lido wallet, Pilot in TCP or ICP, Black Tharpe and the elusive and oft-sought Emerald Goat Corcovado.

Sep 5th, 2009, 11:35 PM	#64
gingeybear Oh woe is me! Joined: Oct 2008 Location: In HH rehab! Posts: 4,491	Nikki..IMHO..I would call my CC company and find out how to procede with this and if there is a timeframe for filing a CC dispute. I don't trust Paypal. I've had to file with my CC company three times when PP did nothing. This is what happened to me with the Salina that was in the same condition as yours Nikki, plus it stank of perfume..and had crumbs inside..it was described as BNWOT. I filed a claim with Paypal and dealt with ebay too...they did nothing. I then filed with my CC company. As soon as I did that, I got an email from PP CS which informed me that they closed my case because I filed a dispute of the charge with my CC company, which was blatantly untrue because they closed my case before I resorted to filing the dispute and claim. It was so convoluted that I still don't understand exactly what happened. The seller claimed she refunded me through Paypal but nothing showed in my account. Paypal closed the dispute but didn't say why..and then claimed it was because I filed with my CC company. I never got an answer from them no matter whom I spoke to. Then the seller claimed she didn't get the bag even though she had relisted it and resold it (I had copies of the auction and all her emails) and I had her signature on the delivery slip. It took me from December until March to get this resolved. Paypal was useless, ebay was useless..and the CC company made me jump through hoops to get my money back. But I documented everything, emailed through ebay only..and proved she was a liar and a thief..and then she had nerve to dispute my negative feedback by saying I filed a claim after she refunded my money and I was too picky about my bags! This is one time when I was happy that a seller couldn't file negative feedback..because it would have been retaliatory! So..do everything you have to do..and don't give up..and keep records of everything..and give her the worst feedback you can..I swear I feel like telling you to ask a notary to sign the photos to prove that this is how you got it...LOL If you are required to return the bag to her, put it in a plastic bag, and put that it in a box (take photos)..so that she doesn't claim it was damaged in the return trip..and get a signature on delivery..NOT just delivery confirmation. ITA...a moment of silence for this abused but still lovely purse..and pursecution of the byatch who maliciously caused it pain and suffering. XOXO gingey
	__________________ You don't see a lot of suicidal vampires.

Sep 5th, 2009, 11:46 PM	#65
temo Member Joined: Jul 2006 Location: British Columbia Posts: 2,110	So sorry to hear of your toubles, Nikki! There's just nothing worse than jumping through Paypal/Ebay Hoops and trying to make sense of an unscrupulous ebayer. Hope it gets resolved soon and that you don't loose too much sleep over it!

Sep 5th, 2009, 11:51 PM	#66
VydaVeda Member Joined: Jun 2009 Location: Florida Posts: 325	WOW Nikki I am just now catching up on this and I am SHOCKED AT THIS SELLER!!!! She has ALOT of nerve!!! I agree with Gingey on how to proceed with this and most important DOCUMENT DOCUMENT & DOCUMENT!!!!! It may take some time but I am sure you will win this!!!

Sep 6th, 2009, 07:10 AM	#67
skydive nikki OP HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,344	Thanks everyone for your help and support! I swear they make it so confusing so you don't understand enough to follow through with a claim or dispute. I am so not picky. When you are expecting a bag in great shape and then get one that was in the middle of a vicious cat fight it is upsetting! I actually considered trying to make do when I first got it. I realized that there is no way with those holes that I could keep it.

Sep 6th, 2009, 07:36 PM	#68
darcy-0702 Member Joined: Jul 2007 Location: Michigan Posts: 1,507	Wow! I just looked up that auction and the seller makes no mention of damage! That really sucks! I would file a credit card dispute as ebay and paypal take forever to conclude these disputes and you never know what they will decide.

Sep 6th, 2009, 08:12 PM	#69
skydive nikki OP HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,344	^^Hi! Another Michigander in da house!!!! I just escalated my claim. So, even if I paid with paypal I should contact my CC company that I used too?

Sep 6th, 2009, 08:19 PM	#71
EYE HEART BAGS Member Joined: Mar 2009 Location: USA!! Posts: 1,717	GingeyB, You cracked my DH & me up with this line: Gingeybear: "a moment of silence for this abused but still lovely purse..and pursecution of the byatch who maliciously caused it pain and suffering."

Sep 6th, 2009, 08:31 PM	#73
skydive nikki OP HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,344	^^I was wondering that too. Thanks for the advice Toni!

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