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skydive nikki · Oct 30th, 2009, 02:07 PM

I am beyonds upset. They would have NO BUSINESS at all if it was not for us customers! They have No merchandise right now and they are lucky that we are buying anything from them when It won't ship for months. Also, I think we bailed them out of financial troubles by buying all these groupons. They got a lot of money for no output of product. We basically gave them a cash advance! I will not be buying much from them anymore. I think we should report them to the BBB if they are going to treat us like this. WTF???? We have never been punished for having codes sent to other email addresses before, so how can they change the rules now?

kate83675 · Oct 30th, 2009, 02:12 PM

Yeah, we're all ordering although we already know that most likely we won't have the items any time soon and cannot count on getting anything in time for Christmas presents either.

I keep typing things then erasing them, I just don't know what to think by now.

ami kio · Oct 30th, 2009, 02:15 PM

Originally Posted by annvaldivia

I bought mine a while back and it did specify that I could only buy 2 - and mine do begin with a 4, so that's not crap - but the rest of it surely sounds and smells like it!

I don't remember any sort of restriction like that on the Dallas groupon, and the link previously provided doesn't mention a purchase limit on number of groupons bought. Maybe groupon forgot to mention that restriction for the Dallas sale?

skydive nikki · Oct 30th, 2009, 02:16 PM

Exactly! Who really knows if we will even get our merchandise by December. They have been pushing dates back for the past 6 months. Every other line has fall stuff shipping soon, or available now. No one else has last seasons stuff back ordered. With the whole shipping fiasco, they are lucky anyone wants to spend money with them.

mothbeast · Oct 30th, 2009, 02:19 PM

good luck on getting clarification on the groupons. FYI I did a post ages ago that catalogued some of the things we were told. I'd emailed them both (groupon and HH) and never heard back except from the front line groupon person who promised to pass it along to Lina. So here it is in case it helps you get answers about your groupons.

HH Groupon Available Again

pigalle74 · Oct 30th, 2009, 02:23 PM

Originally Posted by fafnir

Yes, and it means the HHFALLTHANKS was ok to use after all (but my spooky sale code said "applies after all other discounts, codes, etc").

Faf, did you use the fall code then the spooky code? That's exactly what I did too and I got the "we need you to pay $475 for the Biblio, because we made a mistake" email.

mdlovesbags · Oct 30th, 2009, 02:29 PM

Salina has assured me all my orders are cancelled - but my credit card still shows all the charges. Not happy.

skydive nikki · Oct 30th, 2009, 02:30 PM

They should have known that people have more than 1 email address and more than 1 person might use a PC. That does not take much thinking to figure out. How can they make a rule up after the fact??? That is not right. If they only wanted us to be able to use 1 email address, they should have made that clear from the get go. It is messed up to change something because they did not cover their bases. They are constantly trying to blame us for their lack of attention to detail. Insanity is making the same mistakes and expecting different results. They have a lot of glitches and they never fix them. maybe they need to hire professionals.

fafnir · Oct 30th, 2009, 02:35 PM

Originally Posted by pigalle74

Faf, did you use the fall code then the spooky code? That's exactly what I did too and I got the "we need you to pay $475 for the Biblio, because we made a mistake" email.

Yes. Biblio - HHFALLTHANKS 15% discount= 474 (- 2 groupons)= 124(-40% spooky discount)(+shipping)= X

jwhitlock · Oct 30th, 2009, 02:37 PM

Wow, I left for a Halloween parade and THIS is what I missed??!!!! You HHHotties rock... thanks for leading the charge, Cho.

This code thing has me completely pulling out all of my now grey hair... for cripe's sake... I'm the person that gives money back to cashiers when they give me too much change! And just in my short time in this forum, I know I'm surrounded by like-minded women.

Hells bells.

fafnir · Oct 30th, 2009, 02:37 PM

Originally Posted by mdlovesbags

Salina has assured me all my orders are cancelled - but my credit card still shows all the charges. Not happy.

Are the charges pending? If so, they will drop off on their own. If not, it might take a few days for your cc company to drop them (I got a recent refund from Zappos.com and it took 2 or 3 days to process).

pigalle74 · Oct 30th, 2009, 02:39 PM

Originally Posted by fafnir

Yes. Biblio - HHFALLTHANKS 15% discount= 474 (- 2 groupons)= 124(-40% spooky discount)(+shipping)= X

Thank you, I guess there was an error sending out emails regarding the errors they had during this sale. That's what I thought.

kate83675 · Oct 30th, 2009, 02:41 PM

HH has too much going on at once, too many sales with too many different rules, and too many sales going back to back.

They're having problems getting their merchandise into their warehouse, then they can't get it shipped out in a timely manner, nor can they manage to get it boxed up properly for shipping to customers. They can't get their CS coordinated; it seems like they've been overwhelmed by their success this year. It must be a madhouse there.

mdlovesbags · Oct 30th, 2009, 02:42 PM

Thanks faf. Some were already charged and some are pending. Of course the tracking site only acknowledges one cancellation out of four so who knows what to believe.

mdlovesbags · Oct 30th, 2009, 02:44 PM

Oh and speaking of Zappos - if HH has any $ left they should really take a field trip to Las Vegas and learn from the Zappos folks. I have never had a bad Zappos service experience.

Oct 30th, 2009, 02:07 PM	#61
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,364	I am beyonds upset. They would have NO BUSINESS at all if it was not for us customers! They have No merchandise right now and they are lucky that we are buying anything from them when It won't ship for months. Also, I think we bailed them out of financial troubles by buying all these groupons. They got a lot of money for no output of product. We basically gave them a cash advance! I will not be buying much from them anymore. I think we should report them to the BBB if they are going to treat us like this. WTF???? We have never been punished for having codes sent to other email addresses before, so how can they change the rules now?
	__________________ Desperately seeking a plum havana, prune or plum gaza,black patent pomp,and metallic indigo pomp! Join the SO for MA Hobo in Original ROYAL Blue w/ SILVER HW! http://forum.purseblog.com/rebecca-m...513167-30.html The Universe is unlimited, and since you are made from the same stuff, you are likewise completely without boundaries.

Oct 30th, 2009, 02:12 PM	#62
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 2,013	Yeah, we're all ordering although we already know that most likely we won't have the items any time soon and cannot count on getting anything in time for Christmas presents either. I keep typing things then erasing them, I just don't know what to think by now.
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Oct 30th, 2009, 02:16 PM	#64
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,364	Exactly! Who really knows if we will even get our merchandise by December. They have been pushing dates back for the past 6 months. Every other line has fall stuff shipping soon, or available now. No one else has last seasons stuff back ordered. With the whole shipping fiasco, they are lucky anyone wants to spend money with them.
	__________________ Desperately seeking a plum havana, prune or plum gaza,black patent pomp,and metallic indigo pomp! Join the SO for MA Hobo in Original ROYAL Blue w/ SILVER HW! http://forum.purseblog.com/rebecca-m...513167-30.html The Universe is unlimited, and since you are made from the same stuff, you are likewise completely without boundaries.

Oct 30th, 2009, 02:19 PM	#65
mothbeast Member Joined: Jan 2009 Posts: 826	good luck on getting clarification on the groupons. FYI I did a post ages ago that catalogued some of the things we were told. I'd emailed them both (groupon and HH) and never heard back except from the front line groupon person who promised to pass it along to Lina. So here it is in case it helps you get answers about your groupons. HH Groupon Available Again
mothbeast Member Joined: Jan 2009 Posts: 826	__________________ Seeking Hayden Harnett Tharpe red Gray or anthracite Tharpe maybe later this fall.

Oct 30th, 2009, 02:29 PM	#67
mdlovesbags Member Joined: Oct 2009 Posts: 333	Salina has assured me all my orders are cancelled - but my credit card still shows all the charges. Not happy.
mdlovesbags Member Joined: Oct 2009 Posts: 333

Oct 30th, 2009, 02:30 PM	#68
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,364	They should have known that people have more than 1 email address and more than 1 person might use a PC. That does not take much thinking to figure out. How can they make a rule up after the fact??? That is not right. If they only wanted us to be able to use 1 email address, they should have made that clear from the get go. It is messed up to change something because they did not cover their bases. They are constantly trying to blame us for their lack of attention to detail. Insanity is making the same mistakes and expecting different results. They have a lot of glitches and they never fix them. maybe they need to hire professionals.
	__________________ Desperately seeking a plum havana, prune or plum gaza,black patent pomp,and metallic indigo pomp! Join the SO for MA Hobo in Original ROYAL Blue w/ SILVER HW! http://forum.purseblog.com/rebecca-m...513167-30.html The Universe is unlimited, and since you are made from the same stuff, you are likewise completely without boundaries.

Oct 30th, 2009, 02:37 PM	#70
jwhitlock Delicious Joined: Aug 2009 Location: Southeast of Disorder, MD Posts: 509	Wow, I left for a Halloween parade and THIS is what I missed??!!!! You HHHotties rock... thanks for leading the charge, Cho. This code thing has me completely pulling out all of my now grey hair... for cripe's sake... I'm the person that gives money back to cashiers when they give me too much change! And just in my short time in this forum, I know I'm surrounded by like-minded women. Hells bells.
	__________________ Nobody puts GINGEY in a corner.

Oct 30th, 2009, 02:41 PM	#73
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 2,013	HH has too much going on at once, too many sales with too many different rules, and too many sales going back to back. They're having problems getting their merchandise into their warehouse, then they can't get it shipped out in a timely manner, nor can they manage to get it boxed up properly for shipping to customers. They can't get their CS coordinated; it seems like they've been overwhelmed by their success this year. It must be a madhouse there.
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Oct 30th, 2009, 02:42 PM	#74
mdlovesbags Member Joined: Oct 2009 Posts: 333	Thanks faf. Some were already charged and some are pending. Of course the tracking site only acknowledges one cancellation out of four so who knows what to believe.
mdlovesbags Member Joined: Oct 2009 Posts: 333

Oct 30th, 2009, 02:44 PM	#75
mdlovesbags Member Joined: Oct 2009 Posts: 333	Oh and speaking of Zappos - if HH has any $ left they should really take a field trip to Las Vegas and learn from the Zappos folks. I have never had a bad Zappos service experience.
mdlovesbags Member Joined: Oct 2009 Posts: 333

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