HH HALLOWEEN SALE DEBACLE: Ben's Response to Me.

[Sybaryte]

Bengate:

I emailed Groupon earlier today asking for a refund of the one Groupon I purchased in August based upon Ben changing the rules from what they were when I purchased. Got a response; they're looking into it. Like Suz, I always shop with AMEX so that's my backup Plan B.

[pursegal]

Originally Posted by Sybaryte

Bengate: I emailed Groupon earlier today asking for a refund of the one Groupon I purchased in August based upon Ben changing the rules from what they were when I purchased. Got a response; they're looking into it. Like Suz, I always shop with AMEX so that's my backup Plan B.

I hope it turns out ok...

Did we ever get clarification on what the "4" groupons means? i am searching thru here, but boy we have alot of posts... lol

[dreamofpompidou]

There was a reference to the fact that with a "4" groupon you were only allowed to buy two at a time (however they never stopped you from buying two in each city - I bought some in two of the '4' cities.) Also with dallas (I think it was) there wasn't a limit. I know bc on the others I entered more than 2 to see what would happen and it gave me an error but it didn't in Dallas. So Dallas starts with a 4 but there weren't the same restrictions. This is *if* I am not confusing myself LOL!!!

[carlottalyn]

I thought that was all as far as restrictions for "4" Groupons as well? I have two of them. :s

[jsenning]

I wonder how much of this is because Ben's a guy, and we're very emotionally involved with this whole thing. I have this problem a lot with my husband - something will be wrong and I'll be upset and instead of validating my emotions by addressing those first, he'll try to fix the problem and just suggest solutions. So maybe Ben is already trying to fix things, and just doesn't realize that we need to feel that our frustrations and emotions are valid and that will solve a lot of the problem right there.

[jc0812]

Originally Posted by jsenning

I wonder how much of this is because Ben's a guy, and we're very emotionally involved with this whole thing. I have this problem a lot with my husband - something will be wrong and I'll be upset and instead of validating my emotions by addressing those first, he'll try to fix the problem and just suggest solutions. So maybe Ben is already trying to fix things, and just doesn't realize that we need to feel that our frustrations and emotions are valid and that will solve a lot of the problem right there.

I was thinking the same thing. In fact, I think I addressed this with DH just last night. All I wanted was a hug and a "It will be okay" and he kept trying to come up with solutions!

[mdlovesbags]

But Ben isn't solving our (well my) problems. I'm all about problem solving and tend not to get very emotional so if Ben would come up with some solutions it would go a long way. Instead he has accused us of being criminals, promised solutions that are not forthcoming (at least in my case), and failed to acknowledge the root of the matter (faulty computer problems on their end).

[fleurdelis816]

Originally Posted by jc0812

I was thinking the same thing. In fact, I think I addressed this with DH just last night. All I wanted was a hug and a "It will be okay" and he kept trying to come up with solutions!

This is dead on. I have had this problem in the past. I honestly (not saying anything bad) think that men just want to solve the problem and we women want to have our feelings validated first...then you can fix the issue! Boy, how many discussions I've had over that exact subject....

[nishita]

Originally Posted by mdlovesbags

But Ben isn't solving our (well my) problems. I'm all about problem solving and tend not to get very emotional so if Ben would come up with some solutions it would go a long way. Instead he has accused us of being criminals, promised solutions that are not forthcoming (at least in my case), and failed to acknowledge the root of the matter (faulty computer problems on their end).

Agreed.

I don't mean to pooh-pooh the "Ben's a man" theory, but... that's just too easy.

I'm certainly frustrated with HH, but it seems to be a different caliber and manifestation of frustration. I hope it doesn't sound like I'm calling people over-dramatic. Everyone is totally justified in being frustrated over all this nonsense and in whatever why they choose to express it. I've called and sent off many e-mails myself. I'm still waiting on orders that have been paid for and are nearly three months old. I wait days for a response only to get a non-answer as an answer.

My point is that what they're doing flat out defies all logic and reason, in business terms or otherwise. I'd be a little happier just with a completely impersonal notice emblazoned on their website. It's not hard to send out a mass e-mail. They can't even do either of those. Instead you have to sort through other channels like tPF and Facebook just to know what the hell is going on, not that any of us really do. And I'd hate to be the HH customer that doesn't visit tPF or hasn't read any of this stuff on Facebook.

Talk is cheap. I just want them to fess up and fix it already. I know it can't happen overnight, but it's perfectly clear that nothing's happening at all because this is continues to snowball and spiral out of control.

[gingeybear]

Originally Posted by nishita

Agreed. I don't mean to pooh-pooh the "Ben's a man" theory, but... that's just too easy. I'm certainly frustrated with HH, but it seems to be a different caliber and manifestation of frustration. I hope it doesn't sound like I'm calling people over-dramatic. Everyone is totally justified in being frustrated over all this nonsense and in whatever why they choose to express it. I've called and sent off many e-mails myself. I'm still waiting on orders that have been paid for and are nearly three months old. I wait days for a response only to get a non-answer as an answer. My point is that what they're doing flat out defies all logic and reason, in business terms or otherwise. I'd be a little happier just with a completely impersonal notice emblazoned on their website. It's not hard to send out a mass e-mail. They can't even do either of those. Instead you have to sort through other channels like tPF and Facebook just to know what the hell is going on, not that any of us really do. And I'd hate to be the HH customer that doesn't visit tPF or hasn't read any of this stuff on Facebook. Talk is cheap. I just want them to fess up and fix it already. I know it can't happen overnight, but it's perfectly clear that nothing's happening at all because this is continues to snowball and spiral out of control.

ITA..and I've brought this up numerous times..with CS..and with Lena too..the limits have to be spelled out for each sale..I got an email from another company although some things on the rest of the email as far as terms and applications are still not too clear, what I've posted is far better than HH's emails


Items receive a total discount of 40% off or more are final.

Bing.com cash back will be void if a coupon code is applied.

Pre-sale and New Arrival items by Botkier, Treesje, Kooba, and Rebecca Minkoff are excluded from this offer.

Free US and Worldwide Shipping on Everything!


EVERYTHING has to be clearly stated on the HH home page of a website or at the very least under specific TERMS OF SALES..not hidden in an FAQ..in fact..in order to find out about gift certificates I have to type "gift certificate" in the search box..how insane is that?

So..now what?

[ami kio]

Originally Posted by Sybaryte

Bengate: I emailed Groupon earlier today asking for a refund of the one Groupon I purchased in August based upon Ben changing the rules from what they were when I purchased. Got a response; they're looking into it. Like Suz, I always shop with AMEX so that's my backup Plan B.

FWIW, I returned a Dallas groupon w/o any problems.

[pjrufus]

I also returned/cancelled mine last week. Immediate response, no problem, refund issued.
But, it's been a week and funds are not back in my account yet.

[chodessa]

I don't know what to do.... on one hand I'd like to return my groupon thinking it will somehow show HH that there is some dissatisfaction....

On the other hand, I feel like HH would Loooooove for us to all return our groupons, as they seem to be convinced that we took advantage and are getting more than our fair share by using them.
Hrmmmph.

[Sybaryte]

No luck with a refund although mine was purchased in August. Per Groupon:

I can offer to replace your Groupons with credits in your Groupon account to go towards your next purchase with us. Due to the time frame of this Groupon, we have already paid this vendor in full and cannot offer refunds. You can still give this as a gift to someone should you choose not to use this Groupon any longer.

So HH does have the money, at least according to Groupon...for those who were curious.

[kate83675]

I plan on keeping and using mine. You think someone has been abusing them HH, huh? Is that what you think? Thank you so very much!

I'd rather keep them and make HH cough up the additional $100.00 each As Was The Agreement In The First Place.

How do we know HH is not playing this to try to make us do exactly what is being talked about - losing interest in using the Groupons? That could be to their advantage instead of making good on the deal they made w/ both Groupon and us.