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Hayden-Harnett SHOPPING CHAT thread!

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Jun 26, 2012, 12:41pm   #5746
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fabae
Member
Originally Posted by sallyca
Yes - swatches would be perfect - esp if pre-ordering a bag that has to be made. I want to know something else....if everything is being made why can't we order some bags in leathers we want. Eg - I would LOVE to get a laura tote in some diff colours - like phantom or chocolate pebble. Chocolate pebble and denim would be lovely together. Or phantom and denim. Or chocolate and wild rose....
I agree. Doesn't make sense.

Originally Posted by MolMol
CS told me my order would be shipped Friday or Saturday....I have yet to receive a shipping confirmation....this is my May order....
Bug them, bug them, bug them!
Jun 26, 2012, 9:29pm   #5747
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MolMol
Member
Originally Posted by fabae
I agree. Doesn't make sense.



Bug them, bug them, bug them!
now its later this week....so glad i didn't do the 40% sale
Jun 27, 2012, 12:32am   #5748
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dreamofpompidou
coffee junkie
MolMol I hope you get your Hadley! I'm still crossing my fingers about my tan Wyeth from the memorial day sale.
Jun 27, 2012, 11:32am   #5749
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fabae
Member
Originally Posted by MolMol
now its later this week....so glad i didn't do the 40% sale
I'm amazed at how they can tell people things (a bag is in stock, the bag will be shipped on this specific day, etc.) with seeming certainty, and they are actually as clueless as they come! Or lying. I just don't get it.
Jun 27, 2012, 12:15pm   #5750
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paelaf
semi-banned
Originally Posted by fabae
I'm amazed at how they can tell people things (a bag is in stock, the bag will be shipped on this specific day, etc.) with seeming certainty, and they are actually as clueless as they come! Or lying. I just don't get it.
Yeah, I'm really turned off by their uninformed reps...and the lies. Here's a thought...why not just be up front and honest?
Jun 27, 2012, 1:32pm   #5751
mibelleson's Avatar
mibelleson
No new bag for mama
Originally Posted by dreamofpompidou
MolMol I hope you get your Hadley! I'm still crossing my fingers about my tan Wyeth from the memorial day sale.
Dream, you haven't received your Wyeth yet??
Jun 27, 2012, 3:37pm   #5752
doi's Avatar
doi
D.
monkeytail and renza...I'm excited for you guys!!! I hope things turn out well and you both get your bags soon. If this goes well, I'm going to give serious thoughts about Ochre.

I seriously hope things turn around for the better soon for HH.
Jun 27, 2012, 3:41pm   #5753
doi's Avatar
doi
D.
MolMol and dream...crossing my fingers for you guys!!! I hope you get them soon, too! Sending you guys good vibes!!!
Jun 27, 2012, 3:41pm   #5754
doi's Avatar
doi
D.
Does anyone follow them on twitter?
Jun 27, 2012, 5:55pm   #5755
fabae's Avatar
fabae
Member
Originally Posted by paelaf
Yeah, I'm really turned off by their uninformed reps...and the lies. Here's a thought...why not just be up front and honest?
I know. The reps should be informed - that's part of their job, right? And honesty would probably get them more orders! If people feel like they're never going to get the true story on their order, they probably won't bother. DUH.
Jun 27, 2012, 10:54pm   #5756
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Surelyfunke
Member
I had a dream last night about the Ochre Barnard, that it came in 2 sizes and there was also a dirty olive version. ARRRRRRGH!
Jun 28, 2012, 4:04pm   #5757
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hokka
Member
Final answer from HH (which I had to go ask for, again, on the website, as no one wrote me back by Friday as promised - well, no one wrote me back, period, nor an apology for forgetting to get back to me) -- gift cards cards and store credits CANNOT be combined with promotional codes. They are, according to HH, the same as promotional codes.

so i will make one final massive purchase at some point with my "promotional" gift card and that's it.

4.5 years of purchases later, i am done with HH.
Jun 28, 2012, 4:12pm   #5758
monkeytail's Avatar
monkeytail
(Jennifer)
I think they need to put that on their website, on the GC purchase page, and watch as GC sales drop even lower than I'm sure they already are. I'm also not 100% sure that's legal, but I'm not a lawyer, I just harass our legal department at work on all things GC related because I have to make sure our e-comm follows the law.
Jun 28, 2012, 4:14pm   #5759
hokka's Avatar
hokka
Member
Originally Posted by monkeytail
I think they need to put that on their website, on the GC purchase page, and watch as GC sales drop even lower than I'm sure they already are. I'm also not 100% sure that's legal, but I'm not a lawyer, I just harass our legal department at work on all things GC related because I have to make sure our e-comm follows the law.
i've mentioned that twice to them, as there is nothing on their gift card purchase page or their FAQs about this, but the response i kept getting was something along the lines of 'i'll pass on your feedback to the ceo'.

i am, of course, not done w/ this board
Jun 28, 2012, 4:28pm   #5760
hokka's Avatar
hokka
Member
I just asked oana about general availability of bags, as it's impossible to tell if something is in stock or not, and she said that (and i quote) "Yes, everything is made to order ."

so i said:
how long does it take on average to receive an order after placing it?

Oana
3-4 weeks for the bag to be made and an additional 5 bsiness days for delivery

which is fine, except.. weren't people told certain things were in stock? and is this info anywhere on the product pages?
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