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brimac327 · Oct 29th, 2009, 07:04 PM

Ok....I'm about to flip out!!! I ordered a Trophy Satchel during the Chilly Sale and it came out to $125 including shipping after using 2 groupons. I know I wasn't the only one who got this price. Well, I just got an email from Ben saying that THEY screwed up and now want ME to pay $50 for their mistake.....

I'm probably just going to cancel the order. So how long does it usually take for them to reactivate groupons?

SeriouslyBrenda · Oct 29th, 2009, 07:13 PM

Originally Posted by brimac327

Ok....I'm about to flip out!!! I ordered a Trophy Satchel during the Chilly Sale and it came out to $125 including shipping after using 2 groupons. I know I wasn't the only one who got this price. Well, I just got an email from Ben saying that THEY screwed up and now want ME to pay $50 for their mistake.....

I'm probably just going to cancel the order. So how long does it usually take for them to reactivate groupons?

Holy cow, Brimac. It's their mistake. They should suck it up and honor your order. Heck, they've got my $23.00 so technically you only "owe" them $27.00!

brimac327 · Oct 29th, 2009, 07:19 PM

Thanks, Brenda. Yeah, I really don't get it. I've worked in retail for many years and never once did I track down a customer and say "Oh, I'm sorry you owe me $50 because I rung that up wrong." I mean REALLY?

paelaf · Oct 29th, 2009, 07:20 PM

LOL, I had a paypal refund bounce from them today too!

AmbassadorBri · Oct 29th, 2009, 07:23 PM

Are you serious?! WhAT?! I think that you all should call them an hold your money due hostage. I am serious.

nishita · Oct 29th, 2009, 08:28 PM

Originally Posted by paelaf

LOL, I had a paypal refund bounce from them today too!

That happens every time I get a Paypal refund from them. The (somewhat but not really) good news is that it always go through on the second try 3-5 business days later.

Oct 29th, 2009, 07:04 PM	#46
brimac327 Member Joined: Feb 2008 Posts: 557	Ok....I'm about to flip out!!! I ordered a Trophy Satchel during the Chilly Sale and it came out to $125 including shipping after using 2 groupons. I know I wasn't the only one who got this price. Well, I just got an email from Ben saying that THEY screwed up and now want ME to pay $50 for their mistake..... I'm probably just going to cancel the order. So how long does it usually take for them to reactivate groupons?
brimac327 Member Joined: Feb 2008 Posts: 557	__________________ *VCP* Trophy....where are you???

Oct 29th, 2009, 07:19 PM	#48
brimac327 Member Joined: Feb 2008 Posts: 557	Thanks, Brenda. Yeah, I really don't get it. I've worked in retail for many years and never once did I track down a customer and say "Oh, I'm sorry you owe me $50 because I rung that up wrong." I mean REALLY?
brimac327 Member Joined: Feb 2008 Posts: 557	__________________ *VCP* Trophy....where are you???

Oct 29th, 2009, 07:20 PM	#49
paelaf Member Joined: Dec 2006 Location: NY Posts: 2,338	LOL, I had a paypal refund bounce from them today too!
	__________________ Scoping these oldies: Anthracite Havana, Cobalt Havana, Prune Gaza Satchel, Missty's Yam Tharpe And also: Moonbeam Memphis Pumps in a 6.5!

Oct 29th, 2009, 07:23 PM	#50
AmbassadorBri broke student :( Joined: Jul 2009 Posts: 612	Are you serious?! WhAT?! I think that you all should call them an hold your money due hostage. I am serious.
	__________________ Seeking: An Emerald Goat Corcovado for my lonely heart; I'd love her gently until death do we part!!!!!!! A Mercer Cuff, I have not, but if I did, I'd be really HOT! Athena Cuffs in any shade would be on my wrist every day!

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