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SeriouslyBrenda · Oct 10th, 2009, 03:26 PM

Grrrr. I really want a brandy Origami with one of my Groupons (the one I am waiting for HH to get their act together and process my return.)

I returned a Tamasin on 9-9, it was delivered to HH on 9-14, they didn't process it until 9-22 and I am still waiting for my refund. Why does it take so long??? Ugh.

fafnir · Oct 10th, 2009, 04:06 PM

I have actually stopped recommending HH to people because of the CS issues.

Love their stuff, but returns shouldn't be this hard! Wake up, HH!

PiggyinManolos · Oct 10th, 2009, 11:10 PM

I got excited....I need groupons.....nuts

prego08 · Oct 11th, 2009, 01:59 AM

does ANYONE have a successful groupon credit story at all??? we've all been promised credits back to the groupon, and so far NO ONE has gotten it? ridiculous. is there any way we can send this up the todem pole to ben or toni???

i'm hoping their sale items tomorrow aren't tempting as i am resolved to only buy HH items from bon or bay from now on.

merrygold · Oct 11th, 2009, 02:32 AM

Not a success story yet, but I emailed CS about the Groupon price adjustments on Tuesday and they replied that it was in process and to please bear with them as it takes time.

sallyca · Oct 11th, 2009, 04:11 AM

I've gotten credit on one groupon (CR and a long #) and then they reset the numbers on 2 other groupons.

dreamofpompidou · Oct 11th, 2009, 04:02 PM

Interesting Merry...mine hasn't been processed yet either though I was told it would be by the end of the week I asked for it...hmmm.....

monkeytail · Oct 13th, 2009, 03:08 AM

I emailed and received confirmation today that my Groupon was turned back on. There's nothing I want to buy to test it out though :)

Stormy Heart · Oct 13th, 2009, 08:23 AM

HH Veracity Rate in is the low %, but I was told that Ben does the Groupons all at once, and we can't expect our individual cases to be handled until he sits down to do them all and "it's very complicated".
The lower entities have no control.

Mine has not been reactivated.

monkeytail · Oct 14th, 2009, 01:13 AM

You're right. Mine doesn't work. I tried all 6 that I've used just in case the wrong one was reactivated. What a pita.

dreamofpompidou · Oct 14th, 2009, 06:35 AM

LOL Stormy, goodness, you would not think such a thing would be "very complicated" and if it is....whhhyyy do they keep selling them?! This is the really funny part right:

Highlights

* Sweet designer goods delivered to your door
* Featured in Vogue, Marie Claire, Lucky, ELLE & more
* Hassle-free returns

Stormy Heart · Oct 14th, 2009, 08:30 AM

Check this:
Mine is for a cancellation !
No cash refund
no groupon fix.
It's sooooooo complicated !

Why doesn't it auto-update on our groupon personal page ?
The one I am waiting for says available, or do we have to manually track them ourselves ?

dreamofpompidou · Oct 14th, 2009, 07:21 PM

Whoa - that's especially awful for a cancellation. :(
I do think we have to go into our groupon page and click "used" or something like that on each one ourselves. I did it for a couple but I haven't totally updated...bc I can't remember which groupon they are supposed to be crediting - ugh!!!

monkeytail · Oct 16th, 2009, 01:22 AM

The groupon I used for the order I canceled works again. Yay.

SeriouslyBrenda · Oct 21st, 2009, 10:37 PM

Originally Posted by SeriouslyBrenda

Grrrr. I really want a brandy Origami with one of my Groupons (the one I am waiting for HH to get their act together and process my return.)

I returned a Tamasin on 9-9, it was delivered to HH on 9-14, they didn't process it until 9-22 and I am still waiting for my refund. Why does it take so long??? Ugh.

Just bumping and wondering if tomorrow will be the day I actually get my Groupon + refund....

Doubtful.

Why on earth would it take 4+ weeks to give a refund?

Oct 10th, 2009, 03:26 PM	#16
SeriouslyBrenda seriously addicted Joined: Mar 2009 Location: Wisconsin Posts: 210	Grrrr. I really want a brandy Origami with one of my Groupons (the one I am waiting for HH to get their act together and process my return.) I returned a Tamasin on 9-9, it was delivered to HH on 9-14, they didn't process it until 9-22 and I am still waiting for my refund. Why does it take so long??? Ugh.
	__________________ Brenda from Wisconsin just don't hold that against me! __________________________________________ Wishing for, waiting for and wanting oh so badly... VCP key fob for my Marcel strap Black Wyeth Clutch to keep his big brother Wyeth in check

Oct 10th, 2009, 04:06 PM	#17
fafnir OP Member Joined: Jul 2008 Location: Portland Posts: 4,061	I have actually stopped recommending HH to people because of the CS issues. Love their stuff, but returns shouldn't be this hard! Wake up, HH!
	__________________ Tentative Fall 09 shopping list: HH: Black Kin Belt, Yam or Grey Shine Trophy bag. Swedish Hasbeen boots (on the way!). ISO: Moss, Olive, Plum, Aubergine, Blueberry, Yam, Moonbeam Celinas "The large print giveth and the small print taketh away." -- Tom Waits

Oct 10th, 2009, 11:10 PM	#18
PiggyinManolos Here... Joined: Sep 2009 Location: my little prison Posts: 791	I got excited....I need groupons.....nuts
	__________________ Piggy's Wish List: More HH stuff!!!!! Sao Paulo Hobo-black, colored Keyfob, red Margot sunnies case, a cheap* Trophy, a Conrad, a carryall in any color except black or brown, something grey, and something metallic....for now....* ________________ Piggy's Closet...Home to the Sao Paulo Rosso, Sao Paulo Prato, ginger clutch wallet, painterly Staci and yellow Margot sunnies case.

Oct 11th, 2009, 01:59 AM	#19
prego08 Member Joined: Aug 2009 Location: Los Angeles Posts: 74	does ANYONE have a successful groupon credit story at all??? we've all been promised credits back to the groupon, and so far NO ONE has gotten it? ridiculous. is there any way we can send this up the todem pole to ben or toni??? i'm hoping their sale items tomorrow aren't tempting as i am resolved to only buy HH items from bon or bay from now on.
	__________________ where's my celina cuff already???

Oct 11th, 2009, 02:32 AM	#20
merrygold Member Joined: Jan 2008 Location: Chasing the ban wagon Posts: 2,360	Not a success story yet, but I emailed CS about the Groupon price adjustments on Tuesday and they replied that it was in process and to please bear with them as it takes time.
	__________________ Team Nitzalina! Groupon Abuser. Glutton for PunisHHment.

Oct 11th, 2009, 04:11 AM	#21
sallyca Member Joined: Aug 2008 Location: BC Posts: 1,807	I've gotten credit on one groupon (CR and a long #) and then they reset the numbers on 2 other groupons.
	__________________ Hoping for: Anthracite Havana, Beatrice in any colour, Lido wallet, Pilot in TCP or ICP, Black Tharpe and the elusive and oft-sought Emerald Goat Corcovado.

Oct 11th, 2009, 04:02 PM	#22
dreamofpompidou Toast and Popcorn! Joined: Mar 2009 Location: Raleigh, NC Posts: 1,486	Interesting Merry...mine hasn't been processed yet either though I was told it would be by the end of the week I asked for it...hmmm.....
	__________________ Team Salina! Team Nitza! Team HHHottie!

Oct 13th, 2009, 03:08 AM	#23
monkeytail Member Joined: Sep 2009 Location: Los Angeles Posts: 57	I emailed and received confirmation today that my Groupon was turned back on. There's nothing I want to buy to test it out though :)

Oct 13th, 2009, 08:23 AM	#24
Stormy Heart HellBent for Leather Joined: Apr 2008 Posts: 2,174	HH Veracity Rate in is the low %, but I was told that Ben does the Groupons all at once, and we can't expect our individual cases to be handled until he sits down to do them all and "it's very complicated". The lower entities have no control. Mine has not been reactivated.
	__________________ May Peace Prevail on Earth and in Our Hearts

Oct 14th, 2009, 01:13 AM	#25
monkeytail Member Joined: Sep 2009 Location: Los Angeles Posts: 57	You're right. Mine doesn't work. I tried all 6 that I've used just in case the wrong one was reactivated. What a pita.

Oct 14th, 2009, 06:35 AM	#26
dreamofpompidou Toast and Popcorn! Joined: Mar 2009 Location: Raleigh, NC Posts: 1,486	LOL Stormy, goodness, you would not think such a thing would be "very complicated" and if it is....whhhyyy do they keep selling them?! This is the really funny part right: Highlights * Sweet designer goods delivered to your door * Featured in Vogue, Marie Claire, Lucky, ELLE & more * Hassle-free returns
	__________________ Team Salina! Team Nitza! Team HHHottie!

Oct 14th, 2009, 08:30 AM	#27
Stormy Heart HellBent for Leather Joined: Apr 2008 Posts: 2,174	Check this: Mine is for a cancellation ! No cash refund no groupon fix. It's sooooooo complicated ! Why doesn't it auto-update on our groupon personal page ? The one I am waiting for says available, or do we have to manually track them ourselves ?
	__________________ May Peace Prevail on Earth and in Our Hearts Last edited by Stormy Heart; Oct 14th, 2009 at 08:35 AM. Reason: checked GO site....

Oct 14th, 2009, 07:21 PM	#28
dreamofpompidou Toast and Popcorn! Joined: Mar 2009 Location: Raleigh, NC Posts: 1,486	Whoa - that's especially awful for a cancellation. :( I do think we have to go into our groupon page and click "used" or something like that on each one ourselves. I did it for a couple but I haven't totally updated...bc I can't remember which groupon they are supposed to be crediting - ugh!!!
	__________________ Team Salina! Team Nitza! Team HHHottie!

Oct 16th, 2009, 01:22 AM	#29
monkeytail Member Joined: Sep 2009 Location: Los Angeles Posts: 57	The groupon I used for the order I canceled works again. Yay.

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