I'm really not one to complain but I'm kind of disappointed in the quality of my pomp. I was very excited to get this because I love the bag but the first one I got the wrist strap broke so I had to send it in for a replacement. No big deal...it happens. But now the zipper pull has fallen off. It seems that where the pull and the zipper are connected is not closed. Again it seems like not a big deal but if I'm paying $100+ for a bag I expect not to have to worry about issues like this. I really don't want to keep sending it in for a replacement. I have now canceled my pilot orders because of these issues. I do love the bags but can't stomach paying for something that is going to continue to break.
Update: I 'thought' this problem was resolved and a solution was proposed to me and i was glad they decided to make it right...well a month later and I have still not received my replacement. I. I can not spend my money (and a lot of it) on products that keep breaking and on promises that are not honored. Sorry to be a downer but I will be taking my business and money elsewhere. I'm glad to hear of all the positive experiences that people have but mine has not been so I must move on.
That's a shame, BBB! I'm sorry you didn't get your replacement. Did you email them about it? They should've followed through and just sent it to you but I wouldn't be afraid to message them about it. They probably want to smack me sometimes I'm such a nag.