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SeriouslyBrenda · Aug 23rd, 2009, 11:48 AM

I tweet with HH a lot on Twitter. I think that girl who does the Twitter is named Jen and she's super nice and has always answered me when I ask a question. Maybe I should put in a nudge for shipping our orders...

Originally Posted by OhCARNage

Got the tweet, siouxie, but wasn't smart enough to tweet back something similar. How many of us here are on twitter? If we all did that, would be get a real answer? Perhaps the whole shipping dept. was on vacation for a week, got H1N1, etc.

gingeybear · Aug 23rd, 2009, 12:04 PM

Clever clever HH..trying to get us to use our groupons to unload leftovers. Rack up dinero..and then same old same old with shipping. I've been lucky at times..other times I had to call a gazillion times until my refunds got processed.

CAVEAT...if you are owed a merchandise credit..not a refund, don't forget to get the code from HH. In fact you better keep on top of it because there is no way to track anything on your account on HH's website. I never got the code without having to contact CS a few times. This happened each and every time. As a newbie back in October-January..I didn't know and assumed that it would be showing up in my account like in giltgroup or hautelook. After a while I realized that nope, not the case. Luckily I had kept records of everything I returned and whether it was for full refund or credit.

I hate the fact that they charge the CC without shipping..and why sell things you don't have in stock..especially sales items..clearance end of the season items..these should all be in the warehouse..and that whole business with that coat..that would burn me..are they waiting for returns from merchants?

This isn't a bad boyfriend.amigas..this is more like an abusive boyfriend..at least when it comes to this.

fafnir · Aug 23rd, 2009, 04:12 PM

^^ gingey, with the Kristy, they've had some problems with the fabric, so it's a manufacturing issue. They are trying to compensate us for it, so I'm not upset about that particular item (despite my whinging). But I do want to be able to use it this fall, not Fall 2010!

pigalle74 · Aug 23rd, 2009, 04:25 PM

yeah, there is really no excuse for this type of poor customer service..but I like their products and every time I called they picked up right away and were nice to me. Small operations don't really qualify as an excuse, true, Linea Pelle is not a big company either, but every time I've ordered from them I received my stuff promptly and their customer service is superior...(if something was out of stock for example, they ALWAYS offer something else for the same price, you don't even have to ask for it).. I just put up with HH because of their sale. Let's face it- I admit that's really not a good strategy for the company either and I want them to be around a long time, so they DO need to do something about their CS.

eSynergy · Aug 24th, 2009, 09:06 AM

I'm also in shipping limbo...it's said "billing info received" since Aug 17 (I placed the order on Aug 11).

I bought the Thalia dress (in painterly) for a wedding I'm attending next week, so I really hope it get here in time. Otherwise, I'll be canceling the order. Two weeks is WAY too long to wait for an order to arrive.

siouxie · Aug 24th, 2009, 09:24 AM

Originally Posted by pigalle74

d were nice to me. Small operations don't really qualify as an excuse, true, Linea Pelle is not a big company either, but every time I've ordered from them .

omg dani has called my house several times on the same day that I've left a message, or by the next day. It's amazingly responsive and helpful - and friendly!

As others have said, it's the lies and the misinformation/lack of information/onus put on the buyer to track discounts, etc, and the tone of CS that bother me.

How can you not ship clearance items you're trying to get rid of? How can stuff get so insanely backed up? Hire some part-time folks to do shipping when you have big sales...

skydive nikki · Aug 24th, 2009, 09:36 AM

Yeah. I am irritated right now. I have been waiting on somethings since 8/13 and 8/15 yet things I ordered on 8/21 are on their way. I called and they said they have the items and they should have been shipped. They don't know why they have not.

pigalle74 · Aug 24th, 2009, 10:52 AM

yeah, I have items that have "billing information received" since 8/14...it has been 10 days... I don't like it.

skydive nikki · Aug 24th, 2009, 10:55 AM

I learned to never buy HH for a present because you will probably not get it in time.

temo · Aug 24th, 2009, 12:28 PM

So, if it's been two weeks and I haven't received a tracking #, do I assume it's not going to be coming, or what?

pigalle74 · Aug 24th, 2009, 12:44 PM

temo, does it have an expected shipping date?

temo · Aug 24th, 2009, 12:46 PM

Originally Posted by pigalle74

temo, does it have an expected shipping date?

Aug 18! ?

pigalle74 · Aug 24th, 2009, 01:17 PM

Originally Posted by temo

Aug 18! ?

EEK! I think a telephone call is on order!!

fafnir · Aug 24th, 2009, 01:20 PM

temo-- I would definitely call.

Hmm, maybe we need to organize a mass Tweet-In to Hayden Harnett. I would have no idea how to do it, though.

Suzzeee · Aug 24th, 2009, 03:49 PM

So, I just called because I have two orders that say they were shipped on 8/14 and 8/20 but when I click on the tracking info there's no info. What is happening, per their CS rep, is that HH is submitting the shipping data to UPS and generating a tracking # but the item is not boxed and shipped yet - only tracking data has been generated -- this is why we're seeing the "tracking" with no info. She explained that they had just had this "big sale" and that was why they're behind -- frankly that sale was a couple of weeks ago and they should have all of this stuff out the door already. I have one new fall item that is not shipping until 9/25 yet it say's it's shipped already

I did ask about the Biblio and Trophy Satchels and they are coming for sure -- she said it should be fairly soon but she didn't have a date yet. She said they are both coming in the Purple for sure!!

Aug 23rd, 2009, 12:04 PM	#32
gingeybear Oh woe is me! Joined: Oct 2008 Location: In HH rehab! Posts: 4,495	Clever clever HH..trying to get us to use our groupons to unload leftovers. Rack up dinero..and then same old same old with shipping. I've been lucky at times..other times I had to call a gazillion times until my refunds got processed. CAVEAT...if you are owed a merchandise credit..not a refund, don't forget to get the code from HH. In fact you better keep on top of it because there is no way to track anything on your account on HH's website. I never got the code without having to contact CS a few times. This happened each and every time. As a newbie back in October-January..I didn't know and assumed that it would be showing up in my account like in giltgroup or hautelook. After a while I realized that nope, not the case. Luckily I had kept records of everything I returned and whether it was for full refund or credit. I hate the fact that they charge the CC without shipping..and why sell things you don't have in stock..especially sales items..clearance end of the season items..these should all be in the warehouse..and that whole business with that coat..that would burn me..are they waiting for returns from merchants? This isn't a bad boyfriend.amigas..this is more like an abusive boyfriend..at least when it comes to this.
	__________________ You don't see a lot of suicidal vampires.

Aug 23rd, 2009, 04:12 PM	#33
fafnir Member Joined: Jul 2008 Location: Portland Posts: 4,052	^^ gingey, with the Kristy, they've had some problems with the fabric, so it's a manufacturing issue. They are trying to compensate us for it, so I'm not upset about that particular item (despite my whinging). But I do want to be able to use it this fall, not Fall 2010!
	__________________ Tentative Fall 09 shopping list: HH: Black Kin Belt, Yam Shine Trophy bag. Swedish Hasbeen high-heeled jodhpur boots. ISO: Moss, Olive, Plum, Aubergine, Blueberry, Yam, Moonbeam Celinas "The large print giveth and the small print taketh away." -- Tom Waits

Aug 23rd, 2009, 04:25 PM	#34
pigalle74 Member Joined: Apr 2009 Posts: 909	yeah, there is really no excuse for this type of poor customer service..but I like their products and every time I called they picked up right away and were nice to me. Small operations don't really qualify as an excuse, true, Linea Pelle is not a big company either, but every time I've ordered from them I received my stuff promptly and their customer service is superior...(if something was out of stock for example, they ALWAYS offer something else for the same price, you don't even have to ask for it).. I just put up with HH because of their sale. Let's face it- I admit that's really not a good strategy for the company either and I want them to be around a long time, so they DO need to do something about their CS.
pigalle74 Member Joined: Apr 2009 Posts: 909

Aug 24th, 2009, 09:06 AM	#35
eSynergy Member Joined: Nov 2008 Posts: 39	shipping limbo I'm also in shipping limbo...it's said "billing info received" since Aug 17 (I placed the order on Aug 11). I bought the Thalia dress (in painterly) for a wedding I'm attending next week, so I really hope it get here in time. Otherwise, I'll be canceling the order. Two weeks is WAY too long to wait for an order to arrive.
eSynergy Member Joined: Nov 2008 Posts: 39

Aug 24th, 2009, 10:52 AM	#38
pigalle74 Member Joined: Apr 2009 Posts: 909	yeah, I have items that have "billing information received" since 8/14...it has been 10 days... I don't like it.
pigalle74 Member Joined: Apr 2009 Posts: 909

Aug 24th, 2009, 09:36 AM	#37
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,356	Yeah. I am irritated right now. I have been waiting on somethings since 8/13 and 8/15 yet things I ordered on 8/21 are on their way. I called and they said they have the items and they should have been shipped. They don't know why they have not.

Aug 24th, 2009, 10:55 AM	#39
skydive nikki HH hoarder Joined: Mar 2009 Location: Detroit Rock City Posts: 3,356	I learned to never buy HH for a present because you will probably not get it in time.

Aug 24th, 2009, 12:28 PM	#40
temo Member Joined: Jul 2006 Location: British Columbia Posts: 2,110	So, if it's been two weeks and I haven't received a tracking #, do I assume it's not going to be coming, or what?

Aug 24th, 2009, 12:44 PM	#41
pigalle74 Member Joined: Apr 2009 Posts: 909	temo, does it have an expected shipping date?
pigalle74 Member Joined: Apr 2009 Posts: 909

Aug 24th, 2009, 01:20 PM	#44
fafnir Member Joined: Jul 2008 Location: Portland Posts: 4,052	temo-- I would definitely call. Hmm, maybe we need to organize a mass Tweet-In to Hayden Harnett. I would have no idea how to do it, though.
	__________________ Tentative Fall 09 shopping list: HH: Black Kin Belt, Yam Shine Trophy bag. Swedish Hasbeen high-heeled jodhpur boots. ISO: Moss, Olive, Plum, Aubergine, Blueberry, Yam, Moonbeam Celinas "The large print giveth and the small print taketh away." -- Tom Waits

Aug 24th, 2009, 03:49 PM	#45
Suzzeee Social Media Maven Joined: Jul 2007 Location: California Posts: 6,982	So, I just called because I have two orders that say they were shipped on 8/14 and 8/20 but when I click on the tracking info there's no info. What is happening, per their CS rep, is that HH is submitting the shipping data to UPS and generating a tracking # but the item is not boxed and shipped yet - only tracking data has been generated -- this is why we're seeing the "tracking" with no info. She explained that they had just had this "big sale" and that was why they're behind -- frankly that sale was a couple of weeks ago and they should have all of this stuff out the door already. I have one new fall item that is not shipping until 9/25 yet it say's it's shipped already I did ask about the Biblio and Trophy Satchels and they are coming for sure -- she said it should be fairly soon but she didn't have a date yet. She said they are both coming in the Purple for sure!!
	__________________ Wish List Chanel Vintage Black Jumbo Flap, Fall 2009 Balenciaga Day in Raisin, MJ Mackenzie in Blue, Notice the absence of HH?? They can't seem to ship so what's the point of wishing??

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