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carlottalyn · Jan 18th, 2009, 05:57 PM

I received my Clara Clutch Wallet late this last week, and haven't really had a chance to call HH about it yet...was too preoccupied dealing with other sale issues lol. Basically, the indigo patent inset is really bugging me. It looks like it's peeling around the edges, and I'm kinda afraid it might fall out someday (you can lift up one edge without really trying at all). I'm not sure what to do about it. The GZ part is perfect, and my yam Clara bag doesn't have this issue. Opinions? Should I try to exchange it for another? Or is this a normal thing on a Clara and I should just live with it? TIA.

(And just for fun, a couple pics of the wallet lol)

pasdedeux · Jan 18th, 2009, 06:05 PM

Hmm that doesn't look right. I would call them and explain that the leather itself is actually lifting (though the finish shouldn't either, the fact that the leather itself is coming up is not good) and see what they say. The wallet may be sold out, so you might have to decide if having them fix it or returning it for credit is worth it to you.

If you really want to keep it a good cobbler can seal the edges and tack it back down.

indiaink · Jan 18th, 2009, 06:16 PM

Nope, not normal, call and get an exchange. There's another thread about HH Repair that has the phone number.

carlottalyn · Jan 18th, 2009, 06:20 PM

Thanks, pasdedeux and indiaink. I think I will call them tomorrow. Looks like the Clara's still available on their website, so hopefully an exchange won't be an issue. Wish me luck!

karmenzsofia · Jan 18th, 2009, 11:24 PM

Definitely call them. It shouldn't look like that.

missangelina · Sep 14th, 2009, 09:44 AM

I'm bumping this because I wanted to ask if anyone else has had issues with the clasp on their Claras? I just got one and the clasp is tricky; it doesn't release easily, like I expect. I squeeze it, it comes apart a little, then I have to move the wallet around a bit for it to open. Wondering if I should send it back

It's so pretty!

cherubicanh · Sep 14th, 2009, 10:14 AM

^^^ I had the same problem with my yam Clara at first. But after a month or so of usage, it loosened up and now opens like a charm! Wear it for a while and the clasp will loosen up on its own.

missangelina · Sep 14th, 2009, 12:34 PM

Cherub, thanks so much. I should've clarified that I have the black wallet - not the hotness that is your collection of bags

Good to know that it loosened up with wear!

Jan 18th, 2009, 05:57 PM	#1
carlottalyn OP Member Joined: Apr 2007 Posts: 2,210	Clara issues... I received my Clara Clutch Wallet late this last week, and haven't really had a chance to call HH about it yet...was too preoccupied dealing with other sale issues lol. Basically, the indigo patent inset is really bugging me. It looks like it's peeling around the edges, and I'm kinda afraid it might fall out someday (you can lift up one edge without really trying at all). I'm not sure what to do about it. The GZ part is perfect, and my yam Clara bag doesn't have this issue. Opinions? Should I try to exchange it for another? Or is this a normal thing on a Clara and I should just live with it? TIA. (And just for fun, a couple pics of the wallet lol)
carlottalyn OP Member Joined: Apr 2007 Posts: 2,210

Jan 18th, 2009, 06:05 PM	#2
pasdedeux Member Joined: Jan 2009 Posts: 345	Hmm that doesn't look right. I would call them and explain that the leather itself is actually lifting (though the finish shouldn't either, the fact that the leather itself is coming up is not good) and see what they say. The wallet may be sold out, so you might have to decide if having them fix it or returning it for credit is worth it to you. If you really want to keep it a good cobbler can seal the edges and tack it back down.
pasdedeux Member Joined: Jan 2009 Posts: 345

Jan 18th, 2009, 06:16 PM	#3
indiaink Member Joined: May 2007 Posts: 3,967	Nope, not normal, call and get an exchange. There's another thread about HH Repair that has the phone number.
indiaink Member Joined: May 2007 Posts: 3,967	__________________

Jan 18th, 2009, 06:20 PM	#4
carlottalyn OP Member Joined: Apr 2007 Posts: 2,210	Thanks, pasdedeux and indiaink. I think I will call them tomorrow. Looks like the Clara's still available on their website, so hopefully an exchange won't be an issue. Wish me luck!
carlottalyn OP Member Joined: Apr 2007 Posts: 2,210

Jan 18th, 2009, 11:24 PM	#5
karmenzsofia Life is Plan Z Joined: Jun 2008 Location: Tarot Card Posts: 14,888	Definitely call them. It shouldn't look like that.
	__________________ Satisfied but wishing 4 a WTM Mini and an AP ~~* Is it true? Is it helpful? Is it necessary? Is it kind? Or, more importantly, is it funny?

Sep 14th, 2009, 09:44 AM	#6
missangelina roar Joined: Jul 2009 Location: Chicago Posts: 1,024	I'm bumping this because I wanted to ask if anyone else has had issues with the clasp on their Claras? I just got one and the clasp is tricky; it doesn't release easily, like I expect. I squeeze it, it comes apart a little, then I have to move the wallet around a bit for it to open. Wondering if I should send it back It's so pretty!

Sep 14th, 2009, 10:14 AM	#7
cherubicanh I'm Spicy BABY! Joined: Dec 2006 Location: In my closet! Posts: 2,390	^^^ I had the same problem with my yam Clara at first. But after a month or so of usage, it loosened up and now opens like a charm! Wear it for a while and the clasp will loosen up on its own.
	__________________ Am obsessed with fall fashion. Saving for a pair of--- CL Blush Dillian's and silver and bronze CL STRASS if I can find them!

Sep 14th, 2009, 12:34 PM	#8
missangelina roar Joined: Jul 2009 Location: Chicago Posts: 1,024	Cherub, thanks so much. I should've clarified that I have the black wallet - not the hotness that is your collection of bags Good to know that it loosened up with wear!

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