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siouxie · Nov 4th, 2009, 03:39 PM

If we're not supposed to buy more than one, why the peter falk would there be language that to use 2 groupons @ HH, you need to spend $475 before shipping?

This is simply another example of not thinking things through, like the discount codes that still worked during a sale, etc. BTW - I get that you can't predict everything...and problems happen...but as many of the hotties have pointed out, simply saying "OOPS, sorry, this is not what we expected...."publicly goes a lonnnng way.

IMHO, they were surprised at the low number of new customers, and think that they would have had all these sales anyway, without groupons. But, I think that's where the faulty logic comes in. We prolly spent more because we had groupons (and the warm and fuzzy feeling and excitement that went along with them.)

Interesting that miami has only 5 customers. It's never this low. of course, now that I wrote that, the HH folks who are lurking will go have folks sign up and buy! I am not wishing negativity on them - just so wish they'd see how it takes so little to maintain customer sat and loyalty....

pigalle74 · Nov 4th, 2009, 03:49 PM

Now Groupon is accusing us for "abusing" them...wow, she is the one who came here and posted the deal and there wasn't any type of limitation- so they let us buy multiple groupons at a time then accuse for for abusing them...what else would we do other than using them???

bag-mania · Nov 4th, 2009, 03:58 PM

^Is it forum members Groupon is accusing or is it eBay resellers? I can understand the suspicion if someone bought 10 groupons from each city, but how could someone buying one or two at a time be abuse?

slegg61 · Nov 4th, 2009, 04:59 PM

we have all talked about varying degrees of anger/ frustration/ distrust/ confusion etc etc with HH lately, but is anyone hesitating about buying groupons of any sort again? I'd never used them before. I thought they would be like restaurant.com, which has its rules upfront always. And, that can make the coupons combersome sometimes to use, but usually worth it (at least when I am back home).... I havent decided yet for myself, but there will be some doubt there I am sure. This is all a way of pondering Lina's point about drawing new customers to HH. They are simultaneously drawing or pushing away customers (new and repeat) from groupons depending on one's risk aversion.

fafnir · Nov 4th, 2009, 05:05 PM

Originally Posted by slegg61

we have all talked about varying degrees of anger/ frustration/ distrust/ confusion etc etc with HH lately, but is anyone hesitating about buying groupons of any sort again? I'd never used them before. I thought they would be like restaurant.com, which has its rules upfront always. And, that can make the coupons combersome sometimes to use, but usually worth it (at least when I am back home).... I havent decided yet for myself, but there will be some doubt there I am sure. This is all a way of pondering Lina's point about drawing new customers to HH. They are simultaneously drawing or pushing away customers (new and repeat) from groupons depending on one's risk aversion.

I am not interested in buying any more, slegg. I originally bought 5 (through 3 or 4 different sales). I have used 3, am waiting for a refund on 1. But I am done. Way too tricksy to use.

kate83675 · Nov 4th, 2009, 05:10 PM

I have two left, for the time being I'm leaving it at that since the site doesn't even have what I wanted to use the Groupons to buy (Celines). We all expected the rules to be what we were told up front too, as you say, like any other coupon of that type.

Did anyone find out if the "new customers" means new-to-HH or new-to-Groupon? I haven't looked at the Groupon site discussion again.

jennirane · Nov 4th, 2009, 05:13 PM

ITA w/Faf... I'm certainly not bummed by the "new customers" caveat on the Miami one. Who needs the headaches? I bought three, used one on my Koko & Celina

, one on my Grape Havana, and one on the Hawthorne/Black Celina/Biblio Tag order (this one is in the process of being refunded). So I'll be down to one in time for Thanksgiving sales or spring cuffs.

And the bottom line is, they certainly won't be getting the massive cash infusion the last Groupon sales have netted them... will probably put us back in the realm of crazy good sales, IMHO.

maegrace · Nov 4th, 2009, 05:13 PM

I wanted to get a groupon before the sale fiasco, but, am def turned off now. I would not be a first time customer to HH (I've bought just once from their website before) but I am new to groupons. Assuming (and we all know what to assume is!) that the groupon site means new to HH..so I count myself out.

slegg61 · Nov 4th, 2009, 05:18 PM

i was talking more about the groupon site in general. i get tons of emails from the 1 site I did buy from (NY I think) with all sorts of discounts for salons, other stores, etc, usually local. obviously, if you dont live in a particular city it isn't going to work anyway, but let's say you do... i would still be a bit hesitant to purchase my day spa coupon:) just a thought.

fafnir · Nov 4th, 2009, 05:21 PM

Oh, I see, slegg! I know they hope to bring in new customers, but frankly, with this experience, I would only buy a groupon for a local store I was already familiar with. And for something that I knew I would use and not return. The return/refund issue makes me too nervous.

kate83675 · Nov 4th, 2009, 05:26 PM

I would have bought one for a restaurant in Tampa (an hour away from us) because we have family there we visit regularly but I forgot to do it. Other than something like that I'm not buying much although I did send the information about Groupon to family who lives in cities that Groupon covers. It's not real convenient for me right now but I would buy again although I expect most things aren't something I'd buy more than one Groupon for.

slegg61 · Nov 4th, 2009, 05:31 PM

Originally Posted by kate83675

I would have bought one for a restaurant in Tampa (an hour away from us) because we have family there we visit regularly but I forgot to do it. Other than something like that I'm not buying much although I did send the information about Groupon to family who lives in cities that Groupon covers. It's not real convenient for me right now but I would buy again although I expect most things aren't something I'd buy more than one Groupon for.

1 hr in which direction?

I used to live btw Tampa and OCala:)

kate83675 · Nov 4th, 2009, 05:48 PM

Originally Posted by slegg61

1 hr in which direction?

I used to live btw Tampa and OCala:)

I'm south of Tampa across the Skyway Bridge in Bradenton! My brother-in-law is in Tampa and my sister and her DH are in Lutz just north of Tampa. It's beautiful north of Tampa, so much different than the coastline.

mothbeast · Nov 4th, 2009, 06:05 PM

I wonder how the money works between Groupon and HH. I know we all have our problems with HH but I feel like Groupon is at least partly to blame for this mess - esp. if by abuse they mean purchasing a bunch of Groupons. They did so many different sales you think Groupon could have caught and fixed it somewhere down the line. They only sold 400-500 total so could there really have been that much hoarding?

sallyca · Nov 4th, 2009, 07:29 PM

Gosh I'm dumb. I just posted on another thread about the fine print only to discover that you hotties are on this big time!!! 5 pages...whoa

Nov 4th, 2009, 03:49 PM	#62
pigalle74 Member Joined: Apr 2009 Posts: 920	Now Groupon is accusing us for "abusing" them...wow, she is the one who came here and posted the deal and there wasn't any type of limitation- so they let us buy multiple groupons at a time then accuse for for abusing them...what else would we do other than using them???
pigalle74 Member Joined: Apr 2009 Posts: 920

Nov 4th, 2009, 03:58 PM	#63
bag-mania Member Joined: Apr 2007 Posts: 1,257	^Is it forum members Groupon is accusing or is it eBay resellers? I can understand the suspicion if someone bought 10 groupons from each city, but how could someone buying one or two at a time be abuse?
bag-mania Member Joined: Apr 2007 Posts: 1,257

Nov 4th, 2009, 05:10 PM	#66
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 2,018	I have two left, for the time being I'm leaving it at that since the site doesn't even have what I wanted to use the Groupons to buy (Celines). We all expected the rules to be what we were told up front too, as you say, like any other coupon of that type. Did anyone find out if the "new customers" means new-to-HH or new-to-Groupon? I haven't looked at the Groupon site discussion again.
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Nov 4th, 2009, 05:13 PM	#67
jennirane For one afternoon... Joined: Nov 2008 Location: Grand Junction, Colorado Posts: 4,803	ITA w/Faf... I'm certainly not bummed by the "new customers" caveat on the Miami one. Who needs the headaches? I bought three, used one on my Koko & Celina , one on my Grape Havana, and one on the Hawthorne/Black Celina/Biblio Tag order (this one is in the process of being refunded). So I'll be down to one in time for Thanksgiving sales or spring cuffs. And the bottom line is, they certainly won't be getting the massive cash infusion the last Groupon sales have netted them... will probably put us back in the realm of crazy good sales, IMHO.
	__________________ Stalking Old HH: Yam Emile Bowler and Yam, Moonbeam, and EggplantCelina Cuffs

Nov 4th, 2009, 05:13 PM	#68
maegrace Member Joined: Sep 2009 Location: SW USA Posts: 204	I wanted to get a groupon before the sale fiasco, but, am def turned off now. I would not be a first time customer to HH (I've bought just once from their website before) but I am new to groupons. Assuming (and we all know what to assume is!) that the groupon site means new to HH..so I count myself out.
	__________________ ISO: Celina. Any color. Every color. Mercer 3c in chocolate and YAM! Ursula coin purse

Nov 4th, 2009, 03:39 PM	#61
siouxie Member Joined: Jan 2009 Location: probably in the kitchen.... Posts: 442	If we're not supposed to buy more than one, why the peter falk would there be language that to use 2 groupons @ HH, you need to spend $475 before shipping? This is simply another example of not thinking things through, like the discount codes that still worked during a sale, etc. BTW - I get that you can't predict everything...and problems happen...but as many of the hotties have pointed out, simply saying "OOPS, sorry, this is not what we expected...."publicly goes a lonnnng way. IMHO, they were surprised at the low number of new customers, and think that they would have had all these sales anyway, without groupons. But, I think that's where the faulty logic comes in. We prolly spent more because we had groupons (and the warm and fuzzy feeling and excitement that went along with them.) Interesting that miami has only 5 customers. It's never this low. of course, now that I wrote that, the HH folks who are lurking will go have folks sign up and buy! I am not wishing negativity on them - just so wish they'd see how it takes so little to maintain customer sat and loyalty....

Nov 4th, 2009, 04:59 PM	#64
slegg61 Member Joined: Dec 2008 Location: sarajevo Posts: 173	we have all talked about varying degrees of anger/ frustration/ distrust/ confusion etc etc with HH lately, but is anyone hesitating about buying groupons of any sort again? I'd never used them before. I thought they would be like restaurant.com, which has its rules upfront always. And, that can make the coupons combersome sometimes to use, but usually worth it (at least when I am back home).... I havent decided yet for myself, but there will be some doubt there I am sure. This is all a way of pondering Lina's point about drawing new customers to HH. They are simultaneously drawing or pushing away customers (new and repeat) from groupons depending on one's risk aversion.

Nov 4th, 2009, 05:18 PM	#69
slegg61 Member Joined: Dec 2008 Location: sarajevo Posts: 173	i was talking more about the groupon site in general. i get tons of emails from the 1 site I did buy from (NY I think) with all sorts of discounts for salons, other stores, etc, usually local. obviously, if you dont live in a particular city it isn't going to work anyway, but let's say you do... i would still be a bit hesitant to purchase my day spa coupon:) just a thought.

Nov 4th, 2009, 05:21 PM	#70
fafnir Member Joined: Jul 2008 Location: Portland Posts: 4,061	Oh, I see, slegg! I know they hope to bring in new customers, but frankly, with this experience, I would only buy a groupon for a local store I was already familiar with. And for something that I knew I would use and not return. The return/refund issue makes me too nervous.
	__________________ Tentative Fall 09 shopping list: HH: Black Kin Belt, Yam or Grey Shine Trophy bag. Swedish Hasbeen boots (on the way!). ISO: Moss, Olive, Plum, Aubergine, Blueberry, Yam, Moonbeam Celinas "The large print giveth and the small print taketh away." -- Tom Waits

Nov 4th, 2009, 05:26 PM	#71
kate83675 Throw It!! Joined: Nov 2008 Location: SW Florida Posts: 2,018	I would have bought one for a restaurant in Tampa (an hour away from us) because we have family there we visit regularly but I forgot to do it. Other than something like that I'm not buying much although I did send the information about Groupon to family who lives in cities that Groupon covers. It's not real convenient for me right now but I would buy again although I expect most things aren't something I'd buy more than one Groupon for.
	__________________ Border Collies Never Quit Just one little Ginger HH Celina is all I want. Please let me know if you find one.

Nov 4th, 2009, 06:05 PM	#74
mothbeast Member Joined: Jan 2009 Posts: 826	I wonder how the money works between Groupon and HH. I know we all have our problems with HH but I feel like Groupon is at least partly to blame for this mess - esp. if by abuse they mean purchasing a bunch of Groupons. They did so many different sales you think Groupon could have caught and fixed it somewhere down the line. They only sold 400-500 total so could there really have been that much hoarding?
mothbeast Member Joined: Jan 2009 Posts: 826	__________________ Seeking Hayden Harnett Tharpe red Gray or anthracite Tharpe maybe later this fall.

Nov 4th, 2009, 07:29 PM	#75
sallyca Member Joined: Aug 2008 Location: BC Posts: 1,807	Gosh I'm dumb. I just posted on another thread about the fine print only to discover that you hotties are on this big time!!! 5 pages...whoa
	__________________ Hoping for: Anthracite Havana, Beatrice in any colour, Lido wallet, Pilot in TCP or ICP, Black Tharpe and the elusive and oft-sought Emerald Goat Corcovado.

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