Update on my earlier NM rant...

SuLi · Jan 30th, 2007, 10:02 AM

So, I ended up returning the Ferragamo tote that I ordered from NM.com that arrived missing it's strap. I called them to say that I was planning a store return so that they should stop communicating with Ferragamo to send the strap.

I returned the bag Friday evening.

Guess what came in the mail last night? The strap. The kicker - the strap was the WRONG color. The bag was a chocolate brown and the strap I got was black. So, while I want to give them brownie points for trying, they a) still sent me something when I asked them not to, and b) still sent the wrong item.

Bliss · Jan 30th, 2007, 10:12 AM

Oh no!

mahbag! · Jan 30th, 2007, 10:13 AM

What terrible service, SuLi. I'm glad you returned that bag, you can shop somewhere else that will provide better service for you.

brtracy · Jan 30th, 2007, 10:18 AM

Neiman Marcus online and Bergdorf Goodman online are horrible from my experiences.. I am just going to buy things from their stores..

BagAngel · Jan 30th, 2007, 11:31 AM

That's not good service, glad you returned the bag, to have to wait even longer for correct strap would be so maddening

ciatta · Jan 30th, 2007, 11:32 AM

Good grief! If it wasn't so irritating it would almost be humorous...The perfect ending to a "bag" story...Sorry about your terrrible experience and I hope that you have better luck in the future.

elongreach · Jan 30th, 2007, 11:34 AM

I would have dropped NM months ago. Suli, you're starting to become a glutton for punishment.

fr2nc1z · Jan 30th, 2007, 12:55 PM

Oh that's horrible!! Who did you deal with, btw? Was it over the phone or with your regular SA?

ArmCandyLuvr · Jan 30th, 2007, 01:04 PM

Geez, it just gets worse! I am sorry to hear that you've had such a bad time.

SuLi · Jan 30th, 2007, 01:23 PM

Quote:

Originally Posted by elongreach

I would have dropped NM months ago. Suli, you're starting to become a glutton for punishment.

I know. It's too bad that they tend to have the best selection in the area that we live in. I know that Nordstrom's is getting there, but I'm just so used to Neiman's and haven't had problems until the last few months. I'm definitely on a self-imposed ban for awhile now. Hopefully the bad purse karma will go away.

robynbenz · Jan 30th, 2007, 08:22 PM

That is so unacceptable. When you pay that kind of money and to have them still get the shipment wrong

lulilu · Jan 30th, 2007, 08:24 PM

I've always had good experience with NM.

fr2nc1z · Jan 30th, 2007, 09:40 PM

Quote:

Originally Posted by lulilu

I've always had good experience with NM.

Yeah, me too. I have never had any problems. I think its because I always go to the store and go through my SA when I'm ordering things.

twinkle.tink · Jan 30th, 2007, 10:14 PM

What a pain!

SuLi · Jan 31st, 2007, 10:42 AM

Quote:

Originally Posted by fr2nc1z

Yeah, me too. I have never had any problems. I think its because I always go to the store and go through my SA when I'm ordering things.

I did that at first. I ordered a few bags from my SA first, and the first time, the bag that was delivered was clearly used because the cream lining was soiled and missing all its tags. The second time, the interior mirror of the bag I ordered was missing. So, I saw something I liked online and ordered it, only for it to be missing it's strap.

Jan 30th, 2007, 10:02 AM	#1
SuLi Member Location: Washington DC Metro area	Update on my earlier NM rant... So, I ended up returning the Ferragamo tote that I ordered from NM.com that arrived missing it's strap. I called them to say that I was planning a store return so that they should stop communicating with Ferragamo to send the strap. I returned the bag Friday evening. Guess what came in the mail last night? The strap. The kicker - the strap was the WRONG color. The bag was a chocolate brown and the strap I got was black. So, while I want to give them brownie points for trying, they a) still sent me something when I asked them not to, and b) still sent the wrong item. __________________ Getting married on October 2, 2008!

Jan 30th, 2007, 10:12 AM	#2
Bliss Member	Re: Update on my earlier NM rant... Oh no!

Jan 30th, 2007, 10:13 AM	#3
mahbag! is on a bag hiatus Location: Red Dirt, USA	Re: Update on my earlier NM rant... What terrible service, SuLi. I'm glad you returned that bag, you can shop somewhere else that will provide better service for you. __________________

Jan 30th, 2007, 10:18 AM	#4
brtracy Member	Re: Update on my earlier NM rant... Neiman Marcus online and Bergdorf Goodman online are horrible from my experiences.. I am just going to buy things from their stores..

Jan 30th, 2007, 11:31 AM	#5
BagAngel LV Moderator Location: UK	Re: Update on my earlier NM rant... That's not good service, glad you returned the bag, to have to wait even longer for correct strap would be so maddening

Jan 30th, 2007, 11:32 AM	#6
ciatta Member	Re: Update on my earlier NM rant... Good grief! If it wasn't so irritating it would almost be humorous...The perfect ending to a "bag" story...Sorry about your terrrible experience and I hope that you have better luck in the future.

Jan 30th, 2007, 11:34 AM	#7
elongreach Fellow Iphone Owner Location: Maryland	Re: Update on my earlier NM rant... I would have dropped NM months ago. Suli, you're starting to become a glutton for punishment. __________________ I've been shot with the shopping bug!!!!! Add me as a friend on Myspace! Willie is too sexy for his own good.

Jan 30th, 2007, 12:55 PM	#8
fr2nc1z Member	Re: Update on my earlier NM rant... Oh that's horrible!! Who did you deal with, btw? Was it over the phone or with your regular SA? __________________

Jan 30th, 2007, 01:04 PM	#9
ArmCandyLuvr Loves Boys X Boys! Location: WI, USA	Re: Update on my earlier NM rant... Geez, it just gets worse! I am sorry to hear that you've had such a bad time. __________________ I reached my goal of losing 225 pounds! Thank you, tPF! Thank you, Richard! My Wishlist: [ ] Dior Holiday 2008 Palette [ ] Chanel Exclusive Nail Color Trio [X] Louis Vuitton Inclusion Ring in Pomme D'Amour-Got it! Thank you, DBF! [X] Coach 3x5 Leather Agenda in Gold-Got it! DBF strikes again! [ ] David Yurman 5 MM Cable Bangle in Blue Topaz [ ] David Yurman 5 MM Cable Bangle in Peridot [ ] MacBook Air Can't seem to stay on my shopping ban!

Jan 30th, 2007, 08:22 PM	#11
robynbenz Jimmy ChooAholic Location: Ventura	Re: Update on my earlier NM rant... That is so unacceptable. When you pay that kind of money and to have them still get the shipment wrong __________________ My Little girl Spike Jimmy Choo Bags

Jan 30th, 2007, 08:24 PM	#12
lulilu Member	Re: Update on my earlier NM rant... I've always had good experience with NM.

Jan 30th, 2007, 10:14 PM	#14
twinkle.tink Pixie Duster Location: Just call me Tink ;)	Re: Update on my earlier NM rant... What a pain! __________________