Saks Customer Service--Are the SAs at Saks.com rude to you? ...Or is it only me? :P

violinistgirl · Feb 12th, 2008, 11:46 AM

Recently two sweaters from Saks Direct arrived separately in a sad state. One stunk like my grandma's closet filled with moth balls; the other had white cat hair all over and smelled so strongly of someone else's perfume that I could taste it in the air.

I reported the issue (very nicely!), and afterwards when I called, I thought the SAs were being short with me, leading me to think my account is flagged for 'Difficult Customer' or something! Am I being silly and it happens to everyone else, or should I be careful?

I guess I'm just scared after the NM fiasco. Thanks, ladies.

alice87 · Feb 12th, 2008, 11:59 AM

May be your Higher Power is telling you to stop shopping so much?
I am no kidding...
I recently had experience with Zappos: I've ordered shoes, they arrived one shoe in size 11, another in size 8. Well, I reorder it in another color, both shoes were size 10, I place different order for a bag and bag had oily spot on it and scratches, I placed 4th order for ballet shoes (it was my dream, I did go to ballet school when I was a kid) and they were too small for me. I felt ridiculous at least...

HitchcockBlonde · Feb 12th, 2008, 04:25 PM

I find the Saks SAs to be extremely nice! The only place with nicer SAs is Nordstrom. :)

violinistgirl · Feb 13th, 2008, 03:23 AM

Quote:

Originally Posted by HitchcockBlonde

I find the Saks SAs to be extremely nice! The only place with nicer SAs is Nordstrom. :)

Yup, in store = great. Same for when you call Saks's 1 800 number, huh?

(ITA about Nordstroms!)

shoeguru3 · Feb 13th, 2008, 10:31 AM

Maybe you caught someone on a bad day. Hope the experience is not repeated. I once went into a Futon store and asked if I could see a less expensive model and the salesman suggested I try Kmart. I wanted to sink into the floor. But there you have it.

Feb 12th, 2008, 11:46 AM	#1
violinistgirl Member Location: San Francisco	SAKS Customer Service--Are the SAs at Saks.com rude to you? ...Or is it only me? :P Recently two sweaters from Saks Direct arrived separately in a sad state. One stunk like my grandma's closet filled with moth balls; the other had white cat hair all over and smelled so strongly of someone else's perfume that I could taste it in the air. I reported the issue (very nicely!), and afterwards when I called, I thought the SAs were being short with me, leading me to think my account is flagged for 'Difficult Customer' or something! Am I being silly and it happens to everyone else, or should I be careful? I guess I'm just scared after the NM fiasco. Thanks, ladies.

Feb 12th, 2008, 11:59 AM	#2
alice87 Member	Re: SAKS Customer Service--Are the SAs at Saks.com rude to you? ...Or is it only me? May be your Higher Power is telling you to stop shopping so much? I am no kidding... I recently had experience with Zappos: I've ordered shoes, they arrived one shoe in size 11, another in size 8. Well, I reorder it in another color, both shoes were size 10, I place different order for a bag and bag had oily spot on it and scratches, I placed 4th order for ballet shoes (it was my dream, I did go to ballet school when I was a kid) and they were too small for me. I felt ridiculous at least...

Feb 12th, 2008, 04:25 PM	#3
HitchcockBlonde Member	Re: SAKS Customer Service--Are the SAs at Saks.com rude to you? ...Or is it only me? I find the Saks SAs to be extremely nice! The only place with nicer SAs is Nordstrom. :) __________________ Currently faves to carry: MJ Blake in Grey MJ Multipocket in Denim M by MJ Totally Turnlock Teri Alexander McQueen Novak in Dark Brown Marc Jacobs Black Python Karen On the horizon: saving for Chloe Parity HG! Marc Jacobs Big Blake

Feb 13th, 2008, 10:31 AM	#5
shoeguru3 Member	Re: SAKS Customer Service--Are the SAs at Saks.com rude to you? ...Or is it only me? Maybe you caught someone on a bad day. Hope the experience is not repeated. I once went into a Futon store and asked if I could see a less expensive model and the salesman suggested I try Kmart. I wanted to sink into the floor. But there you have it.