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karenkk · Oct 7th, 2009, 04:42 PM

Hello everyone i am new to this site :-)

I have ordered from the above site and i received a damaged bag, therefore, i returned it back to them. It has been nearly 4 months and they are saying they have not received it back yet and my emails are getting ignored. I can never catch them online to have a live webchat (time difference) does anyone know how else or what i can do to contact them?

Many thanks for your help

Karen

KittyKat65 · Oct 7th, 2009, 04:47 PM

I just checked the site and it is nasty fakes. Chanel does not sell online (except via e-mail to select customers). Not sure what you can do about it, but if you paid with a credit card, do a chargeback.

karenkk · Oct 7th, 2009, 04:52 PM

Thanku for your reply. How do i do the chargeback? I,m going to have to check actually as i think i paid through paypal.

KittyKat65 · Oct 7th, 2009, 07:11 PM

Call your credit card company that you used to pay through Paypal. Tell them the story and file a chargeback. They will take care of it. Also, you might try contacting the company you bought the bag from and threaten to report their sales of counterfeit items - see if that makes them move faster.

hotshot · Oct 7th, 2009, 07:53 PM

Absolutely.. contact your cc and paypal

Do you have any shipping info that acknowledges that the bag was returned?

Delivery confirmation or signature confirmation and or tracking?

aliysiah · Oct 7th, 2009, 09:11 PM

And be sure to file with the Better Business Bureau if they don't budge an inch. Do whatever you can to scare them, then hopefully they'll respond.

lovemyangels · Oct 8th, 2009, 11:29 PM

You must have signature confirmation for the returning. Your cc will require that when you file the dispute. Good luck!

AmourCouture · Oct 9th, 2009, 02:05 AM

You can search the forum anytime you want to buy online to see tips about websites like that one.

Fingers are crossed for you! Call your CC ASAP and explain the situation to them.

karenkk · Oct 11th, 2009, 04:55 AM

Thank you very much for all your replies and help. I paid by credit card so my bank said i need to contact the compnay directly to discuss a refund. I have emailed chanelstore numerous times and still no replies. I can put my hands on the return slip at all. This is going back to June now. I,m so sick - and so silly for ordering from them in the first place. I,m still trying, i,m not giving in!!

Thanks guys!xx

karenkk · Oct 11th, 2009, 05:02 AM

Originally Posted by aliysiah

And be sure to file with the Better Business Bureau if they don't budge an inch. Do whatever you can to scare them, then hopefully they'll respond.

Could someone please give me a USa postcode to put on the complaint file. As i am from Scotland it wont submit.

Thanku

Oct 7th, 2009, 04:42 PM	#1
karenkk OP Member Joined: Oct 2009 Posts: 4	Mychanelstore.com Hello everyone i am new to this site :-) I have ordered from the above site and i received a damaged bag, therefore, i returned it back to them. It has been nearly 4 months and they are saying they have not received it back yet and my emails are getting ignored. I can never catch them online to have a live webchat (time difference) does anyone know how else or what i can do to contact them? Many thanks for your help Karen
karenkk OP Member Joined: Oct 2009 Posts: 4

Oct 7th, 2009, 04:47 PM	#2
KittyKat65 Aussie Gal In U.S.A. Joined: Feb 2007 Location: Central Texas Posts: 2,427	I just checked the site and it is nasty fakes. Chanel does not sell online (except via e-mail to select customers). Not sure what you can do about it, but if you paid with a credit card, do a chargeback.
	__________________ ~~Only one shopping day until tomorrow~~

Oct 7th, 2009, 04:52 PM	#3
karenkk OP Member Joined: Oct 2009 Posts: 4	Thanku for your reply. How do i do the chargeback? I,m going to have to check actually as i think i paid through paypal.
karenkk OP Member Joined: Oct 2009 Posts: 4

Oct 7th, 2009, 07:11 PM	#4
KittyKat65 Aussie Gal In U.S.A. Joined: Feb 2007 Location: Central Texas Posts: 2,427	Call your credit card company that you used to pay through Paypal. Tell them the story and file a chargeback. They will take care of it. Also, you might try contacting the company you bought the bag from and threaten to report their sales of counterfeit items - see if that makes them move faster.
	__________________ ~~Only one shopping day until tomorrow~~

Oct 7th, 2009, 07:53 PM	#5
hotshot Member Joined: Apr 2007 Posts: 2,868	Absolutely.. contact your cc and paypal Do you have any shipping info that acknowledges that the bag was returned? Delivery confirmation or signature confirmation and or tracking?
hotshot Member Joined: Apr 2007 Posts: 2,868

Oct 7th, 2009, 09:11 PM	#6
aliysiah Sofa King Banned Joined: Oct 2009 Posts: 810	And be sure to file with the Better Business Bureau if they don't budge an inch. Do whatever you can to scare them, then hopefully they'll respond.
aliysiah Sofa King Banned Joined: Oct 2009 Posts: 810

Oct 8th, 2009, 11:29 PM	#7
lovemyangels Member Joined: May 2007 Posts: 624	You must have signature confirmation for the returning. Your cc will require that when you file the dispute. Good luck!
lovemyangels Member Joined: May 2007 Posts: 624

Oct 9th, 2009, 02:05 AM	#8
AmourCouture Vintage Chic Joined: Apr 2008 Posts: 3,978	You can search the forum anytime you want to buy online to see tips about websites like that one. Fingers are crossed for you! Call your CC ASAP and explain the situation to them.
AmourCouture Vintage Chic Joined: Apr 2008 Posts: 3,978	__________________ Luxury Goods ~ Consignment ~ Trunks & Luggage

Oct 11th, 2009, 04:55 AM	#9
karenkk OP Member Joined: Oct 2009 Posts: 4	Thank you very much for all your replies and help. I paid by credit card so my bank said i need to contact the compnay directly to discuss a refund. I have emailed chanelstore numerous times and still no replies. I can put my hands on the return slip at all. This is going back to June now. I,m so sick - and so silly for ordering from them in the first place. I,m still trying, i,m not giving in!! Thanks guys!xx
karenkk OP Member Joined: Oct 2009 Posts: 4

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