Originally Posted by mws
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...get my money back first...
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The process of getting some sort of statement of fraudulent labeling from the Gucci store, with photos of the bag, which you will send to the seller in order to avail yourself of their guarantee will give you documentation to take to the police.
And you will have your money back!
I would be prepared, however, depending on the crime rate versus law enforcement resources situation in your community, for the possibility that though they will do what they feel is the best choice for your community, their response might not include the zeal and thoroughness you would hope for.
You could also send copies of all your documents, photos, etc to Gucci, and you can be sure that they will act in accordance with what they feel is in the best interest of the company.
You will be rewarded with the knowledge that you have provided documentation of the event to your local police and to the company, and the assurance that both entities will do what they think best - AND you will have your money back - money that you can use to buy a bag that was
really manufactured by Gucci, which was, after all, what you wanted in the first place!