Help with Mypoupette.com

KPCoppola · Mar 16th, 2008, 07:14 PM

I wanted a bag authenticated through Mypoupette.com, I followed their instructions, paid the $20, and have HEARD NOTHING. It was been over a week now. I emailed them again, but only get automated responses- and I have tried several of their emails. Anyone else have this problem with them? Just a courtesy email would be nice. I am going to file a chargeback if I do not hear anything. Any advice or feedback from anyone having dealt with them before?

annvaldivia · Mar 16th, 2008, 09:48 PM

Do a search - there is at least one other thread loaded with complaints against mypoupette. I would go ahead and file the chargeback if I were you. A recommended authenticator for LV seems to be caroldiva (i think that is the name). look under the LV forum as well. good luck!

mooks · Mar 16th, 2008, 10:17 PM

If you go on the eBay forum you will also see a few threads about this. You are certainly not alone, seems things have gone a little pear shaped over there. Other tPFers are recommending Caroldiva instead

BookerMoose · Mar 17th, 2008, 03:28 AM

I just had caroldiva authenticate a bag for me - she was wonderful! I didn't even try mypoupette after hearing about the poor customer service...

GyrlLayney · Mar 17th, 2008, 03:37 AM

Quote:

Originally Posted by KPCoppola

I wanted a bag authenticated through Mypoupette.com, I followed their instructions, paid the $20, and have HEARD NOTHING. It was been over a week now. I emailed them again, but only get automated responses- and I have tried several of their emails. Anyone else have this problem with them? Just a courtesy email would be nice. I am going to file a chargeback if I do not hear anything. Any advice or feedback from anyone having dealt with them before?

You should call them! Last year, MyPoupette eventually did come around and helped me win my PP NAP claim. So just stay on top of them and they'll come around.

ValleyO · Mar 17th, 2008, 06:21 AM

MyPoupette summarized in a word: worthless. I paid to have a Chanel authenticated and they didn't get back to me for something like two weeks and only after I threatened to file a PayPal claim. Even then they blamed their computers for "going down" and hemmed and hawed about the authenticity of the bag, eventually saying "Chanel bags are hard to authenticate. Can you send it in?" Send them my bag and another $60? No way in hell!

GyrlLayney · Mar 17th, 2008, 11:30 AM

Quote:

Originally Posted by ValleyO

MyPoupette summarized in a word: worthless. I paid to have a Chanel authenticated and they didn't get back to me for something like two weeks and only after I threatened to file a PayPal claim. Even then they blamed their computers for "going down" and hemmed and hawed about the authenticity of the bag, eventually saying "Chanel bags are hard to authenticate. Can you send it in?" Send them my bag and another $60? No way in hell!

Sorry to hear about that, ValleyO. Yes, I also had to wait a few weeks, too. And MyPoupette did mention they were having a problem with their computers. But if they've already been paid,I advise you to just keep calling. Also, if you have a NAD claim and PayPal ends up closing your claim due to lack of documentation/evidence, you can always call PayPal and appeal/reopen your case.

Mar 16th, 2008, 07:14 PM	#1
KPCoppola horses-n-handbags Location: Massachusetts	Help with Mypoupette.com I wanted a bag authenticated through Mypoupette.com, I followed their instructions, paid the $20, and have HEARD NOTHING. It was been over a week now. I emailed them again, but only get automated responses- and I have tried several of their emails. Anyone else have this problem with them? Just a courtesy email would be nice. I am going to file a chargeback if I do not hear anything. Any advice or feedback from anyone having dealt with them before?

Mar 16th, 2008, 09:48 PM	#2
annvaldivia Member	Re: Help with Mypoupette.com Do a search - there is at least one other thread loaded with complaints against mypoupette. I would go ahead and file the chargeback if I were you. A recommended authenticator for LV seems to be caroldiva (i think that is the name). look under the LV forum as well. good luck! __________________ ----*------------*---- Latest BE: Hug me in Black glossy - on order! Dark grey glossy Take Me everywhere midi - arrived! Choco weekender set - rocks!! BE Wishlist: Whisper to Me midi in plum crash Something in chocolate crash and maybe a WTM midi in petrol too??

Mar 16th, 2008, 10:17 PM	#3
mooks Cool Britannia! Location: On The Thames	Re: Help with Mypoupette.com If you go on the eBay forum you will also see a few threads about this. You are certainly not alone, seems things have gone a little pear shaped over there. Other tPFers are recommending Caroldiva instead __________________

Mar 17th, 2008, 03:28 AM	#4
BookerMoose Arrrooooo! Location: Vancouver, BC	Re: Help with Mypoupette.com I just had caroldiva authenticate a bag for me - she was wonderful! I didn't even try mypoupette after hearing about the poor customer service...

Mar 17th, 2008, 06:21 AM	#6
ValleyO Member Location: Sacramento, CA	Re: Help with Mypoupette.com MyPoupette summarized in a word: worthless. I paid to have a Chanel authenticated and they didn't get back to me for something like two weeks and only after I threatened to file a PayPal claim. Even then they blamed their computers for "going down" and hemmed and hawed about the authenticity of the bag, eventually saying "Chanel bags are hard to authenticate. Can you send it in?" Send them my bag and another $60? No way in hell!