Originally Posted by Annabear
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I ordered an 11" neon yellow and im still waiting for it. I did order it during the easter break, I think it was 24th April.
Spot on about the communication. I only heard back from them yesterday. But they are still yet to reply to status of the order question. I know they tell you to wait 3 weeks to make the bag if they dont already have it in stock. But I think once you part with the money and they have it, they should at least have the courtesy to answer your queries. I dont know, maybe im expecting too much from customer service these days.
I cant wait to get mine. Ive been stalking the mailbox at work for a package. But during the whole easter and royal wedding shenanigans, I think they were closed and only opened again on 3rd May. So I might have to wait much longer for the bag and possibly longer for a reply.
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Their customer service is horrible. I also expected them to at least email and let me know where they were with my order. When I did get in touch 2 weeks after I paid and no contact, the lady was rather rude and told me the bags are hand made so they a while. Surely an email saying bear with us would suffice? When they despatch your bag, you will get your bag though.