Bl**dy Bergdorf Goodman GRRR!

classicsgirl · Apr 10th, 2008, 01:26 AM

So, I bought a pair of boots from Bergdorf Goodman...everything fine, I received an email saying the item shpiped about a week ago. TODAY I check my credit card statement and I have received a PARTIAL refund on the pair of boots!! No email or explanation, nothing whatsoever, just a partial refund on my online cc statement. So I use their live chat to find out what the heck is going on. I am told they weren't able to deliver to my address. I check the address, there's no reason why it would be undeliverable unless they labeled the package wrong. So I ask them to send me the boots again. They tell me they can't do that but would I like to place another order!? Umm..no, I have already paid and I expect to get my item! Not only that, but because THEY have stuffed up the order, they will not refund me the cost of shipping which was $40! Then there's the fact that I paid about $20 in currency conversion fees, again, which they will not refund! Is it too much to ask to get what I pay for? GGRRRR

valkyrie360 · Apr 10th, 2008, 01:50 AM

THAT is awful!!! I would be LIVID!

Laurie8504 · Apr 10th, 2008, 03:11 AM

Oh my gosh! Can you call and talk to (gripe out) someone in person? Can you do a chargeback on your cc? I would not just let this go.

HuskyLover · Apr 10th, 2008, 06:10 AM

^Yes, I would definitely call and talk to a real person. Did they tell you why they couldn't deliver to the address you gave? What shipping service did they use? I would keep pushing until they re-send you the boots, BG is usually pretty good with customer service. I just hope they're still available! If they won't do anything, I would do a cc chargeback for the shipping, I'm assuming they refunded you the actual price of the boots.

wordbox · Apr 10th, 2008, 09:05 AM

I agree, don't let this go! This is terrible customer service. If it doesn't work out, let them know you're not shopping with them ever again, and give your credit card company a call to see what you can do.

HandbagAngel · Apr 10th, 2008, 10:02 AM

This is totally not acceptable. Could you call and talk to their CS in person? They cannot charge you for their mistake. If they don't cooperate, you should call your cc and get the shipping fee back.

classicsgirl · Apr 10th, 2008, 11:31 AM

Yep I talked to a supervisor over the phone...but because they have already given me a partial refund they won't ship them out again! I'll be getting the rest through a chargeback I hope...

bextasy · Apr 10th, 2008, 02:04 PM

i had a really frustrating problem with neiman one time! i no how u feel....

Apr 10th, 2008, 01:26 AM	#1
classicsgirl Bag Lover Downunder Location: Melbourne	Bldy Bergdorf Goodman GRRR!** So, I bought a pair of boots from Bergdorf Goodman...everything fine, I received an email saying the item shpiped about a week ago. TODAY I check my credit card statement and I have received a PARTIAL refund on the pair of boots!! No email or explanation, nothing whatsoever, just a partial refund on my online cc statement. So I use their live chat to find out what the heck is going on. I am told they weren't able to deliver to my address. I check the address, there's no reason why it would be undeliverable unless they labeled the package wrong. So I ask them to send me the boots again. They tell me they can't do that but would I like to place another order!? Umm..no, I have already paid and I expect to get my item! Not only that, but because THEY have stuffed up the order, they will not refund me the cost of shipping which was $40! Then there's the fact that I paid about $20 in currency conversion fees, again, which they will not refund! Is it too much to ask to get what I pay for? GGRRRR __________________ Five years after everyone else, I finally got my very own blog. Welcome to 1999! http://myclassiccloset.blogspot.com/

Apr 10th, 2008, 01:50 AM	#2
valkyrie360 Member	Re: Bldy Bergdorf Goodman GRRR!** THAT is awful!!! I would be LIVID!

Apr 10th, 2008, 03:11 AM	#3
Laurie8504 chocolate...where? Location: Italy	Re: Bldy Bergdorf Goodman GRRR!** Oh my gosh! Can you call and talk to (gripe out) someone in person? Can you do a chargeback on your cc? I would not just let this go.

Apr 10th, 2008, 06:10 AM	#4
HuskyLover Member	Re: Bldy Bergdorf Goodman GRRR!** ^Yes, I would definitely call and talk to a real person. Did they tell you why they couldn't deliver to the address you gave? What shipping service did they use? I would keep pushing until they re-send you the boots, BG is usually pretty good with customer service. I just hope they're still available! If they won't do anything, I would do a cc chargeback for the shipping, I'm assuming they refunded you the actual price of the boots.

Apr 10th, 2008, 09:05 AM	#5
wordbox spay, neuter, adopt! Location: The North Pole	Re: Bldy Bergdorf Goodman GRRR!** I agree, don't let this go! This is terrible customer service. If it doesn't work out, let them know you're not shopping with them ever again, and give your credit card company a call to see what you can do. __________________

Apr 10th, 2008, 10:02 AM	#6
HandbagAngel Member	Re: Bldy Bergdorf Goodman GRRR!** This is totally not acceptable. Could you call and talk to their CS in person? They cannot charge you for their mistake. If they don't cooperate, you should call your cc and get the shipping fee back.

Apr 10th, 2008, 11:31 AM	#7
classicsgirl Bag Lover Downunder Location: Melbourne	Re: Bldy Bergdorf Goodman GRRR!** Yep I talked to a supervisor over the phone...but because they have already given me a partial refund they won't ship them out again! I'll be getting the rest through a chargeback I hope... __________________ Five years after everyone else, I finally got my very own blog. Welcome to 1999! http://myclassiccloset.blogspot.com/

Apr 10th, 2008, 02:04 PM	#8
bextasy Member	Re: Bldy Bergdorf Goodman GRRR!** i had a really frustrating problem with neiman one time! i no how u feel.... __________________ When life gives you lemons, make lemonade