I thought my Olivia would last forever. I always carry it with the side snaps closed. The other day I noticed one of the snaps was opened. When I went to close it, I realized it was broken. I'm going to contact Gryson and ask about repair. But I got it at Nordies and usually they will give a refund. I like my Olivia. It's great for travel. While I don't usually carry a lot, when I travel by air, I can put a magazine in there and a book, etc. But it's always tempting when offered a refund, to get something new and different.
Does anyone have experience with Gryson repairs? Any opinions re repair vs refund?
thanks for all the helpful info, the metal attachment on one of the longer straps of my gryson olivia broke, and so i haven't been able to use it in a long time. i will contact gryson and see what they say :)
I emailed gryson and got no help. Then I called them and the guy I talked to told me to email them and they would send me a bolt to repair my bag. A couple of weeks passed and nothing. So I brought it to Nordies. They said in some cases they will have it repaired for a charge but in my case they sent it out without charging me. The repair was adequate. After that (about six weeks after my email to Gryson), I got my bolts in the mail from Gryson.