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OneShinyface · Sep 21st, 2009, 06:00 PM

I've been trying to order the black leather Sukey since last week. Everytime I submit my order, I get an error message saying they can't process my order and to resubmit the information.

I did this several times using different credit cards and it won't accept ANY of them.

So I called Gucci online and they tried a couple of times. Same result. Then the person I spoke with became indignant about the situation saying if my bank declines there's nothing they can do about it. I tried to explain to her that my banks didn't decline the charge. Twice, I called AMEX and my other card issuers and all said they never declined an order. Mind you, I have thousands available on all 3 cards.

What gives? I guess I can't ever shop Gucci.com anymore. It's like I'm blacklisted and I've only purchased 1 bag on the site - which was last winter.

Has this ever happened to anyone? I guess I'm going to go buy a different designer bag with my little bonus cash.

papertiger · Sep 21st, 2009, 06:06 PM

That sounds awful - how frustrating

Don't forget that these people who work for the site are just stupid people - it's such a shame they represent the brand so terribly.

NORCALBAGLADY · Sep 21st, 2009, 06:28 PM

I had this happen to me in the boutique before. Come to find out I had a daily limit on the card I was trying to use. I ended up having to split the transaction on two cards to make my purchase. I'm not sure if maybe that's whats happening to you. Good luck getting your bag.

flipchickmc · Sep 21st, 2009, 07:05 PM

UGH! How frustrating. I'd be soooo irritated.

OneShinyface · Sep 21st, 2009, 08:57 PM

No, I don't have a daily limit on any of my cards. As much as I want this bag, I think I'm going to abandon it and get the LV I've always wanted.

You'd think they'd WANT the sale, but it doesn't seem that way. I hate that the bag is a web exclusive too.

OneShinyface · Sep 22nd, 2009, 10:04 PM

The Gucci Bag Gods must be smiling down on me. I received my shipping confirmation and my new bag should arrive Friday!!! WooHoo!!!

GGLOVER33 · Sep 22nd, 2009, 11:53 PM

WhooHoo, congrats!

devoted7 · Sep 23rd, 2009, 01:27 AM

Awwww, sorry about your experience online. I've ordered online from them a few times before and had no problems. Hopefully it'll work out. Can't say your one problem will always be like that with other transactions online. Good Luck!

PS: Black SUKEY is TDF!

papertiger · Sep 23rd, 2009, 09:39 AM

Originally Posted by OneShinyface

The Gucci Bag Gods must be smiling down on me. I received my shipping confirmation and my new bag should arrive Friday!!! WooHoo!!!

So happy for you OneShineyface

Perhaps we could have a Gucci.com exclusive reveal sometime soon?

**Chanel** · Sep 23rd, 2009, 09:56 AM

Originally Posted by OneShinyface

The Gucci Bag Gods must be smiling down on me. I received my shipping confirmation and my new bag should arrive Friday!!! WooHoo!!!

I'm very happy for you, can't wait to see your new bag

!

tandi78 · Sep 23rd, 2009, 03:18 PM

Make sure it didnt go through 3 times,one on each card

OneShinyface · Sep 23rd, 2009, 06:08 PM

Originally Posted by tandi78

Make sure it didnt go through 3 times,one on each card

LOL! It only went once.

I will definitely post pics once it's in my hot little hands!

shmoo88 · Sep 23rd, 2009, 07:01 PM

My boyfriend just had the same problem with a web exclusive. He bought me a messenger bag and he had to get on the 800 number as they kept declining his card, and they were actually pretty rude. He had to escalate to a manager. He was livid.

We usuallkyl always go to the boutique since my SA gives us champagne...haha I don't know if he'll ever shop online again.

OneShinyface · Sep 24th, 2009, 08:43 AM

Originally Posted by shmoo88

My boyfriend just had the same problem with a web exclusive. He bought me a messenger bag and he had to get on the 800 number as they kept declining his card, and they were actually pretty rude. He had to escalate to a manager. He was livid.

We usuallkyl always go to the boutique since my SA gives us champagne...haha I don't know if he'll ever shop online again.

OMG! Really? Did the manager get it resolved? I totally should have escalated it rather than continue calling as frequently as I did. AMEX mentioned that maybe they had server issues. If they did, it would have been nice to know.

I'd rather go to the boutique because I like to chat with the SAs and browse a bit even when I know exactly what I want.

Hope your transaction went through! What new bag will you be sporting?

shmoo88 · Sep 24th, 2009, 03:47 PM

He had to try three different credit cards, and the SA over the phone was pretty rude stating, it must be his limit, just like they did to you. ya finally the manager magically was able to run it through with no problems. Geeesh, I tell you, incompetence is ridiculous.

He would have bought in store, since my SA is wonderful -but it was the online exclusive brown canvas monogram messenger bag with the leather double GG's. I needed a new computer bag for work. :-)

Originally Posted by OneShinyface

OMG! Really? Did the manager get it resolved? I totally should have escalated it rather than continue calling as frequently as I did. AMEX mentioned that maybe they had server issues. If they did, it would have been nice to know.

I'd rather go to the boutique because I like to chat with the SAs and browse a bit even when I know exactly what I want.

Hope your transaction went through! What new bag will you be sporting?

Sep 21st, 2009, 06:00 PM	#1
OneShinyface OP Diva Joined: May 2007 Location: Where the Sun is Always Shining Posts: 300	Unreal experience with Gucci.com I've been trying to order the black leather Sukey since last week. Everytime I submit my order, I get an error message saying they can't process my order and to resubmit the information. I did this several times using different credit cards and it won't accept ANY of them. So I called Gucci online and they tried a couple of times. Same result. Then the person I spoke with became indignant about the situation saying if my bank declines there's nothing they can do about it. I tried to explain to her that my banks didn't decline the charge. Twice, I called AMEX and my other card issuers and all said they never declined an order. Mind you, I have thousands available on all 3 cards. What gives? I guess I can't ever shop Gucci.com anymore. It's like I'm blacklisted and I've only purchased 1 bag on the site - which was last winter. Has this ever happened to anyone? I guess I'm going to go buy a different designer bag with my little bonus cash.

Sep 21st, 2009, 06:28 PM	#3
NORCALBAGLADY Member Joined: Jul 2009 Posts: 11	I had this happen to me in the boutique before. Come to find out I had a daily limit on the card I was trying to use. I ended up having to split the transaction on two cards to make my purchase. I'm not sure if maybe that's whats happening to you. Good luck getting your bag.
NORCALBAGLADY Member Joined: Jul 2009 Posts: 11

Sep 21st, 2009, 07:05 PM	#4
flipchickmc Never Gucci-fied! Joined: Jun 2007 Location: Seattle, WA Posts: 3,272	UGH! How frustrating. I'd be soooo irritated.
	__________________ My Wishlist [X] Gucci Medium Icon Bit Boston in Black Guccissima - GOT IT! 11.09.09 Icon Bit Boston Reveal: http://forum.purseblog.com/gucci/rev...ff-525857.html Cruise: Gucci Bamboo Bar Zip Top Tote in Brown Distressed Leather (Medium)

Sep 22nd, 2009, 10:04 PM	#6
OneShinyface OP Diva Joined: May 2007 Location: Where the Sun is Always Shining Posts: 300	UPDATE: WooHoo! Happiness! The Gucci Bag Gods must be smiling down on me. I received my shipping confirmation and my new bag should arrive Friday!!! WooHoo!!!

Sep 22nd, 2009, 11:53 PM	#7
GGLOVER33 Member Joined: Sep 2007 Location: Bay Area, California Posts: 830	WhooHoo, congrats!
	__________________

Sep 21st, 2009, 06:06 PM	#2
papertiger Member Joined: May 2009 Location: UK/France Posts: 2,687	That sounds awful - how frustrating Don't forget that these people who work for the site are just stupid people - it's such a shame they represent the brand so terribly.

Sep 21st, 2009, 08:57 PM	#5
OneShinyface OP Diva Joined: May 2007 Location: Where the Sun is Always Shining Posts: 300	No, I don't have a daily limit on any of my cards. As much as I want this bag, I think I'm going to abandon it and get the LV I've always wanted. You'd think they'd WANT the sale, but it doesn't seem that way. I hate that the bag is a web exclusive too.

Sep 23rd, 2009, 01:27 AM	#8
devoted7 ♥♥♥ Joined: Jan 2006 Posts: 6,312	Awwww, sorry about your experience online. I've ordered online from them a few times before and had no problems. Hopefully it'll work out. Can't say your one problem will always be like that with other transactions online. Good Luck! PS: Black SUKEY is TDF!
devoted7 ♥♥♥ Joined: Jan 2006 Posts: 6,312	__________________ itweet follow me

Sep 23rd, 2009, 03:18 PM	#11
tandi78 Member Joined: Jun 2009 Location: Atlanta, GA Posts: 36	Make sure it didnt go through 3 times,one on each card
	__________________ Wishlist: Prada Fairy Bowler Prada Cervo Lux Lace Print Bag (on its way!! ) Louis Vuitton Cerises Speedy 25 Gucci Guccioli Oliver tote (adorable!!)

Sep 23rd, 2009, 07:01 PM	#13
shmoo88 Member Joined: Nov 2006 Location: Marina Del Rey (Almost) Posts: 1,075	My boyfriend just had the same problem with a web exclusive. He bought me a messenger bag and he had to get on the 800 number as they kept declining his card, and they were actually pretty rude. He had to escalate to a manager. He was livid. We usuallkyl always go to the boutique since my SA gives us champagne...haha I don't know if he'll ever shop online again.
	__________________ "Its not the men in my life that count, but the life in my men." Mae West Wish List: The perfect red Chanel bag ??? But what will be that be. Harry Winston Diamond Oval side set Engagement ring....haha (its a wish list right?)

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