Owners on Gucci Wellets HELP! Please [=

theresyresey · Jul 19th, 2008, 01:59 AM

I went with my mom to niemans a around three months ago and bought some gucci things. I didn't use my purse and wallet until a few weeks later because it was suppose to be a birthday gift from my mom and boyfriend. (my birthday was in June, I was sneaky and got my way around to using it). I have been noticing that on the (continental) wallet the leather is starting to peel as if it were sun burnt skin

. It is the one with brown trim. Has this ever happened to any of you? What can they do? Will they charge me to fix it?

My mom actually got the french wallet in black fabric at the same time and hers is perfectly fine after she used it. I also have a vintage Gucci wallet and it is still in good condition. I hope my wallet isn't a defective product. I actually don't have the reciept but I do have the tag and the box.

Any help will be great!

Edit: owners of gucci wallets... Sorry typo

gucciabbey · Jul 19th, 2008, 02:28 AM

Sounds like a defect, you should probably take it back to Neimans or Gucci and see what they will do about it (they have a 1 year warranty for their products, within that period they will repair defect free of charge). I had a problem with a wallet I bought 3 weeks ago, one of the card slots was sewn badly and I couldn't put a card in that slot, and they are reparing it for free.

theresyresey · Jul 19th, 2008, 02:30 AM

I actually dont have the reciept.... sadly so then what?... Mom never keeps reciepts. ):

kavnadoo · Jul 19th, 2008, 06:04 AM

Would a credit card statement suffice? If you did pay by CC that is.

[coco] · Jul 20th, 2008, 01:52 AM

Can you post a pic??? I notice some lifting of the leather edging on a coin purse I have... but it is minimal. How bad is it???

theresyresey · Jul 20th, 2008, 08:04 PM

Okay so here are some pictures, I tried to take them as clear as I could but its starting to get dark out and I used the indoor lights in my room.

the metal part has the Gucci film over it

MamaGG · Jul 20th, 2008, 09:36 PM

I think you should try to return or exchange it for another one, my wallet with brown trim I've had for a few years and the trimming still looks good, no peeling at all.. so I would say that the one you bought is a defect.. IMHO

serena11 · Jul 22nd, 2008, 12:15 AM

Take it back to Neiman's and see if they can look it up on the credit card you used- Sometimes Saks can do this so maybe Neimans can too. When I was at Neiman's last time I saw a women complaining about her Gucci wallet and bag she'd bought during that two buy two event at the end of march. I wonder if it was a fluke or if quality is going down? If they give you a hard time- if you paid by Amex you might have an additional warranty through them.

theresyresey · Jul 24th, 2008, 01:32 PM

So, on saturday I went into Niemans and talked to a sa who normally doesn't help. The who normally helps me was off. This Sa was extremely rude and I haven't ever been treated like that when eber I go there. She basically accused me of purposly taking a nail file to my wallet. I was morified when she said that and I told her no I wouldn't do that. She said that she will show it to her department manager and see if they can actually repair the item. So I said that I would speak to a manager another day then. My mom actually knows the store manager but she was working that day. The sa thought I was talking about the department manager and I told her no the store manager. Then she gave me a look, I said have a nice day and walked away. Well my mom came in today talked to the manager and they are giving me another one if they can find mine. When I bought it they told me it was the last one, and they haven't had any new shipments in. Hopefully they will find me a new one!

serena11 · Jul 24th, 2008, 06:18 PM

I am so sorry you were treated like that! Hopefully, they will be able to replace it or at least get you a comparable one.

Miss Priss24 · Jul 25th, 2008, 10:43 PM

i hope they find u another one,i have that same wallet myself ive had it for a year or so and it just started to peel a little bit but after 3 weeks urs should still be in good condition

theresyresey · Jul 26th, 2008, 11:50 AM

Yea I am really hopin they find me a new one but it shouldn't be hard to find!

prettyfit · Jul 27th, 2008, 03:11 PM

yes, this had happen to me before a few months ago. The trim on my wallet was peeling off and the SA was very nice and said that it was probably due to some defect when used, i had the wallet for less than 3 months and had always took care of it. I even lost the receipt and couldn't bring in the cc statement but she was very very nice and helpful and did it for me anyway even though i had no proof i bought it from the store. She did however said that she remembered that i bought it from her colleague so it was a happy ending and i couldn't be happier now that the wallet is up and running now.

Hope that you could be able to settle it asap! Good luck =)

lvdevyn · Jul 27th, 2008, 11:15 PM

Omigod I am so glad you are getting a new one! That is atrocious peeling, that shouldn't be happening to our gucci pieces!

lvdevyn · Jul 27th, 2008, 11:16 PM

I have a leather Gucci wallet and I've been using it every day for a while now and there's zero peeling of any kind.. so hopefully this is a one-off defect that won't happen again!
Best of luck with your next Gucci!

Jul 19th, 2008, 01:59 AM	#1
theresyresey Member Joined: Jan 2008 Posts: 78	Owners on Gucci Wellets HELP! Please [= I went with my mom to niemans a around three months ago and bought some gucci things. I didn't use my purse and wallet until a few weeks later because it was suppose to be a birthday gift from my mom and boyfriend. (my birthday was in June, I was sneaky and got my way around to using it). I have been noticing that on the (continental) wallet the leather is starting to peel as if it were sun burnt skin. It is the one with brown trim. Has this ever happened to any of you? What can they do? Will they charge me to fix it? My mom actually got the french wallet in black fabric at the same time and hers is perfectly fine after she used it. I also have a vintage Gucci wallet and it is still in good condition. I hope my wallet isn't a defective product. I actually don't have the reciept but I do have the tag and the box. Any help will be great! Edit: owners of gucci wallets... Sorry typo __________________ Last edited by theresyresey; Jul 19th, 2008 at 02:00 AM. Reason: typo

Jul 19th, 2008, 02:30 AM	#3
theresyresey Member Joined: Jan 2008 Posts: 78	I actually dont have the reciept.... sadly so then what?... Mom never keeps reciepts. ): __________________

Jul 19th, 2008, 06:04 AM	#4
kavnadoo Member Joined: Mar 2007 Location: Melbourne, Australia Posts: 3,631	Would a credit card statement suffice? If you did pay by CC that is. __________________ Sorry I don't know vintage Gucci!

Jul 20th, 2008, 01:52 AM	#5
[coco] gucci addict Joined: Nov 2007 Location: Australia Posts: 2,884	Can you post a pic??? I notice some lifting of the leather edging on a coin purse I have... but it is minimal. How bad is it??? __________________ Money does not buy Style

Jul 20th, 2008, 09:36 PM	#7
MamaGG Member Joined: Jun 2008 Posts: 62	I think you should try to return or exchange it for another one, my wallet with brown trim I've had for a few years and the trimming still looks good, no peeling at all.. so I would say that the one you bought is a defect.. IMHO __________________ Gucci Wishlist:Medium Chain Horsebit Hobo in Chocolate Guccissima LV Wishlist: Manon MM, Galliera PM, Tivoli GM (I want it all & not going to be happy 'til I have it all)

Jul 19th, 2008, 02:28 AM	#2
gucciabbey Member Joined: May 2007 Location: Hong Kong Posts: 569	Sounds like a defect, you should probably take it back to Neimans or Gucci and see what they will do about it (they have a 1 year warranty for their products, within that period they will repair defect free of charge). I had a problem with a wallet I bought 3 weeks ago, one of the card slots was sewn badly and I couldn't put a card in that slot, and they are reparing it for free.

Jul 22nd, 2008, 12:15 AM	#8
serena11 Member Joined: Jul 2007 Posts: 189	Take it back to Neiman's and see if they can look it up on the credit card you used- Sometimes Saks can do this so maybe Neimans can too. When I was at Neiman's last time I saw a women complaining about her Gucci wallet and bag she'd bought during that two buy two event at the end of march. I wonder if it was a fluke or if quality is going down? If they give you a hard time- if you paid by Amex you might have an additional warranty through them. Last edited by serena11; Jul 22nd, 2008 at 12:16 AM. Reason: additional thought

Jul 24th, 2008, 01:32 PM	#9
theresyresey Member Joined: Jan 2008 Posts: 78	So, on saturday I went into Niemans and talked to a sa who normally doesn't help. The who normally helps me was off. This Sa was extremely rude and I haven't ever been treated like that when eber I go there. She basically accused me of purposly taking a nail file to my wallet. I was morified when she said that and I told her no I wouldn't do that. She said that she will show it to her department manager and see if they can actually repair the item. So I said that I would speak to a manager another day then. My mom actually knows the store manager but she was working that day. The sa thought I was talking about the department manager and I told her no the store manager. Then she gave me a look, I said have a nice day and walked away. Well my mom came in today talked to the manager and they are giving me another one if they can find mine. When I bought it they told me it was the last one, and they haven't had any new shipments in. Hopefully they will find me a new one! __________________

Jul 24th, 2008, 06:18 PM	#10
serena11 Member Joined: Jul 2007 Posts: 189	I am so sorry you were treated like that! Hopefully, they will be able to replace it or at least get you a comparable one.

Jul 25th, 2008, 10:43 PM	#11
Miss Priss24 Member Joined: Dec 2007 Location: New York Posts: 82	i hope they find u another one,i have that same wallet myself ive had it for a year or so and it just started to peel a little bit but after 3 weeks urs should still be in good condition

Jul 26th, 2008, 11:50 AM	#12
theresyresey Member Joined: Jan 2008 Posts: 78	Yea I am really hopin they find me a new one but it shouldn't be hard to find! __________________

Jul 27th, 2008, 03:11 PM	#13
prettyfit Princess HoneyMelon Joined: Mar 2006 Location: Smirkland Posts: 1,322	yes, this had happen to me before a few months ago. The trim on my wallet was peeling off and the SA was very nice and said that it was probably due to some defect when used, i had the wallet for less than 3 months and had always took care of it. I even lost the receipt and couldn't bring in the cc statement but she was very very nice and helpful and did it for me anyway even though i had no proof i bought it from the store. She did however said that she remembered that i bought it from her colleague so it was a happy ending and i couldn't be happier now that the wallet is up and running now. Hope that you could be able to settle it asap! Good luck =) __________________

Jul 27th, 2008, 11:15 PM	#14
lvdevyn purse junkie Joined: Jul 2008 Posts: 378	Omigod I am so glad you are getting a new one! That is atrocious peeling, that shouldn't be happening to our gucci pieces!

Jul 27th, 2008, 11:16 PM	#15
lvdevyn purse junkie Joined: Jul 2008 Posts: 378	I have a leather Gucci wallet and I've been using it every day for a while now and there's zero peeling of any kind.. so hopefully this is a one-off defect that won't happen again! Best of luck with your next Gucci!