Yes you can, I don't know if all repairs are free though.
I brought my tote back to Gucci because the leather on the handles were coming apart (where the leather is glued) and so I brought it back and it took them AT LEAST a month to fix! I don't even think they sent it out to headquarters, I think they just glued it back themselves and then kept it there to act like it was sent out.
I took my bag first to Gucci - instead of taking the bag in or looking at it, the SA gave me their repair center phone number! (I don't have the number any more.)
Enraged, I took it to NM. It took them about 4 weeks, but they did a great job. This was two years ago, and the repair was free. I don't know if NM will do it for free. I think it depends on the type of repair. NM will call you when they need your authorization to charge. They charged me $50 for a bag I took in early this year.
I took my bag in because the clasp broke... and they were really nice and I actually brought it at the end of the school year, so it was the one in Tysons Corner/DC-area and they just shipped it back to my house around Chicago. There was no charge, but I know it was a minor repair. When I brought it in to Saks they told me they could not fix it since there was a Gucci in the area. It did take like 3 weeks to send, fix and get back, but it was fixed so I was happy!
That's exactly what i need to get fixed! The same thing happend to the leather handles, it's split open. ugh!
Did you bring it to Gucci SF? or another Gucci in Santana Row? (I noticed that you are in nor cal)
I was talking to a girl over on LJ and the same thing happened to her Gucci bag too! :blink: I haven't bought another Gucci since.
I took mine's to Gucci SF and argh I hate it there SO much! Their customer service is absolutely horrid but that's a whole other post. If you can (if it's the same distance), take it to Santana Row's Gucci instead, they seem much nicer.
Good luck, I hope they fix it for you free of charge!
I brought my blondie hobo to get a zipper replaced and it cost me 200 dollars! And it takes 3-6 weeks to fix. I should have just brought it to some other repair shop but I was affraid they would butcher my bag!
Does anyone know if they would be able to fix the smugs on the corners of a bag? I just bought a pre-owned white leather one online. Everything looks beautiful except the corners. I want to make it perfect before I start to carry it in the summer.