Funny you should post this! I was making calls this am and in terms of customer service, I would have to say Barney's was better. Now each store could have a different policy but when I asked if there was something that could be emailed to me so that I could confirm the colors that I wanted on my bag, the Barney's SA emailed me something but the Bergdorf SA said that she couldn't because Goyard doesn't want them mailing anything.
Then when I explained that I didn't live in NY and just wanted see the visuals, she said that I could buy the bag and then take a trip to NY to pick out the colors. Now, I'm always looking for a reason to go to NY but seriously, is this supposed to be customer service?!
Glad to see this thread - I was coming to ask the same question. I live in Connecticut, so if the bag is mailed to me (out of state) I shouldn't have to pay NYC sales tax. Does anyone know if either store is better/less expensive at shipping? Thanks!
Bergdorffs. They were wonderful. I was in NYC at the beginning of the month and looked at the ST Louis. I couldn't make up my mind between the orange and the red so I left without anything. About five days later I decided what I wanted and made a call. I had my red bag the next day - no tax as I live in VA and reasonable overnight shipping. They were wonderful.
P.S. loving my bag. I have been carrying it non-stop since.
Thanks everyone. Let me add, I do not have a cc for either store, and I will be doing a monogram/stripes, so it will take a little time. Does either store ship free in that case?
I paid little on shipping from Bergdorf and a lot more from Goyard San Fran.
However if you're going to do personalization you may want to use the San Fran location for numerous reasons. Whatever you decide on, GL and have fun!