I definitely suggest purchasing at Barneys. I'm a loyal Bergdorf's customer and love shopping there. The customer experience is usually great but Barneys wins in this case! The reason I prefer buying Goyard at Barneys is because Barneys is the store that brought Goyard to the states. Goyard was trying to choose between having their bags and luggage sold at Barneys or Bergdorf's. Goyard decided on Barneys and that's why I buy their products at Barneys. It wasn't till a few years later that Bergdorf's began carrying Goyard. Just in case you want another bit of Goyard's history, it was established before Louis Vuitton. In fact, Louis Vuitton worked for and was trained at Goyard. For this reason, I choose Goyard over Louis Vuitton any day (plus it's more exclusive!).

Phyllis @ Bergdorf is super duper nice: she responds to email promptly, answered all my questions patiently and thoroughly (I did ask a lot) and on top of that, she sent a few pictures of the bag in stock since I was undecided on which bags and what colors. Very friendly and she'll give you honest opinion if you ask for her advice.

I highly recommend Phyllis @ Bergdorf! :)

Thanks everyone! I ordered the bag on Tuesday in person at BG. What bag? What color? What personalization? All will be revealed ... in four to six weeks!

Originally Posted by Damier Dork

Service is great at both Sheryl at Barney's or Phlyllis at Bergdorf are my favorites, for me it depends on who has what I need.

I totally agree.

My husband got my Goyard m Bergdorf. He is not easy to please and he raves about his experience. I'm no a fan of Barneseys though

Hi all! If anyone has Phyllis' contact info (work email/work ph) or another Bergdorf's SA could you please pm me? Looking to get a St. Louis! Thanks!

I purchase at both Bergdorf's and Barneys, just depends on where I am that day. Also it completely depends on what I'm looking for and who has what in stock. Bergdorf's seems to have a better variety of the smaller items.

I got my Goyard at Barneys. I went to both to check out the selections and I found the sales people at Barneys a lot more friendly and easy to work with.

I work with the same woman at Bergdorfs all the time and she's very knowledgeable about the product. At Barneys everytime I go there's someone different there. I have found them to be not as knowledgeable or forthcoming with info but that really doesn't matter because I always know what I'm looking for.

One woman I worked with at Barneys was wonderful and the other girls I could take or leave.