Hello dearest purse forum members!
There have been several postings recently on our mail order service at our outlets and I thought some things could use a bit of clarification. We have put much thought into what product is sold as well as our return policies and I hope that this posting will help to answer any questions.
I've always found SM's customer service to be brilliant & I, for one, don't want to see the end of the mail out service. J
Thanks, SarahJane!
Please use this time to ask me any questions regarding the outlets, I am at your service! Happy shopping!
Love,
Mulberry
There have been several postings recently on our mail order service at our outlets and I thought some things could use a bit of clarification. We have put much thought into what product is sold as well as our return policies and I hope that this posting will help to answer any questions.
- The product sold at Mulberry outlet stores consists of past season items, special items made exclusively for the outlets, and items that do not meet Mulberrys strict regulations for sale in our retail stores (thus offered at 30% off).
- The Shepton outlet also sells damaged/returned products which can easily be identified by a 00 stamped inside the item.
- Outlets offer refunds if a product purchased in the store is faulty.
- When handling phone orders (also known as mail orders), the staff will take the time to describe any visible flaws to the customer. Staff will not intentionally be misleading on the condition of the products, as it would only leave customers with a poor impression of the brand.
- The Outlets are pleased to offer the mail order service to customers in the UK (shipping and billing address must be within the UK due to credit authorisation).
I've always found SM's customer service to be brilliant & I, for one, don't want to see the end of the mail out service. J
Thanks, SarahJane!
Please use this time to ask me any questions regarding the outlets, I am at your service! Happy shopping!
Love,
Mulberry