No Help from UK Customer Services

nickkyvintage

Bag Pervert!
O.G.
Feb 25, 2006
2,866
7
hm... i purchased a Damier speedy 30 in jan (as you can see in my pic) and i wanted to get a luggage tag seperatly and have it heat stamped with my initials. I already own a vachetta luggage tag but i wanted one that matched my bag.

So i spoke to a customer services agent and they didnt have a clue whether the speedy 30 came with a tag or not. I told them that it dosnt and i wanted to purchase one seperatly and have it heat stamped.

I was imformed that it wasnt possible :S im certain it is as i've seen other ppl on the forum have this done!

Can anybody give me a telephone number for one of the london stores so i can call them directly and ask, as customer services seem to have no clue.


Im so annoyed and confused that "customer services" have no idea about the products they sell!:tdown:
 
so am i customer service sucks they told me that there was no such thing as a limelight.... then said there is but it was exclusiveto usa. they havent got a clue turns out my store had one anyway and i missed out coz of lv services. im sure you can get a tag i thought i saw one too besides if its not common im sure they will special order one for you. just go into ur lv shop. good luck
 
Maybe they were just confused if you mentioned anything about the speedy and luggage tag in the same conversation, haha. Try asking for a vachetta luggage tag directly and for it to be heatstamped.

I think they get so many unusual enquiries from customers that they try to second guess us, lol
 
Maybe they were just confused if you mentioned anything about the speedy and luggage tag in the same conversation, haha. Try asking for a vachetta luggage tag directly and for it to be heatstamped.

I think they get so many unusual enquiries from customers that they try to second guess us, lol


Don't ask for a vachetta tag, whatever you do, if you want one to go with the Damier speedy. Otherwise you're going to get a light-colored tan one that goes with the mono speedy.

Just tell them you want a luggage tag for the Damier Keepall. You can always say you lost yours and need to replaced it. Just don't ask for vachetta, or you'll get the wrong thing.
 
thank you everybody!!! i was soo annoyed i had to take myself shopping to calm down, haha!

I am goign to try calling again 2moro and asking to be put through to a store because like you all have agreed, they are truly useless!!!!
 
When I was in London 3 weeks ago, I bought a luggage tag from the Bond Street store and got it heatstamped there as well. The large luggage tag (for the Keepall) costs £21 and the heatstamping took 4 days. Good luck!