went to the store today and saw the new epi colours, they are both lovely but decided to get the new epi pomegranate in pochette montaigne.
came home happily and started taking pix of my new baby
and guess what i saw?!
SCRATCHES on the leather?!!!!!!
so i called the store immediately but got transferred to the customer service centre, explained everything and they told me to return the bag! but the store said it was the only one!!! i got transferred to the store and the SA said i should take it back and they will give me a new one!
i thought it was the only one in the store?!!!
but anywayz, i have the zippy coin purse in the same colour too
look at the pix, it's really obvious isn't it?!
i'm really sad and dissappointed....
why has the quality of their items dropped?!
i've had to return my bellevue PM because the gel on the handles went open......
later, i went to the other store (Collins St), went in, it was really busy and crowded so i waited patiently to be served... but no one noticed me, so i've had to speak up.
I asked the lady about the new turqoise inclusion bracelet because it was sold out at the Crown store, guess what the lady said?! this is the dialogue....
me: do you happen to have the new turqoise/green inclusion bracelet?
SA: what? greY?
me: no, the green...turqoise?! the same green as the hair cubes?
SA: no..we've never made that bracelet in green
me: yes
SA: NO! WE DON'T!!
me: yes, you do. i've seen it!
SA: NO WE DON'T! I'M THE STOCK MANAGER AND I THINK I KNOW WHAT WE HABE AND DONT!
me: i've seen it on the website and i've seen pix of it!! i'm pretty sure that you do!
SA went off without saying a word, went to the comp and started looking...she was banging on the keyboard and she couldn't find it.
she went through the look books, it looked like she was going to tear the pages apart coz she was so rude...and obviously she couldn't find anything.
she went to another SA and asked whether they have the green, the other SA said no, they don't come in green...
so she went off to another gent SA and said that I insisted that there is a green bracelet but there isn't one!
so the gent SA came over and said they don't have it in green and asked wherer i saw it.
i told him.......It's on the Louis Vuitton website and i have seen a friend's green bracelet!
and of course, i came home without a turqoise bracelet.......
i'm really upset with their customer service.....and manners...
perhaps it's just me...because i've heard TPFers who shops at the Collins st store saying how good their service were....perhaps they just don't like me........
came home happily and started taking pix of my new baby
and guess what i saw?!
SCRATCHES on the leather?!!!!!!
so i called the store immediately but got transferred to the customer service centre, explained everything and they told me to return the bag! but the store said it was the only one!!! i got transferred to the store and the SA said i should take it back and they will give me a new one!
i thought it was the only one in the store?!!!
but anywayz, i have the zippy coin purse in the same colour too
look at the pix, it's really obvious isn't it?!
i'm really sad and dissappointed....
why has the quality of their items dropped?!
i've had to return my bellevue PM because the gel on the handles went open......
later, i went to the other store (Collins St), went in, it was really busy and crowded so i waited patiently to be served... but no one noticed me, so i've had to speak up.
I asked the lady about the new turqoise inclusion bracelet because it was sold out at the Crown store, guess what the lady said?! this is the dialogue....
me: do you happen to have the new turqoise/green inclusion bracelet?
SA: what? greY?
me: no, the green...turqoise?! the same green as the hair cubes?
SA: no..we've never made that bracelet in green
me: yes
SA: NO! WE DON'T!!
me: yes, you do. i've seen it!
SA: NO WE DON'T! I'M THE STOCK MANAGER AND I THINK I KNOW WHAT WE HABE AND DONT!
me: i've seen it on the website and i've seen pix of it!! i'm pretty sure that you do!
SA went off without saying a word, went to the comp and started looking...she was banging on the keyboard and she couldn't find it.
she went through the look books, it looked like she was going to tear the pages apart coz she was so rude...and obviously she couldn't find anything.
she went to another SA and asked whether they have the green, the other SA said no, they don't come in green...
so she went off to another gent SA and said that I insisted that there is a green bracelet but there isn't one!
so the gent SA came over and said they don't have it in green and asked wherer i saw it.
i told him.......It's on the Louis Vuitton website and i have seen a friend's green bracelet!
and of course, i came home without a turqoise bracelet.......
i'm really upset with their customer service.....and manners...
perhaps it's just me...because i've heard TPFers who shops at the Collins st store saying how good their service were....perhaps they just don't like me........
