Hey everyone I was wondering how much commission Gucci SA's recieve. I was also wondering if a supervisor is higher than a manager at Gucci.
I went to the Gucci store in Waikiki (Hawaii), before I went there I called ahead if they had a certain messenger bag available it was on the pre-sale list online and the usual Gucci store in Ala Moana had it sold out. The kind SA said it was available and if I wanted to put it on hold I’d have to pay by credit card over the phone. I told her I was going to visit the store tomorrow because I wanted to see it and she said okay. She gave me her name and times to visit her.
This was my first time buying from the flag-ship store so I was kinda hesitated to go because I was used to going to the boutique in Ala Moana. When I entered I saw a security guard standing and a couple of people in there. No one came up to greet me or ask if I needed anything. I walked around a couple of times and no SA would come up to me so I got frustrated and when up to an SA that was having a conversation with another SA. I asked her if a certain lady was working because I had an appointment with her. When I asked her name she was in shock (like I haven’t seen you here before. You don’t look like the ‘typical’ customer. [I’m also a male and 18 years old]). She rushed to call her and the SA that I talked over the phone came up to me and called me by my name greeting me. She gave me a history of their flag-ship store where it’s the third largest etc. and told me to take my time. She gave me a tour and showed me all the pre-sales they had and told me when the next one was going to be. Other SA’s were looking at me like 'what the ..."? and I was kind of embarrassed because it looked like I was a serious shopper. I also bought a wallet and she gave me her opinions on it. She was even kind enough to bring out chocolates truffles for me to eat while I waited for my order to process. She said these are supposed to be for the weekend but what the heck. This is when the other SA’s eyes just went wide open. I asked for her card and she was kind enough to give it to me and told me that she will contact me when they have new styles and sales. Ohh yeah and the messenger bag, she also put it on hold for me and she told me on the phone that I’d have to pay for it to put it on hold. She was soo nice. It said on her card she was a supervisor too!
I went to the Gucci store in Waikiki (Hawaii), before I went there I called ahead if they had a certain messenger bag available it was on the pre-sale list online and the usual Gucci store in Ala Moana had it sold out. The kind SA said it was available and if I wanted to put it on hold I’d have to pay by credit card over the phone. I told her I was going to visit the store tomorrow because I wanted to see it and she said okay. She gave me her name and times to visit her.
This was my first time buying from the flag-ship store so I was kinda hesitated to go because I was used to going to the boutique in Ala Moana. When I entered I saw a security guard standing and a couple of people in there. No one came up to greet me or ask if I needed anything. I walked around a couple of times and no SA would come up to me so I got frustrated and when up to an SA that was having a conversation with another SA. I asked her if a certain lady was working because I had an appointment with her. When I asked her name she was in shock (like I haven’t seen you here before. You don’t look like the ‘typical’ customer. [I’m also a male and 18 years old]). She rushed to call her and the SA that I talked over the phone came up to me and called me by my name greeting me. She gave me a history of their flag-ship store where it’s the third largest etc. and told me to take my time. She gave me a tour and showed me all the pre-sales they had and told me when the next one was going to be. Other SA’s were looking at me like 'what the ..."? and I was kind of embarrassed because it looked like I was a serious shopper. I also bought a wallet and she gave me her opinions on it. She was even kind enough to bring out chocolates truffles for me to eat while I waited for my order to process. She said these are supposed to be for the weekend but what the heck. This is when the other SA’s eyes just went wide open. I asked for her card and she was kind enough to give it to me and told me that she will contact me when they have new styles and sales. Ohh yeah and the messenger bag, she also put it on hold for me and she told me on the phone that I’d have to pay for it to put it on hold. She was soo nice. It said on her card she was a supervisor too!
![[coco]](/data/avatars/m/87/87037.jpg?1295574127){kind=avatar}
. She gave me her card after we paid, and she was also a supervisor.. She's probably the same person who helped you. I dont understand why these SA's are so snooby, don't they realize that the nicer you are the more repeat customers they'll get?