Ok,
There have been Royal Mail postal strikes going on here recently, so when I sold a bag on Ebay, the buyer asked me to send it via courier to ensure that she got it within a reasonable time frame.
I sent it using DHL. The courier guy came and picked it up, but when they tried to deliver the first time, the buyer wasnt home, and according to the DHL tracking page, they left a card. When they tried again she still wasnt around so DHL say that the driver left the box around the back. The womans address is number 85 and the driver says that the door number around the back was 85a.
Now the woman buyer swears blind that 85a doesnt exist but DHL say that the driver left the parcel there, and as far as they are concerned, they have done their part by leaving the parcel and a card, and I cant claim for a loss of parcel because they delivered it. However the buyer is saying that she knocked on all her neighbours doors and no one has the parcel, and she says that no card was ever left.
She is saying that I need to make a claim so I can refund her.
I called the delivery manager today and told him all this, and he says that the buyer has also called him, and he told her that the parcel was delivered. I asked the manager if he wouldnt mind asking the driver to stop by and take a photo of this mysterious 85a door to see if it really does exist.
If it does, but the buyer still says she hasnt got the bag, should I risk a negative by not giving her a refund? She paid via Paypal so what would happen if she makes a claim against me through them? Would they side with her? I have proof of using the courier.
Its all a bit of a mess and I dont know who to believe....
There have been Royal Mail postal strikes going on here recently, so when I sold a bag on Ebay, the buyer asked me to send it via courier to ensure that she got it within a reasonable time frame.
I sent it using DHL. The courier guy came and picked it up, but when they tried to deliver the first time, the buyer wasnt home, and according to the DHL tracking page, they left a card. When they tried again she still wasnt around so DHL say that the driver left the box around the back. The womans address is number 85 and the driver says that the door number around the back was 85a.
Now the woman buyer swears blind that 85a doesnt exist but DHL say that the driver left the parcel there, and as far as they are concerned, they have done their part by leaving the parcel and a card, and I cant claim for a loss of parcel because they delivered it. However the buyer is saying that she knocked on all her neighbours doors and no one has the parcel, and she says that no card was ever left.
She is saying that I need to make a claim so I can refund her.
I called the delivery manager today and told him all this, and he says that the buyer has also called him, and he told her that the parcel was delivered. I asked the manager if he wouldnt mind asking the driver to stop by and take a photo of this mysterious 85a door to see if it really does exist.
If it does, but the buyer still says she hasnt got the bag, should I risk a negative by not giving her a refund? She paid via Paypal so what would happen if she makes a claim against me through them? Would they side with her? I have proof of using the courier.
Its all a bit of a mess and I dont know who to believe....