phone order/SA question

Nancy in VA

Nancy in VA

Bal & Legacy Lover
O.G.
Aug 21, 2006
5,051
2,547
#1
I just got my first Coach preferred customer card with the 25% off and it is burning a hole in my pocket.

My nice SA must have signed me up - anyway - if I call in a phone order to my local Coach store - how will my SA gets credit for the sale?
 
#2
i don't think you can order for pce over the phone. certain stores allow it i guess and what do you mean by credit for the sa? they do not work on commission if that is what you are asking.
 
#4
they don't work on commission, but most places have some sort of motivation for sales, no? like incentives, but it's not commission, per se.
 
#7
If you cant use the discount on a phone order - I guess I will just go to the store and find my favorite SA. I sure hope they get an incentive. They must
 
#8
there's some sort of incentive. more like a bonus, as i understand it.

just call up and explain you'd rather do a phone order for pce and see what they say.
 
#9
At least at the outlets, the SA's sales are kept track of, and if they hit a certain number by the end of the year then they get some kind of cash bonus. I would imagine it's the same in the boutiques.
 
#11
yes, i think they do get incentives. because when you buy things, your SA will usually write down on a Coach post it pad the item #, etc. of the things they sold to you and will enter it into the computer with THEIR name on it. or this is how they do it at my Coach.
 
#12
crazy4coachbags said:
I was told by a SA at an outlet store, that they earn points for all their sales and that they redeem them for merchandise.
Click to expand...

I wish this was true! :nuts:

I can't really go into detail, but yes- like any non-commission store sales are tracked for each SA and there are store-wide monthly bonuses and yearly individual ones. We are rewarded for our hard work!
 
#14
I've called in PCE orders before with no problem. Sometimes they have to charge you a 'call in fee' of $8.00 or something to process it, which may be worth it if your store is far away. I've only been charged that once--most of the time they are kind enough to just take care of it for me.

If you know what you want, then just call it in.
 
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