So in June I sold a this spy bag http://cgi.ebay.com/ws/eBayISAPI.dl...MESO:IT&viewitem=&item=200114265974&rd=1&rd=1
I gave the buyer many quotes from different shipping vendors but she repeatedly requested USPS. I also insured the item for the max I was allowed and shipped her item on June 3rd. I sent the buyer the tracking numbers and thought all was good until I was notified that she did not get the package on june 8th when an attempt was made by USPS and she wanted to know where the package was. Many calls on my end to USPS, and Canada post which was rude and informed me they do not do searches for US customers. Knowing that I requested a search on the item to find out where it was and if was being shipped back to the US or lost so I could start the claim process.
USPS told me that it takes 1-5 business days on their end but up to 30 days for a search by Canada post. In the meantime it is me doing the calling and trying to find this item even though the buyer said that she would be responsible if anything should happen. I have emailed her on a daily basis and tried to be a responsible seller. I really feel bad for this girl but really she should have just paid the extra for fedex, which I also told her because I have never had a problem with them. I just at this point dont know what to do and fear I am going to have to request another search for the item.
Right now she is trying to locate it using Canada post and I really do hope she finds it. One big headache I am never again shipping to Canada, well at least not using USPS.
I gave the buyer many quotes from different shipping vendors but she repeatedly requested USPS. I also insured the item for the max I was allowed and shipped her item on June 3rd. I sent the buyer the tracking numbers and thought all was good until I was notified that she did not get the package on june 8th when an attempt was made by USPS and she wanted to know where the package was. Many calls on my end to USPS, and Canada post which was rude and informed me they do not do searches for US customers. Knowing that I requested a search on the item to find out where it was and if was being shipped back to the US or lost so I could start the claim process.
USPS told me that it takes 1-5 business days on their end but up to 30 days for a search by Canada post. In the meantime it is me doing the calling and trying to find this item even though the buyer said that she would be responsible if anything should happen. I have emailed her on a daily basis and tried to be a responsible seller. I really feel bad for this girl but really she should have just paid the extra for fedex, which I also told her because I have never had a problem with them. I just at this point dont know what to do and fear I am going to have to request another search for the item.
Right now she is trying to locate it using Canada post and I really do hope she finds it. One big headache I am never again shipping to Canada, well at least not using USPS.