Do you tell the truth or tell them what you think they want to hear? Or something in between?
At Hermes Alaska today, a young woman and her older companion were looking at a Rouge H Clemence Evelyn and an 32cm Orange Swift Retourne Kelly. She was having a difficult time deciding which bag she wanted and enlisted my help. She looked terrific with the Evelyn, like it was made for her, and she might have looked great with a Kelly in another color. The orange was awful with her skin tone. Seriously awful.
Her companion offered her no help whatsoever, and simply asked her to decide. Her SA also kept completely quiet, probably wishing for the Kelly sale.
So, what did I do? I told her that the Evelyn looked fabulous on her (because it did) and didn't say anything at all about the Kelly. I could have suggested that she consider looking at Kellys in other colors, but kept those thoughts to myself. Should I have spoken up? Would you?
At Hermes Alaska today, a young woman and her older companion were looking at a Rouge H Clemence Evelyn and an 32cm Orange Swift Retourne Kelly. She was having a difficult time deciding which bag she wanted and enlisted my help. She looked terrific with the Evelyn, like it was made for her, and she might have looked great with a Kelly in another color. The orange was awful with her skin tone. Seriously awful.
Her companion offered her no help whatsoever, and simply asked her to decide. Her SA also kept completely quiet, probably wishing for the Kelly sale.
So, what did I do? I told her that the Evelyn looked fabulous on her (because it did) and didn't say anything at all about the Kelly. I could have suggested that she consider looking at Kellys in other colors, but kept those thoughts to myself. Should I have spoken up? Would you?