Hi ladies,
I just sold a brand new Céline trio bag (yellow) with tags attached and receipt. I had never used it before. I shipped the bag the day after. The buyer received the bag and sent me an email saying "Hi I got the bag, it lovely. But there's some sticky sticker marks on the backest pouch. I've wiped most of it off but there's a stubborn black mark still. Can I send you a photo".
i'm sure there were no black mark when I sent the bag, If there were some sticky marks, they must have been tiny and invisible in terms of color, otherwise I would definitely had spotted them. My guess is that they turned black when they were wiped off... (often the case with adhesive marks).
She sent me 3 pics with tiny black marks (on the yellow bag, so it's visible now). She just sent me the pics without asking anything.
Any idea how I should react ? I guess I can't refund anything now that the bag has changed (she shouldn't have touched it, right ?)
The best I can do is trying to find what product she can use to remove the mark maybe ?
Thanks for your advice ladies, i never had any problems before
I just sold a brand new Céline trio bag (yellow) with tags attached and receipt. I had never used it before. I shipped the bag the day after. The buyer received the bag and sent me an email saying "Hi I got the bag, it lovely. But there's some sticky sticker marks on the backest pouch. I've wiped most of it off but there's a stubborn black mark still. Can I send you a photo".
i'm sure there were no black mark when I sent the bag, If there were some sticky marks, they must have been tiny and invisible in terms of color, otherwise I would definitely had spotted them. My guess is that they turned black when they were wiped off... (often the case with adhesive marks).
She sent me 3 pics with tiny black marks (on the yellow bag, so it's visible now). She just sent me the pics without asking anything.
Any idea how I should react ? I guess I can't refund anything now that the bag has changed (she shouldn't have touched it, right ?)
The best I can do is trying to find what product she can use to remove the mark maybe ?
Thanks for your advice ladies, i never had any problems before