okay. so i went out of town this weekend (btw, switchfoot puts on a GREAT concert, hehe) and hit up coach before leaving, so i could do some pce stuff.
first the good: i found my carly in chambray!!! apparently, there were 2 left in a store in connecticut and my sa begged for them to let me do the pce (since it's a phone order). and they DID! so i'm definatley thrilled about that. and i don't care what anybody says about it- i got that freaking bag back and i'm gonna love it!!!
AND, i was talking with the manager about the ergo and how that was what i really wanted. SO, he was the one who suggested a little loophole with ergo. he told me to buy something that was the same price as the ergo- and when ergo came in, just exchange the one i got. SO, i think i'm gonna end up with the scarf print ergo (not even sure what i bought that was $328, lol. i should look that up).
and other than that, i haven't ordered anything new. i'm thinking about a new wallet, though- but i'm not sure. oh, i got something for raok- but that's a secret.
anyways, i definately left VERY happy and thrilled with the customer service.
and now what has me totally bummed...a month ago, i took in my black legacy shoulder bag for repairs. couldn't be repaired, so i got that letter for the full price back (still gotta use it. sa said to keep it for a rainy day, lol). no big deal.
...but now my beloved, gorgeous whiskey shoulder bag now has a broken turnlock. it happened at the concert, so i'm missing a piece. i called my sa and she said they would probably just replace the bag- or send out a letter. and i am SO bummed because that bag is just absolutely perfectly broken in and looking gorgeous. and when i went in for pce, i even got compliments from the sa's about how wonderful it looked and that i must've been taking great care of it.
i'm trying to stay totally positive, but i can't help but feel like that legacy breaking broke my spirit. so, thank GOODNESS coach has such a great guarantee on their bags!!!
*sigh*. thanks for listening to me rant, hehe.
first the good: i found my carly in chambray!!! apparently, there were 2 left in a store in connecticut and my sa begged for them to let me do the pce (since it's a phone order). and they DID! so i'm definatley thrilled about that. and i don't care what anybody says about it- i got that freaking bag back and i'm gonna love it!!!
AND, i was talking with the manager about the ergo and how that was what i really wanted. SO, he was the one who suggested a little loophole with ergo. he told me to buy something that was the same price as the ergo- and when ergo came in, just exchange the one i got. SO, i think i'm gonna end up with the scarf print ergo (not even sure what i bought that was $328, lol. i should look that up).
and other than that, i haven't ordered anything new. i'm thinking about a new wallet, though- but i'm not sure. oh, i got something for raok- but that's a secret.
anyways, i definately left VERY happy and thrilled with the customer service.
and now what has me totally bummed...a month ago, i took in my black legacy shoulder bag for repairs. couldn't be repaired, so i got that letter for the full price back (still gotta use it. sa said to keep it for a rainy day, lol). no big deal.
...but now my beloved, gorgeous whiskey shoulder bag now has a broken turnlock. it happened at the concert, so i'm missing a piece. i called my sa and she said they would probably just replace the bag- or send out a letter. and i am SO bummed because that bag is just absolutely perfectly broken in and looking gorgeous. and when i went in for pce, i even got compliments from the sa's about how wonderful it looked and that i must've been taking great care of it.
i'm trying to stay totally positive, but i can't help but feel like that legacy breaking broke my spirit. so, thank GOODNESS coach has such a great guarantee on their bags!!!
*sigh*. thanks for listening to me rant, hehe.
Maybe if you explained how attached to the bag you were they could just replace the turnlock instead of the whole bag?
