I bought my Holiday Patchwork Duffle on Coach.com. The gold started coming off of a gold leather patch, Coach says that it is probably defective and they would replace it. I sent the bag in (what choice did I have? I couldn't keep using it like that) and now they are going to charge me $20 to examine the bag for repair! Why would they charge me to replace my bag, that I paid $300 for, that is defective? I don't understand why. I would understand if the bag were older or the problem was because of wear and they were doing it more as a courtesy, but not for a manufacturing defect. My only other choice was to drive about 200 miles to my closest Coach store LOL. $20 isn't alot of money, but it's the point, why spend more on a bag that already cost $300!