A few weeks ago, I ordered the denim spy that Jomashop had on sale for $759 and was very excited because I had read great reviews on tPF about their website and authenticity. So I received my denim last Friday and was a little disappointed. The purse itself looks authentic, beautiful and great (I will be posting some pictures on the authentication thread later tonight to make sure) but the dust bag was in horrible condition!!
The drawstring area was ripped so I couldnt even close the bag. Also, the packaging of the purse couldve been better. They had the purse in the dust bag but it wasnt closed (because the drawstring area was torn) so the purse was literally half in/half out of the dust bag when I opened the box. Also, they didnt use any packaging supplies to protect the purse! No bubble wrap or foam or anything. The card board box they shipped it in was obviously reused because there was old packaging tape all over the box so that left dirt and light stains all over the white dust bag!
So I couldnt call them until today because Jomashops customer service is closed on the weekends!! (Another negative). And their customer service lines waiting time is really long. I literally had to wait 10 minutes before getting connected with a customer service rep. The lady who helped me was pretty nice though. She apologized for the ripped dust bag and gave me a $25 credit because they werent able to send me another one. I am going to try to sew the dust bag myself and clean off the dirt stains so I guess Ill have to settle and itll be fine. Ill totally get over it but I mean I expected a NEW dustbag and at least a Fendi Box because I paid about $800 for my spy!
Anyway, that is my experience with Jomashop. Pending on whether my Spy is truly authentic, Im not sure if I will go through them again in the future. Ill keep you all posted as to how my authenticity thread turns out. Thanks for reading if you read this far. :s
The drawstring area was ripped so I couldnt even close the bag. Also, the packaging of the purse couldve been better. They had the purse in the dust bag but it wasnt closed (because the drawstring area was torn) so the purse was literally half in/half out of the dust bag when I opened the box. Also, they didnt use any packaging supplies to protect the purse! No bubble wrap or foam or anything. The card board box they shipped it in was obviously reused because there was old packaging tape all over the box so that left dirt and light stains all over the white dust bag!
So I couldnt call them until today because Jomashops customer service is closed on the weekends!! (Another negative). And their customer service lines waiting time is really long. I literally had to wait 10 minutes before getting connected with a customer service rep. The lady who helped me was pretty nice though. She apologized for the ripped dust bag and gave me a $25 credit because they werent able to send me another one. I am going to try to sew the dust bag myself and clean off the dirt stains so I guess Ill have to settle and itll be fine. Ill totally get over it but I mean I expected a NEW dustbag and at least a Fendi Box because I paid about $800 for my spy!
Anyway, that is my experience with Jomashop. Pending on whether my Spy is truly authentic, Im not sure if I will go through them again in the future. Ill keep you all posted as to how my authenticity thread turns out. Thanks for reading if you read this far. :s
