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In Phoenix, Arizona, it also has a final clearance store even more discounted than the Rack where items that can't be sold anywhere else are sold. It is called Nordstrom Last Chance. I notice that many eBay sellers with heavily discounted Nordstrom items are from AZ.

YES. When I visited Phoenix last year, I checked out Last Chance. I thought it was the NR outlet but it was more than that. This is apparently where they sell the returned merchandise they accept.

Some examples of what I found at Last Chance. They had a bin of bras. All were $5.99- lots of great brands like LeMystere and Chantelle. The new merchandise was mixed in with clearly worn and washed bras as well. I found a white Kooba purse that someone had spilled punch or red wine on. Maybe it happened at the store, but I thought it was a return. It was still $100! There were a ton of mens suits that had been altered and then returned.

It's an interesting place. Some definite deals, but there was some pretty gross merchandise too.

Nordstrom is famous for its generous return policy. (Use Google to find the urban legend about them allowing the return of car tires!)

It is one of the few stores that still really does still believe the customer is always right.

If the purse is marked, the Nordstrom store will not take it back.
1. as many have sd -- its a rack item which Nordstrom the dept. store will not honor their 'liberal' return policy.
2. this item could be an internal sale item -- meaning the seller could be an employee who bought it at the Nordstrom employee sale (employees get drastic discount for items they cannot sell on the floor) which Nordstrom mark these items so it cannot be returned for higher value.

Basically -- if you buy the choo bag it will be a final sale unless the seller takes it back, no one else would.

Originally Posted by MOWCAM

Hm. so this might be a sales associate selling a returned item?

that's what it sounds like by the narrative. a bit shady if you ask me, it could be stolen even.

Originally Posted by alliemia

that's what it sounds like by the narrative. a bit shady if you ask me, it could be stolen even.

yeah... but who would then steal a USED bag?? And not aim for a NEW one, i mean ;-) Its like - if you're gonna be a criminal, then why?


(or maybe you mean like a purse-napper, not someone who'd steal from a store...)

I was told that even the SA know about the serial handbag returners and is notoriously known as buying the bag and use it for 2 months and return it and they still allow that, it's crazy!

i received a bag as a present. (a thank you gift for helping someone out) Im not sure about the return policy but have heard good things. i received a Kate Spade purse and if im reading the receipt sticker correctly it says it was purchased in2004. the tags are on it, it has NOT been used and when i called customer service they said bring it back but i wasnt sure what anyone's thoughts on this was? i feel guilty but it is a 175.00 bag. i could put that towards another bag.

ummm...2004??????LOL!as in over 6 YEARS ago????
I DOUBT u will be b able to return it...sell it on EBAY or craigslist maybe?

They might give you a few bucks because that is all it's gonna be worth.

What do you mean about the "receipt sticker"? Do you mean Nordstrom's own shank barcode sticker that's placed on an item's price tag? I don't think the year is noted on those stickers.

Granted, even if it's a 2004 bag, you didn't use it. If the bag really is that old, then that bag will either be filtered over to Nord Rack or to Last Call. It's too old to sell on the floor at Nordstrom.

You should be fine w/your bag return though since you have proof of purchase. Nordstrom does have one of the most lenient return policies out there.

If you didn't provide proof of purchase, then Nordstrom would refund you the current selling price (which would be mighty, mighty low, if your 2004 figure is accurate). The other option if you didn't have proof of purchase is an outright refusal to process the refund. Although people say you can take anything back to Nordstrom, that is becoming less and less true. I have seen managers refusing to honor returns, esp. from high-end departments (savvy and tbd). There is just a lot of retail return abuse. Thank goodness Nordstrom is cracking down.

2004?! Are you serious?!

I am sure that Nordstroms will take it and refund you. They are that good to their customers.

But IMHO, if it were me would be ashamed and would not return something of 6 years ago. I would feel it seems dishonest and shameless.

Nordstroms will refund it if you have some type of proof of purchase. It is up to you if you want to proceed but if you do I'd at least be very loyal to them in the future as a customer.

Nordstroms will definitely refund it.

What do you mean "receipt sticker"??