No it has nothing to do with a restocking fee--- they made another mistake. I have the email to prove what they said they were going to refund me and my bank account is totally different.
They were covering for their mistake to make me happy - and I didn't even escalate it to Ann or Jeff or whomever the owner is-- I just told the operations manager I will no longer do business with them since they lacked integrity with my transaction.
I will call them Tue morning , thankfully, I have the email. I see that I am not the only one not happy with them. It is all good though since I need to stop shopping anyway.
Do let Jeff know. They would want to know when stuff like that happens I would think. I re-read your post and saw they waived the restock, sorry about that. hopefully it will get resoved for you today!
Of all the resale/consignment shops I've used, Ann's is VERY low on my list... I do not like how they operate. Their website, some people there are cold. And their return policy is absolutely the worst. They also don't give estimates for consignment unlike other places, their first step is to just mail them your things. I have not had a good experience with Ann's at all. Others are much better, imo. OP I hope you got everything straightened out!
I consign with Lindas stuff, and she also does not give estimates upfront, but you mail the stuff and they list. If you don't like a price you have to check it and tell them. I'm thinking this is common for online consignment?
The one's that buy from you, yoogis or BBOS do tend to low ball like crazy...It's a conundrum. For very easy to sell, like LV or Chanel, I would list on ebay myself. For other stuff, I take the hit (38%) and consign with Linda. At least I don't have to deal with the bay on it.
All of my experiences with Ann's have been nothing short of fabulous. Great correspondence through email (some even replied to by Ann herself), friendly staff on the phone, and through Facebook. I have sent items to them for consignment -- all of them have now sold. They get a great variety of stuff and in all my experiences that stay very well connected to their customers. They are my favorite online consignment boutique. :)
I've gotten a lot of things from AFF and have been very happy with their service. There was a Hermes bracelet I was considering once and I emailed for a more detailed condition description and they said if I wasn't pleased with the bracelet, I could just send it back. Though they didn't mention restocking fees.
Either way, I got my first Balenciaga bag from them and it was in way better condition that described, it is still my very fave Bal Bag. It even came with extra tassels, which weren't mentioned in the description.
I saw a bag I am really interested on their website so I did a quick search here and found mostly good reviews though this quite recent post is making me think twice.
However I decide to give them a shot.
I talked to a female rep there called
Sarah about the purse I am interested yesterday morning and requested an additional photo to be emailed to me. She took down my name and email and said I should receive photos within 24 hours. She also said in the meantime they will put the purse on hold for me. I also emailed Ann's email about this.
This morning I still didn't receive any email, neither from the photographer nor from Ann. The bag now shows: on hold. I called again and got Sarah. I told her I haven't received any photos. She said they had a lot of photo requests yesterday and reassured me I should receive photos today and the bag is on hold for me. However, I checked my email again at 6pm and still nothing from them. The website now shows the bag is on layaway.
I sent Ann another email regarding the confusion. I'm also going to call them first thing in the morning. I definitely would say my experience so far with them is nowhere near fabulous.