I love gilt. They have great customer service. Shipping rates are pretty high if you ask me though (I've paid $9.95 for a ring, come on!). And shipping can take a while...but they are usually right in their estimated range. I haven't bought clothing on there...only jewelry and the only piece of advice I can give is research your purchases and really look closely. Sometimes something will look like it is tourquoise and it will really be a colored resin, for example. So basically what I mean is that sometimes the quality isn't quite what it looks like in the picture. I definitely much prefer Gilt over Hautelook though.