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DO NOT BUY from IDEELI

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Apr 15, 2010, 7:06pm   #61
wonderwoman9's Avatar
wonderwoman9
♥ 30STM
i recently ordered from ideeli and received it FAST! never had to return anything yet.......
Apr 15, 2010, 7:09pm   #62
m
mulberrymaster
Account Deactivated
I dont mind waiting a bit longer for the item if i save a bit of money.
Apr 16, 2010, 11:39am   #63
A
Aric
ideeli, Inc.
Originally Posted by hokka
i have ordered from ideeli a few times. like others, i was fine until i had a problem.

i bought an RM bag pictured with signature hardware - it was a waitlisted item and they decided to produce a bunch for the waitlisted people. i received it and it didn't have the hardware pictured in the photo. the listing did not say anything about what was being sold might differ from the photo.

i wrote to them the day i received it to tell them i was unhappy - it took them three days to respond to say that CS would contact me. more than 2 weeks later i hadn't heard from anyone else at ideeli, so i wrote again. no response.

about two weeks after THAT, i wrote to a different email address and they finally responded - i threatened a chargeback at that point. but all they said was, "Thank you for contacting us. We are sorry to hear that you feel your item was not as advertised" and offered me a return label, which i could use to return the item so that they could "inspect the item to determine whether or not it is actually not as advertised. If it is, we replace the item if it is in stock, if not we will issue you a full site credit... We will contact you to let you know our decision about the error." Never said what happens if they decide that it's not their error.

i ended up selling the bag instead. i wasn't going to deal with their bs.

i don't think i've bought from them since, although i do look at their merchandise sometimes. i love gilt and will keep buying from them.

Hokka,

I am extremely sorry you received such a poor customer experience when shopping with ideeli.com. There is no excuse for that and I apologize. We have been working our hardest to increase our service to be the best level it can be for our members. I truly hope you will allow us another opportunity to show you what a great shopping experience using ideeli can be.

Best,

Aric
Apr 16, 2010, 6:44pm   #64
jmcadon's Avatar
jmcadon
Jimmy Choo lover
Got my item today...yipee.
Apr 19, 2010, 8:48pm   #65
jmcadon's Avatar
jmcadon
Jimmy Choo lover
^^Uh-oh...I think I am going to return it. I hopefully will get my email with the shipping label soon. I requested it several hours ago.
Apr 20, 2010, 8:19am   #66
A
Aric
ideeli, Inc.
Originally Posted by jmcadon
^^Uh-oh...I think I am going to return it. I hopefully will get my email with the shipping label soon. I requested it several hours ago.
Remember that the return shipping labels come from UPS and not ideeli. It can also take up to 48 hours for UPS to send the email with the return label attached.

Aric
Apr 21, 2010, 3:14pm   #67
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jmcadon
Jimmy Choo lover
^^Thanks...got it!
Jun 24, 2010, 1:52pm   #68
m
maria_nyc
Member
Originally Posted by Aric
Hokka,

I am extremely sorry you received such a poor customer experience when shopping with ideeli.com. There is no excuse for that and I apologize. We have been working our hardest to increase our service to be the best level it can be for our members. I truly hope you will allow us another opportunity to show you what a great shopping experience using ideeli can be.

Best,

Aric
Instead of spending time putting out fires (which is what you do here) your company needs to make a serious investment in--I almost said updating, but that would be inaccurate since CS is inexistent in your company--creating an efficient Customer Service Department. As of June 2010 you are miles away from it.

So, so much for the mea culpa it would be better if your company took action to remedy this issue before your customers start deserting you.


--another of your dissatisfied customers
Last edited Jun 24, 2010 at 1:55pm.
Jun 24, 2010, 2:52pm   #69
m
maria_nyc
Member
By the by, if you experience a problem with your ideeli order the new "contact" is Neeraj Sharma, Director of Loyalty - neeraj@ideeli.com.

Raj and Joy are gone...apparently the company can't hold on to their employees anymore than they can hold on to their customers.
Jun 26, 2010, 11:37am   #70
DivineMissM's Avatar
DivineMissM
Member
Originally Posted by maria_nyc
By the by, if you experience a problem with your ideeli order the new "contact" is Neeraj Sharma, Director of Loyalty - neeraj@ideeli.com.

Raj and Joy are gone...apparently the company can't hold on to their employees anymore than they can hold on to their customers.

What a fun title! :)

Anyway, I hope everyone gets their issues resolved. It's such a shame to see all these companies with such poor customer service. :( I don't have a business degree or anything, but it seems like customer service should be a #1 priority. You'd think companies would realize that by now!
Sep 12, 2010, 1:16pm   #71
S
Shey
Member
Well, I just made my first purchase on ideeli, when I checked my credit statement statement online there were EIGHT $1.00 deductions from ideeli !!! I sent them a complaint letter and they sent me back this: Thank you for contacting ideeli.

Our accounting team informs us that those $1 transactions are card verification checks used by the merchant bank. They are used to check if the card is legitimate and they will appear as pending on your account. These funds will not clear and will be removed from your account in 2-3 business days depending on your banking institution.

We hope this helps.

Regards,

the ideeli team

They had to verify my card EIGHT times?WTF? I'll give it until Tuesday, if every single one of those charges aren't dropped I'm going to create a total scene!! Has anyone else had this problem with ideeli?
Sep 12, 2010, 3:53pm   #72
i
iheartcoachcoac
Account Deactivated
Originally Posted by shmozie
found a number for them online:
888-835-1719

ext #4 for customer service (i got a vm)

if you need more numbers....just holler

Awesome!
Sep 13, 2010, 8:09am   #73
restless57's Avatar
restless57
Truly Blessed!
I'm not too thrilled with Ideeli either. A purchase I made took almost four weeks to receive. Also, should I have the need to return anything, I want my money back - not store credit. After that one experience, I now avoid them.
Sep 20, 2010, 9:43pm   #74
fairygrll's Avatar
fairygrll
Member
i recently made a purchase from them last monday. it arrived 4 days later. perhaps the issue isnt ideeli but rather some of the actual brands
Sep 20, 2010, 11:57pm   #75
alliemia's Avatar
alliemia
love shopping!!!
i've always gotten money back on items that had issues and needed to be returned. never was offered store credit on a return.

their service has always been above and beyond in my experience.
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