I just saw this! I sent back a bracelet for a return last week. I know they recieved it on the 2nd from tracking. I hope they don't give me an issue..

Originally Posted by Samia

Hi, I hope you get your money back! I have to say the CS was pretty helpful however I had to do a lot of follow ups and the entire process took around a month

Hi Samia! Thanks, I just got off with one of their managers and they told me they would escalate the case to corporate. Do you mind sharing what proof they asked of you to show that the item you purchased was a knockoff? I want to get everything prepared ahead of time so that I can deal with this mess all the quicker!

Originally Posted by Yummyoreos

Hi Samia! Thanks, I just got off with one of their managers and they told me they would escalate the case to corporate. Do you mind sharing what proof they asked of you to show that the item you purchased was a knockoff? I want to get everything prepared ahead of time so that I can deal with this mess all the quicker!

They didn't ask me for any proof, I told them I took the ring to the store for polishing and I was told it was a knockoff. They said they have to check with corporate and a few days later they asked me to ship the ring back to them. Because this was a Estate sale item I think they may have had similar complaints/ doubts?

Originally Posted by Samia

They didn't ask me for any proof, I told them I took the ring to the store for polishing and I was told it was a knockoff. They said they have to check with corporate and a few days later they asked me to ship the ring back to them. Because this was a Estate sale item I think they may have had similar complaints/ doubts?

Thanks! Even though this wasn't an Estate sale item, I'm hoping that they don't give me too much trouble. I did a ton of digging and research and the fact that Bottega never released the wallet in this color hopefully should be proof enough. I did email them though to confirm that so I can forward that to corporate as proof if they try to deny my claim.

Originally Posted by Yummyoreos

Thanks! Even though this wasn't an Estate sale item, I'm hoping that they don't give me too much trouble. I did a ton of digging and research and the fact that Bottega never released the wallet in this color hopefully should be proof enough. I did email them though to confirm that so I can forward that to corporate as proof if they try to deny my claim.

I really hope it works out for you , let me know if you need any other info

Originally Posted by merekat703

I just saw this! I sent back a bracelet for a return last week. I know they recieved it on the 2nd from tracking. I hope they don't give me an issue..

I returned an item using their return label, waited for about a week before i tracked that it finally got to them, then it took 2 days to get an email acknowledgement that they have the item and that it will be 10 days from that email for me to get my refund. 22 days to complete a return? I'll never buy from them again!

Try chat, they seem to be so much nicer on that.

Originally Posted by Yummyoreos

I recently found out that the Bottega Wallet I purchased there about 8 months ago is indeed 100% fake as well. I am really livid about this and more than anything mad at myself for being so naive! I am in the process of trying to see how I can rightfully get my money back for this knockoff!

Which wallet was it?

Originally Posted by grietje

Which wallet was it?

It was the Intrecciato nappa zip around

I have waited 2 weeks for a refund and they finally return my email tonight saying to wait 10 days for processing from when they recieve it back. Well its been 14 day! This is crazy..

I did the Chat and that was a joke..After inquiring about my return which their phone service said would be processed by the 15th, it wasn't, CS says that its wrong and gives no other info, she ends it with this..


Mere: I will take my business elsewere from now on. Zappos has better servces.
Raushanah: I apologize for any inconvenience Mere, is there anything else I can do for you?
Mere: apparently not.
Raushanah: Have a great night!
Raushanah: Before you go, check out the season's hottest designer shoes including styles by Gucci, Prada, Jimmy Choo, YSL and more! Click the following link to see the collection.
Raushanah: http://www.bluefly.com/Designer-Shoes/_/N-m2rs/list.fly

Chat session has been terminated by the Service Specialist.


Seriously! *Shakes head*

Originally Posted by jenaywins

I'm not sure where anyone mentioned abusing the chargeback option, or where it was mentioned that it should be "jumped to." The ability to file a chargeback when necessary is an option granted to us by our financial institutions, and I see nothing wrong with using it when necessary. I'll say this again. When I return an item to Bluefly and they resell it on the site and *still* will not give me an ETA on my refund, after quite some time, yes a chargeback IMO would be my only route. I see nothing wrong with this. Fortunately for me, the simple threat of a chargeback was enough to get their butt in gear. As far as Bluefly's low prices, I will have to respectfully disagree with you. Their prices are absolutely insane and nine times out of ten are higher than multiple other retailers. They consistently inflate retail prices in addition to not having great "discounts" in the first place. So honestly, no. I will not put up with the refund timeframe in order to garner maybe 2% off MSRP. I'd rather shop at Saks and pay full price than deal with Bluefly ever again.

My bold.

I'm sorry, but that's rubbish. Bluefly's prices are nine out of ten times LOWER than retail prices. If the odd item has been incorrectly marked, it could be because it slipped through the net, rather than because they deliberately set out to cheat the customer.

I recently bought a Proenza Schouler wallet which I'd seen at Barneys and was marked at $560. I paid about 50% less on Bluefly and didn't have to pay a cent in sales tax. It was the same with a Lanvin clutch - again, 50% off - and a pair of Miu Miu flats (70% off). They offer some great deals every now and again, and if furthermore one uses coupons one can always find on sites like retailmenot, you end up saving a LOT, not just a paltry 2%.

Their processing of returns leaves a lot to be desired, sure enough, but I've always been refunded back within a month, and trust me, I've returned a LOT. They even honoured a couple of my returns even though it'd been north of 40 days since I'd bought the item. It usually takes about 7-10 days for UPS to deliver the package back to Bluefly, and after about 4-5 days, one gets return notification asking me to give them 10 days to process the return. I've always had to mail them again after 10 days to remind them of the return, upon which I get refunded in about 2-3 days. So yes, it takes about 25-30 days, but in the larger scheme of things, I think the pros outweigh the cons. I'd rather wait an additional 10-15 days to be refunded than pay $300 more.

And yes, they do charge $7 for the return, but then again even department stores charge either a restocking fee or a return fee when one chooses to return items purchased online. Barneys.com charge $10 and take about 20 days to process returns, and so do Neiman and Saks, if I'm not very mistaken. Only Nordstrom offers free shipping both ways.

Originally Posted by pursesxoxo27

AVOID Bluefly LIKE A PLAGUE. Their return policy and customer service are by far the worst that I've dealt with thus far. You have to wait forever for your return to process, let alone receive your refund. For those who charged their purchases on their credit cards, they're left waiting to see whether the refund will make it before their statements are due. When you e-mail, Bluefly's response is a useless and unhelpful automated response that provides NO information and does not answer any of your questions. As someone mentioned earlier in this thread, I see that Bluefly has sold my returned item on the site already, yet I'm still waiting for my refund. Tomorrow marks my 10th business day since Bluefly received my return. It better processes my return tomorrow, or some rep is going to get yelled at. AVOID AVOID AVOID AVOID AVOID.

I feel the same way about Bluefly. I will never purchase from them again. I bought a YSL bag from them for $1,599 and I thought it was supposed to be brand new. When I got the bag there were scratches on the gold hardware!!! I talked to the customer service mgr and she was rude!!! I shipped the bag back 18 days ago and still have not been refunded!!! I called their cs number yesterday and got lied to again. The cs rep said she would ask them to refund my AMEX on Monday and would email me right after. Of course she never did. Their merchandise looks used and I will never buy from them again!!111

I've defended Bluefly in the past, but I take that all back.

Had a horrific, horrific experience with them.

So I'd bought a Bottega Veneta wallet during one of their sales, and scored 50% off. I even had it authenticated by here at PF since I don't set store by their authenticity. But it started to unravel at the edges within a week, and I wrote to them asking whether they could provide me a replacement?

I got a mail back stating that they'd be very HAPPY to send me a replacement. So I sent it back.

Once I knew the item had been received back, I mailed them asking them for my replacement. I was told that they don't do replacements and that I should order it again. Oh, and they won't do price adjustments either, so I'll just have to pay $250 more than I paid the last time round.

Well, why the fu(k didn't they tell me that before I sent the wallet back? I was TOLD that they will sent me a replacement, and for them to renege on their word like that is disgraceful and an insult to the customer. If I'd been told that I wouldn't be eligible for a replacement, I wouldn't have even sent it back, seeing as it was only a minor flaw. I gave them a piece of my mind and told them what piss-poor CS they offer.

What's worse, it won't be another ten business days = make that 15 actual days - before I'll be refunded, and even that after reminding them once, or sometimes even twice.

The prices may be tempting, especially when they have one of their sales, but if you encounter problems with the merchandise, or want to return it or exchange it, Bluefly will all but tell you to sod off.

Originally Posted by mellva

I feel the same way about Bluefly. I will never purchase from them again. I bought a YSL bag from them for $1,599 and I thought it was supposed to be brand new. When I got the bag there were scratches on the gold hardware!!! I talked to the customer service mgr and she was rude!!! I shipped the bag back 18 days ago and still have not been refunded!!! I called their cs number yesterday and got lied to again. The cs rep said she would ask them to refund my AMEX on Monday and would email me right after. Of course she never did. Their merchandise looks used and I will never buy from them again!!111

Agreed! After two bad experience with them lately. I won't shop with them again. I have been their customer since 2008. I know how excellent they used to be. It pained me gravely to see how the service has been deteriorated.