Does anyone have any thoughts about MyTheresa? I am thinking of purchasing something but read a bad thread about issues with a return. Anyone have any good experiences to share?

Bumping this for you! I am interested as well

hummm...never head of this site

a very nice designer online store! check the TPF posts about mytheresa www.mytheresa.com

I had a great experience with mytheresa. nice stuffs and really great service!

I read that it goes through customs on their customer service site and that was a turn-off for me...

thanks for the info ladies! the mytheresa post helped change my opinion a bit since i only read about bad experiences.

I like mytheresa.com for their selection and availability. They carry a wide range of styles and their size range, specially for shoes, is better than NET-A-PORTER. Their customer service is excellent also. I get responses and returns are processed quickly. I also receive my orders quickly (w/in 3 days of ordering). I am in the US, by the way, which is relevant for my next point.

My only issue is their shipping cost (45 Euros). It's quite expensive: probably because of the really nice packaging. (I wish they would give customers the option as it currently doesn't seem ecofriendly.) And depending on the price of your item, DHL may charge you for customs fees as mytheresa doesn't ship duty paid. These shipping companies charge for customs and their services, so you generally get overcharged. For this reason, if I see the same item at NAP UK for a similar price, I would rather get it from them. That being said, mytheresa.com usually has better prices than NAP.

I've really wanted to buy something from them but the shipping charges are exorbitant - to Australia, over 80 Euros~!!!!!!!!! That makes it totally unworthwhile. No one else I have ordered from charges anywhere NEAR that.

I am from Germany!
This online store for authentic stuff is the best I have ever found in the internet! great service and great products!
I bought Jil Sander Ankle boots there! there is nothing negative about this site.

yes, I'm from germany too. their store is in my town. they only sell authentic stuff, you can trust them. can't say anything about the shipping costs.

Oh, I forgot: in Germany they HAVE to take their stuff back if it is an online purchase. ;-)

I just received 2 separate orders from them (Lanvin Flats) without any problems. I am in the US. Shipping was super fast and I did not have to pay any duties.

Originally Posted by Mohnblume

yes, I'm from germany too. their store is in my town. they only sell authentic stuff, you can trust them. can't say anything about the shipping costs. Oh, I forgot: in Germany they HAVE to take their stuff back if it is an online purchase. ;-)

Not only Germany-UK as well and I think other countries of the EU.
Something called Distance Selling Regulations. Lucky you!

Originally Posted by sandeyes

I just received 2 separate orders from them (Lanvin Flats) without any problems. I am in the US. Shipping was super fast and I did not have to pay any duties.

I did not know they shipped to US.
thanks for 411 :-)

In my experience MyTheresa is a very good, reliable online retailer. I've made numerous purchases, and several returns/exchanges without incident over a few years.

I'd buy from them more often (they have some fantastic, hard to find labels) except as a previous poster mentioned, shipping costs to Australia are way higher than anyone else who ships down here

Last night I called them for the first time with a shoe sizing question - the SA spoke perfect English (I have zero German!) and couldn't have been more helpful

I've ordered there several times and have had great experiences! They ship superfast. I'm in Europe too though...