Welcome to The Purse Forum.

nataliam1976 · Jul 6th, 2009, 05:51 AM

Originally Posted by Magdeline

Now, after reading your personal attack on cheburashka after her (successful, IMO) attempt at an objective and honest post, I can't believe you were as nice to the receptionist as you claimed. .

I personally find cheburashka´s post very much condescending and rude under thin coat of "constructive" view.

How using sentence like "if you never actuallly worked in a medical office, I suppose in a la-la land this is an outrageous treatment" is objective or constructive?

Isnt this outríght offensive " Lastly, receptionists aren't exactly paid to kiss your worries away or be a personal therapist. If someone's trying to INSTIGATE A FIGHT with me, because they don't have an ounce of rational thinking or common sense, that's their problem." ?

No surprise OP was trying to defend herself. I would, too.

pot_luck · Jul 6th, 2009, 10:30 AM

Guess who called this morning with the results?

The receptionist

She left a message on my answering machine.

pot_luck · Jul 6th, 2009, 10:32 AM

Originally Posted by Sternchen

If you're a psychologist you should have known better than to expect the receptionist to give you the results over the telephone...

Guess what I got over the phone today? The results...mind you she didnt even speak to me she just left a message.

Pursegrrl · Jul 6th, 2009, 03:50 PM

Originally Posted by pot_luck

Guess who called this morning with the results?

The receptionist

She left a message on my answering machine.

Wow!!

Ummm, wait a second. It's a HIPPA violation for her to give them over the phone but she can leave this info on an answering machine, which anyone in that house could randomly listen to?

Can someone help me understand this as I don't work in the medical field at all.

OP, glad you got your info. Sorry it's was such a headache in the meantime.

Bella · Jul 6th, 2009, 04:05 PM

Originally Posted by nataliam1976

I personally find cheburashka´s post very much condescending and rude under thin coat of "constructive" view.

How using sentence like "if you never actuallly worked in a medical office, I suppose in a la-la land this is an outrageous treatment" is objective or constructive?

Isnt this outríght offensive " Lastly, receptionists aren't exactly paid to kiss your worries away or be a personal therapist. If someone's trying to INSTIGATE A FIGHT with me, because they don't have an ounce of rational thinking or common sense, that's their problem." ?

No surprise OP was trying to defend herself. I would, too.

ITA Nat and I would too. I'm not the OP and I found that post to be the complete opposite of CONSTRUCTIVE.

OP, glad you finally got your results and can move on.

stacmck · Jul 6th, 2009, 04:10 PM

Another doctor that just has to chime in here.

The receptionist probably called with the results because the doctor gave her permission to do so. In our office (and I do pap smears so this applies) the staff will send me the result (we have electronic health records) and I will send them back a message interpreting the result. THEN the receptionist can call the patient with the result. The receptionist cannot give a result without the doctor interpreting it. Even if it just says "normal," they cannot give a result without a doctor giving the okay. That's just how it works.

And I am going to agree with cherubashka (I think I slaughtered her screen name) that sometimes people may not realize how busy a medical office is. Our phones never stop ringing and we have four or five (depending on the day) people answering them. And this may make me seem like a bad doctor, but people call with stupid sh$t sometimes, like "I've had a sore throat for a day." Really? Seriously? But it was out of line for the receptionist to snap at you. I have to fight the urge to say "Seriously?" constantly throughout the course of a day. But I put on my smiling face and push that feeling back when I go into the exam room. I have never snapped at a patient, despite the litany of "you just want my copay" that I hear all the time, among other insults.

/off soapbox

P.S. I hope your results were okay.

Bella · Jul 6th, 2009, 04:41 PM

I realize how busy medical offices are. Don't we all? I can't get in to see the doctor for a month or more sometimes. I mean really... and so. I was a receptionist at a mortgage office years ago with 100 lines to manage, yeah it was stressful, but I never intentionally hung up on anyone and never told anyone who was disconnected and called back, "this is ridiculous" and hang up again. I wouldn't expect to get test results from a receptionist, but I would expect to be told I could call back and when in a courteous and professional manner... no matter what service industry, but particularly medical.

There are plenty of people in this economy who would love that receptionist position. The management should be made aware of things like this. It's the only way they'll know. However I do think in many cases it's a management issue, starts from the top down.

I know there is a defensiveness from some working in the medical community. I understand it. You are over worked, under paid and many times under appreciated. I feel like the reality of that stress can and does spill over to the patients. Could be what happened here. People get burnt out and it can affect the job they do and how well they do it. I understand it, but it's still not right. In my experience whenever a doctor appointment is needed it's usually a nerve racking sometimes scary thing, so I look to the medical staff for not only their expertise, but their support, guidance and sometimes compassion. When I as a patient receive none of that, it makes for a pretty uncomfortable experience.

pot_luck · Jul 6th, 2009, 04:56 PM

Originally Posted by Pursegrrl

Wow!!

Ummm, wait a second. It's a HIPPA violation for her to give them over the phone but she can leave this info on an answering machine, which anyone in that house could randomly listen to?

Can someone help me understand this as I don't work in the medical field at all.

OP, glad you got your info. Sorry it's was such a headache in the meantime.

That's what I said. It is against HIPPA Laws to leave my test results on a voice mail. She should have let a message asking me to call back for the results. SMH

Jul 6th, 2009, 10:30 AM	#47
pot_luck OP Member Joined: Nov 2007 Location: The Garden State Posts: 780	Guess who called this morning with the results? The receptionist She left a message on my answering machine.
	__________________

Jul 6th, 2009, 04:10 PM	#51
stacmck Happy Thanksgiving! Joined: Feb 2007 Location: hockey-gasm Posts: 7,860	Another doctor that just has to chime in here. The receptionist probably called with the results because the doctor gave her permission to do so. In our office (and I do pap smears so this applies) the staff will send me the result (we have electronic health records) and I will send them back a message interpreting the result. THEN the receptionist can call the patient with the result. The receptionist cannot give a result without the doctor interpreting it. Even if it just says "normal," they cannot give a result without a doctor giving the okay. That's just how it works. And I am going to agree with cherubashka (I think I slaughtered her screen name) that sometimes people may not realize how busy a medical office is. Our phones never stop ringing and we have four or five (depending on the day) people answering them. And this may make me seem like a bad doctor, but people call with stupid sh$t sometimes, like "I've had a sore throat for a day." Really? Seriously? But it was out of line for the receptionist to snap at you. I have to fight the urge to say "Seriously?" constantly throughout the course of a day. But I put on my smiling face and push that feeling back when I go into the exam room. I have never snapped at a patient, despite the litany of "you just want my copay" that I hear all the time, among other insults. /off soapbox P.S. I hope your results were okay.
	__________________ Calling all hockey fans! Join the tPF hockey thread!

Jul 6th, 2009, 04:41 PM	#52
Bella Earth to Bella Joined: Mar 2006 Posts: 4,347	I realize how busy medical offices are. Don't we all? I can't get in to see the doctor for a month or more sometimes. I mean really... and so. I was a receptionist at a mortgage office years ago with 100 lines to manage, yeah it was stressful, but I never intentionally hung up on anyone and never told anyone who was disconnected and called back, "this is ridiculous" and hang up again. I wouldn't expect to get test results from a receptionist, but I would expect to be told I could call back and when in a courteous and professional manner... no matter what service industry, but particularly medical. There are plenty of people in this economy who would love that receptionist position. The management should be made aware of things like this. It's the only way they'll know. However I do think in many cases it's a management issue, starts from the top down. I know there is a defensiveness from some working in the medical community. I understand it. You are over worked, under paid and many times under appreciated. I feel like the reality of that stress can and does spill over to the patients. Could be what happened here. People get burnt out and it can affect the job they do and how well they do it. I understand it, but it's still not right. In my experience whenever a doctor appointment is needed it's usually a nerve racking sometimes scary thing, so I look to the medical staff for not only their expertise, but their support, guidance and sometimes compassion. When I as a patient receive none of that, it makes for a pretty uncomfortable experience.
Bella Earth to Bella Joined: Mar 2006 Posts: 4,347	__________________ Last edited by Bella; Jul 6th, 2009 at 04:46 PM.

Welcome to The Purse Forum.

Our Purse Forum, or TPF, is the #1 online social network for everything designer handbag related. Join over 200,000 enthusiastic members in this friendly community and start engaging in the discussion today.