Waaaahhhhhh!!!! My Iphone screen is shattered, help!!!

kristie · Oct 30th, 2008, 01:21 AM

So I have had my lovely little Iphone that I cannot survive without for only a month. I have never ever dropped it and tonight I was taking off my riding boots in my garage and I had put it in my sweatshirt pocket. I bent over to take off a boot and SPLAT!!!!! My Iphone fell out of the pocket, facedown on the concrete garage floor and the screen is in a million pieces.

Has anyone broken their Iphone screen?? I have heard that Apple *may* replace your phone at no charge but it is unlikely. I obviously have no insurance on it because it is unavailable. Help!

dearmissie · Oct 30th, 2008, 04:20 AM

omg, ive dropped my iphone before but it never shattered!! (knocks on wood) i never knew the iphone has no insurance. are u sure??

aillae · Oct 30th, 2008, 05:20 AM

I'm sure the iPhone has a one year warranty, so Apple should be able to take care of it just fine. Also if you bought the AppleCare which will extend your warranty it also helps too. How long did you have your iPhone?

I recommend you call up your local Apple store (or the 1-800 number) and give them a ring. I'm sorry your iPhone got horribly damaged. I have the iPod Touch and this is one of my fears.

dearmissie · Oct 30th, 2008, 05:26 AM

Quote:

Originally Posted by aillae

I'm sure the iPhone has a one year warranty, so Apple should be able to take care of it just fine. Also if you bought the AppleCare which will extend your warranty it also helps too. How long did you have your iPhone?

I recommend you call up your local Apple store (or the 1-800 number) and give them a ring. I'm sorry your iPhone got horribly damaged. I have the iPod Touch and this is one of my fears.

Yah the warranty, that's what I was thinking of!! What does it entitle??

mooks · Oct 30th, 2008, 06:00 AM

Usually the warranty only covers faulty manufacture not accidental damage......I hope they'll take pity on you and fix it for free

Sternchen · Oct 30th, 2008, 06:05 AM

Warranty normally doesn't cover damage that is your fault...ie: dropping it!

pidgeon92 · Oct 30th, 2008, 08:59 AM

You may find someone at Apple who will take pity on you, but accidental damage is not covered under the warranty. Assuming you paid with a credit card, your card may cover the damage since it is fairly new.

There are third party insurance companies that will cover your iPhone, as well as any other gadget you own.

Jill · Oct 30th, 2008, 09:30 AM

I was at the APPLE store when a guy walked in with the SAME issue....He had to buy a new phone,They WONT cover it.So sorry!I ADORE my iphone and cant live without it too!LOL!

Lanier · Oct 30th, 2008, 09:34 AM

Oh no, I'm so sorry kristie! If you're good at putting things together (or know anyone that is), I do know they sell the iphone screens separately at some online stores, and there are tutorials on how to replace it - however, I am keeping my fingers crossed for you that the Apple store will fix it for you!

amanda · Oct 30th, 2008, 09:36 AM

No manufacturer will cover accidental damage under their standard warranty. someone at Apple may take pity on you, but don't count on it. You'll probably have to buy a new one, and may I suggest a hard plastic case. I have an iPod Touch and have dropped it on concrete multiple times with its hard case and never had a problem. The case absorbs the impact (mine sometimes splits apart and comes off on impact, but the iPod is always fine) and greatly reduced the likelihood of damage.

I worked at Best Buy for three years, and I know quite a few people there that have gotten an iPhone since they started carrying them. They all have hard cases and have dropped theirs with no damage. I even had one friend drop hers down a flight of concrete stairs and the hard case had to be replaced, but the phone was fine.

Obviously, that's more of a PSA for the folks here than advice for you, since yours is already cracked. I hope the Apple people are helpful!

Dawn · Oct 30th, 2008, 09:41 AM

oooh no, that stinks! i would be upset too since I LOVE my iPhone!

let us know what you find out!

whalenme · Oct 30th, 2008, 09:44 AM

I would try and go and explain what happened because like the others said they might take pity on you and fix it for free or for a lesser cost. My macbook pro had cosmetic damage and then the latches broke and I had a warranty for it but the guy said they would blame the latches breaking on the cosmetic damage because the lap top had been dropped (even though the dropping happened 2 years prior to the latches breaking). He overrode my warranty and instead of me paying 900$ he had it fixed for free. It is always worth a try and someone may be nice! Good luck.

kaye · Oct 30th, 2008, 12:44 PM

i'm sorry but amanda is right (my bf works in telecom), they won't do anything for you. :(

sheishollywood · Oct 30th, 2008, 01:00 PM

I'm sorry this happened... it really sucks. :( But like everyone said I don't think they'll replace it. They won't replace anything that is "wear and tear" like dropping it and water damage.

Skinny · Oct 30th, 2008, 01:02 PM

My friends iphone had a button break or something and they gave him a brand new one!!

Oct 30th, 2008, 01:21 AM	#1
kristie "H" is for horses? Joined: Oct 2006 Posts: 2,750	Waaaahhhhhh!!!! My Iphone screen is shattered, help!!! So I have had my lovely little Iphone that I cannot survive without for only a month. I have never ever dropped it and tonight I was taking off my riding boots in my garage and I had put it in my sweatshirt pocket. I bent over to take off a boot and SPLAT!!!!! My Iphone fell out of the pocket, facedown on the concrete garage floor and the screen is in a million pieces. Has anyone broken their Iphone screen?? I have heard that Apple may replace your phone at no charge but it is unlikely. I obviously have no insurance on it because it is unavailable. Help!
kristie "H" is for horses? Joined: Oct 2006 Posts: 2,750	__________________ Uh oh...I think I may be more in danger of buying a Hermes saddle than a Birkin.......

Oct 30th, 2008, 04:20 AM	#2
dearmissie formerly oo0ehxtahcee0oo Joined: Aug 2007 Location: The Bay, CA Posts: 6,307	omg, ive dropped my iphone before but it never shattered!! (knocks on wood) i never knew the iphone has no insurance. are u sure??
	__________________ [Click photo to read thread!] www,dearmissie.blogspot.com updated:06/24 Bay Area/SF Summer Time Meet Up HERE!!

Oct 30th, 2008, 05:20 AM	#3
aillae mmm... Joined: Sep 2008 Posts: 1,475	I'm sure the iPhone has a one year warranty, so Apple should be able to take care of it just fine. Also if you bought the AppleCare which will extend your warranty it also helps too. How long did you have your iPhone? I recommend you call up your local Apple store (or the 1-800 number) and give them a ring. I'm sorry your iPhone got horribly damaged. I have the iPod Touch and this is one of my fears.
aillae mmm... Joined: Sep 2008 Posts: 1,475

Oct 30th, 2008, 06:00 AM	#5
mooks Cool Britannia! Joined: May 2007 Location: On The Thames Posts: 11,476	Usually the warranty only covers faulty manufacture not accidental damage......I hope they'll take pity on you and fix it for free
	__________________

Oct 30th, 2008, 06:05 AM	#6
Sternchen Proud mama of 3! Joined: May 2006 Location: Bavaria, Germany Posts: 12,889	Warranty normally doesn't cover damage that is your fault...ie: dropping it!
	__________________

Oct 30th, 2008, 08:59 AM	#7
pidgeon92 Member Joined: Feb 2006 Location: Waukegan, IL Posts: 1,433	You may find someone at Apple who will take pity on you, but accidental damage is not covered under the warranty. Assuming you paid with a credit card, your card may cover the damage since it is fairly new. There are third party insurance companies that will cover your iPhone, as well as any other gadget you own.

Oct 30th, 2008, 09:30 AM	#8
Jill MOD Joined: Feb 2006 Posts: 26,674	I was at the APPLE store when a guy walked in with the SAME issue....He had to buy a new phone,They WONT cover it.So sorry!I ADORE my iphone and cant live without it too!LOL!
Jill MOD Joined: Feb 2006 Posts: 26,674

Oct 30th, 2008, 09:34 AM	#9
Lanier Eeek - it's a mouse! Joined: Jul 2006 Location: The Southeast Posts: 2,225	Oh no, I'm so sorry kristie! If you're good at putting things together (or know anyone that is), I do know they sell the iphone screens separately at some online stores, and there are tutorials on how to replace it - however, I am keeping my fingers crossed for you that the Apple store will fix it for you!
	__________________

Oct 30th, 2008, 09:36 AM	#10
amanda I Bleed Georgia Red Joined: Oct 2005 Location: Athens, GA Posts: 10,908	No manufacturer will cover accidental damage under their standard warranty. someone at Apple may take pity on you, but don't count on it. You'll probably have to buy a new one, and may I suggest a hard plastic case. I have an iPod Touch and have dropped it on concrete multiple times with its hard case and never had a problem. The case absorbs the impact (mine sometimes splits apart and comes off on impact, but the iPod is always fine) and greatly reduced the likelihood of damage. I worked at Best Buy for three years, and I know quite a few people there that have gotten an iPhone since they started carrying them. They all have hard cases and have dropped theirs with no damage. I even had one friend drop hers down a flight of concrete stairs and the hard case had to be replaced, but the phone was fine. Obviously, that's more of a PSA for the folks here than advice for you, since yours is already cracked. I hope the Apple people are helpful!
	__________________ PROUD TO BE A UNIVERSITY OF GEORGIA BULLDOG! Read my blog Follow me on Twitter

Oct 30th, 2008, 09:41 AM	#11
Dawn MJ Mod Joined: Sep 2006 Location: Northern Virginia Posts: 15,350	oooh no, that stinks! i would be upset too since I LOVE my iPhone! let us know what you find out!
	__________________ First Goal: lose 50 lbs! Almost halfway there!!! Visit my blog: Blonde Dawn

Oct 30th, 2008, 09:44 AM	#12
whalenme Member Joined: May 2008 Location: Ohio Posts: 369	I would try and go and explain what happened because like the others said they might take pity on you and fix it for free or for a lesser cost. My macbook pro had cosmetic damage and then the latches broke and I had a warranty for it but the guy said they would blame the latches breaking on the cosmetic damage because the lap top had been dropped (even though the dropping happened 2 years prior to the latches breaking). He overrode my warranty and instead of me paying 900$ he had it fixed for free. It is always worth a try and someone may be nice! Good luck.

Oct 30th, 2008, 12:44 PM	#13
kaye Fashion Connoisseur Joined: Jan 2006 Location: Toronto, Canada Posts: 1,644	i'm sorry but amanda is right (my bf works in telecom), they won't do anything for you. :(

Oct 30th, 2008, 01:00 PM	#14
sheishollywood INDEPENDENTBYCHOICE Joined: Nov 2006 Location: Vancouver Posts: 3,641	I'm sorry this happened... it really sucks. :( But like everyone said I don't think they'll replace it. They won't replace anything that is "wear and tear" like dropping it and water damage.
	__________________ "The best way to predict the future is to invent it"

Oct 30th, 2008, 01:02 PM	#15
Skinny =D Joined: Oct 2006 Location: California Posts: 1,782	My friends iphone had a button break or something and they gave him a brand new one!!
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