Originally Posted by salinda
|
|
Thanks for your support I spoke to Corporate and I will return watch for full refund $3900...Not sure when I will ever be a Trustworthy Rue Customer again ...Its like being allergic to shrimp you see it you want it but you know what the ALLERGIC reaction was the last time you ate it......Think I will remove them from my shopping list......anything over $50 is to much to spend at Rue......thanks again for your support
|
Their service as gone downhill as of late. I used to be a loyal RLL customer, but they indicated there was some "transition" lately. I ordered some shoes in May with ETA of June 11th, but didn't receive them until June 28th. When I called on June 11th (or around then), I was told that they didn't know the status. That's poor business practice. They should always be able to find out the status of an item they're selling. Mine wasn't the only one. Another of my friends ordered around the same time and the same thing happened with the shoes she ordered (different shoes). She ended up purchasing locally and returning the ones RLL from instead.
Then, I purchased an item that was considered final sale. Normally, their photos are accurate, but this time, the photos were so far off in color, that I don't think my monitor is to blame. The shoes in the photo showed dark brown tones (overall a brown tortoise look) whereas the shoes I received were contrasting dark brown and beige. They also smell strongly of glue or something else that seems like it might be toxic to breathe. I contacted them to see if they would accept the return because of the difference between the item photos and the actual item and they declined.
Too bad because I had been a loyal customer until now. When I finish off using my credit with them, I'll be done.